LARGE WASTE of TIME ... good luck! 1st booking and reschedule worked great ... Now I am getting "Your session has expired." when trying to book. The Wife booked using my email, so now they have two accounts for us using the same email address. Raised tickets via Concierge & CS ... both lost in the dumps ... Called AA.com (Exec Plat member & in the million mile club) both AA & RM seem to be uninterested in fixing the issue. I have sent Website error logs showing where the REST failure is .... I just don't get it

Problem Resolved Had an issue, which led me to post a negative review. However after dealing with Carlos, he took the time to listen to my situation and everything was made right. Carlos could not have been more helpful or kind and I hope this review finds it's way to management. Conversely, Margarit or Margarita, not sure exactly, still remains one of the rudest customer service reps I ever encountered in my life. Regardless, 5 stars thanks to Carlos.

"we can only recommend you to book your reservation with the hotel directly" I cannot make reservations because something is preventing my account from doing so. I keep getting an error saying "Sorry. We're unable to complete this transaction. Please contact us at concierge@ or call (773) 257-7680 or internationally at (855) 355-7625." This is the customer service's response: "We have checked your account with our technical department and they have found an error that is blocking all your booking attempts and is the reason why you keep getting the same error and in this case we can only recommend you to book your reservation with the hotel directly." Their solution is to stop using their service. What kind of customer service is this?

Worst experience ever they scammed me… Worst experience ever they scammed me with fake website pictures and texts from a different hotel. Once I came in hotel nothing was the same, no Pool, no parking space no big gym just 2 fitness things. AND THEY WONT EVEN GIVE ME MY FULL REFUND and compensation. Really scammers! I WILL NOT STOP TILL I GET IT BACK

Booked a hotel through RocketMiles… Booked a hotel through RocketMiles AAdvantage Hotels Concierge, then immediately had to cancel the booking. I contacted this company to get a refund and they said no, the hotel already charged it and they will not refund. I then quickly called the hotel, and they stated they had NOT charged for the room and a refund was fine because there hadn't been a charge yet on their end. So I called Rocket back and spoke to a different agent, who agreed to cancel and refund the money, but the phone got disconnected in the process. Then I called back again, a different agent, who claimed she didn't see anything in the system. I sent numerous emails and phone calls to no avail. 1.5 months later, I get an email response. This company is a scam and American Airlines should part ways with this company, it is not a quality service.