Problem free booking in italy I'm in the UK and had booked an apartment for 5 nights in Venice during August. After reading trust pilot reviews of Rocket miles I got really nervous that I'd turn up and find I had no booking. I contacted the hotel direct who confirmed my booking, the dates and that it had been pre paid, so would recommend doing that if you're concerned. We had a lovely stay, and the 18k of Avios points turned up in my account within a week of arriving home. So my first experience of using rocket miles has been a positive one, I've never even had to contact them. I wanted to provide a positive review for balance as it looks like that's not been the trend of late.

Avoid using. They block you for no clear reason I cancelled a booking on aadvantagehotels.com just a day before the free cancellation deadline and booked another hotel on the same day as then the latter was offering higher miles. All I knew was that the next day I could no longer log into my account. Actually it doesn't give you any error message. You can "log in" but then you are brought back to the homepage as if you are not logged in. I had to contact the hotel directly to learn that my second reservation was also cancelled. I contacted the customer service and all I got was apparently a templated response saying "your account is currently forbidden to book through the website due to unusual activity... Please be advised that this matter is under investigation, and we currently do not have a specific timeframe for its resolution" I mean, "unusual activity"? If you don't want people to cancel and rebook for more miles, just don't offer the refundable options.

This company is a disaster This company is a disaster. It is astonishing that American Airlines abandoned their mileage program to a company that speaks broken English and can not process a situation. Then when you need help, no one from American Airlines wants to be bothered with you. BE AWARE American Airlines does not value your points even for us folks that spend money via flying or partnered credit card to earn them.

Gave them one star because I couldn’t… Gave them one star because I couldn’t give them zero. Customer service is horrible. Technical issue on login hasn’t been resolved in 6 weeks, how is that possible? Really disappointed, unfit people behind customer service. Still locked account unable to book with them, hopefully American Airlines drops them, no answer on how to reactivate or open a new account. They are really bad company

Do compare cost of direct bookings but good customer service There were issues with my booking and the hotel, so do check the commensurate price out before you book. That said after the fact my complaint was followed through and resolved well by a very helpful customer service manager. I would use again.