Double charged me I was making a booking in Rome and after I made second booking they double charged me. After I got the email with one more additional room. I have contacted the call center they said very rude that’s my mistake, I did extra booking by mistake and the rate is not refundable. First of all it’s very rude, second I’m not stupid that much to make another booking by mistake, as after you finish with one booking you need to fill all the details again for another reservation and give your payments details again. So i have lost almost 2000$ before traveling and huge huge disappointment in emirates skywards hotel that they are using this service.

Endless system failure I have been trying multiple times over the past couple months to make AAdvantage hotel reservations, but I always get "Sorry. We are unable to complete this transacton. Please contact us at support @ mail.aadvantagehotesl.com or call +1-773-270-2992". This is the message every time I try to book a stay on AAdvatage hotel program which is operated by RocketMiles. I have been trying to call this number, the agent told me they could not help but ask me to retry, and the agent was super rude and refuse to connect me to technical department. When I try to email this address, what I got is a cold response "please book with hotel direct, there was a system failure with no fix date." which is apparantly wrong as my freinds could book without any issue. Please do reach out to me to disucss a solution, I have been losing tens of thousands of miles and Rocketmiles is also losing revenue. Thank you.

"we can only recommend you to book your reservation with the hotel directly" I cannot make reservations because something is preventing my account from doing so. I keep getting an error saying "Sorry. We're unable to complete this transaction. Please contact us at concierge@ or call (773) 257-7680 or internationally at (855) 355-7625." This is the customer service's response: "We have checked your account with our technical department and they have found an error that is blocking all your booking attempts and is the reason why you keep getting the same error and in this case we can only recommend you to book your reservation with the hotel directly." Their solution is to stop using their service. What kind of customer service is this?

The website fails to complete my… The website fails to complete my transactions more than 80% of Times attempted. Very frustrating as this is how one takes advantage of American Airlines bonus opportunities with hotels. American Airlines needs to dump this outfit.

You will not receive rewards Update: After speaking with Rocketmiles staff for an hour last week I just received an email from Carla Herrera, the Rocketmiles Customer Loyalty Manager alerting me that there was an error preventing the rewards from being sent. No timeline, no solutions, just excuse after excuse. Rocketmiles is absolutely terrible with following through and posting the rewards you have earned. I have been waiting since October for nearly $400 dollars worth of REI rewards and despite many calls and emails to their concierge team I have still never received any giftcard codes. What is most upsetting is they NEVER follow up. You will speak with their staff and will send emails, but they never respond and you have to call to get any answers. Between REI and Amazon Giftcard rewards I am waiting on almost $700 dollars worth of giftcards and am no closer to getting an answer.