Problem Resolved Had an issue, which led me to post a negative review. However after dealing with Carlos, he took the time to listen to my situation and everything was made right. Carlos could not have been more helpful or kind and I hope this review finds it's way to management. Conversely, Margarit or Margarita, not sure exactly, still remains one of the rudest customer service reps I ever encountered in my life. Regardless, 5 stars thanks to Carlos.

"we can only recommend you to book your reservation with the hotel directly" I cannot make reservations because something is preventing my account from doing so. I keep getting an error saying "Sorry. We're unable to complete this transaction. Please contact us at concierge@ or call (773) 257-7680 or internationally at (855) 355-7625." This is the customer service's response: "We have checked your account with our technical department and they have found an error that is blocking all your booking attempts and is the reason why you keep getting the same error and in this case we can only recommend you to book your reservation with the hotel directly." Their solution is to stop using their service. What kind of customer service is this?

I have emailed a number of times and… I have emailed a number of times and spoke to, as of today, 16 people and all of them say the technical team is working on it, then I get notified that this is an unknown error and can not be helped. I have used this service as an american airlines member for years without a glitch. This has been going on months! My husband can log in and make reservations fine. American Airlines says they can do nothing! I am unable to reach a person in an executive capacity to help and am told that I am forbidden to speak with a technical team member to help problem solve. I am happy to speak to anyone regarding this problem to help get resolved. The representative last night informed me that I have 3 accounts but offers no solution on how to fix that problem and that tech doesn't know how to either! Please help!

You will not receive rewards Update: After speaking with Rocketmiles staff for an hour last week I just received an email from Carla Herrera, the Rocketmiles Customer Loyalty Manager alerting me that there was an error preventing the rewards from being sent. No timeline, no solutions, just excuse after excuse. Rocketmiles is absolutely terrible with following through and posting the rewards you have earned. I have been waiting since October for nearly $400 dollars worth of REI rewards and despite many calls and emails to their concierge team I have still never received any giftcard codes. What is most upsetting is they NEVER follow up. You will speak with their staff and will send emails, but they never respond and you have to call to get any answers. Between REI and Amazon Giftcard rewards I am waiting on almost $700 dollars worth of giftcards and am no closer to getting an answer.

Total ripoff Total ripoff! Do not book anything through this company. You'll save hundreds of dollars booking direct. Customer service is a joke, all they do is run you around in a circle. They overcharge your tax and pocket the difference. ILLEGAL!!!! 0 stars if possible. Hard to believe Southwest Airlines utilizes this scam travel company.