GASLIGHTING SCAMMERS RUDE, UNPROFESSIONAL, and COMPLETE SCAMMERS. They deserve the lowest rating possible. This company promises you one thing then finds every excuse they can to change the details of your trip. BETH and JULIO, should both be fired based on their customer service (or lack thereof) If you have my money, YOU LISTEN TO ME! PERIOD. These people are master manipulators that try to gaslight you into being okay with all around POOR SERVICE and EMPTY PROMISES. Not to mention the headache it is to even get in contact with someone just to then be treated like you're not a PAYING customer. Absolutely nobody should give this company money and I encourage EVERYONE that has been scammed by these people to take them to small claims court and report them to every outlet possible. This is just the beginning.

Horrible representative!! Hope the actual vacation is better... Horrible representative!!! Beth was the one who called, asking me to upgrade my trip. Asking $132+30=$162 for the trip. Kept on saying that my trip to Catalina is low end motel with no air conditioning and made it sounded like a horrible place. Can't believe why Casblanca Express would put people in such a horrible hotel. When I refused to upgrade, Beth started showing attitude. VERY RUDE!!! AWEFUL EXPERIENCE!!!. Then tells me she tried to call me several times since 8/23. On 8/23, I called her back, she put me on hold and tells me she would call back that evening. Well, she NEVER called back on that day. She now tells me it is my responsibility to call her back. Making it sound as if I'm the one with the problem, because I'm refusing her offer to upgrade... And she hangs up the phone, again with rudeness!!!!! What is wrong with this company??? What is wrong with this rep??? I'll check out what they have in store and will follow-up with another review.

I can’t express how appreciative I am… I can’t express how appreciative I am of Linda!!! I called to reserve both my certificates only to find out that accounting didn’t apply my cleared check to one of my certificates. Linda handled everything! Instead of passing it off to accounting to figure it out she ensured everything was processed correctly and did it soooo fast. She said 24 hrs but called back only a few hours later to help me reserve my dates for both certificates!! She was fantastic!

SCAM ALERT We paid to make a reservation, then paid to confirm our dates, but our check to confirm was never cashed and we never received confirmation of our trip dates. I have called 3 times now and told they are a little behind but we would be receiving confirmation within a week. It has been 2 months and we STILL HAVE NOT RECEIVE CONFIRMATION AND THEY HAVE OUR MONEY! This appears to be a SCAM.

i agree with all the negative reviews i agree with all the negative reviews. they are scammers and cons. I supposedly "won" tickets to go to Disney. After I attended one of those stupid talks... waited 3 days... they refunded my $40... to reserver my talk... THEN I finally get my trip confirmed... requesting a $100 deposit.. that I have to send to them to hold my trip....