My wife and I wanted to celebrate our… My wife and I wanted to celebrate our honeymoon, and wanted to make sure we could receive some help in doing so. After calling Casablanca Express and talking to Michelle she went above and beyond to make sure we can go. Big thanks to Michelle for getting us a date for our trip fast and early. They should clone her, because she is definitely management material.

5 Stars for Deception Terrible company with an excellent ability to lie. You will be scammed. "Fully refundable deposits" will never arrive to your mailing address if you decide to cancel a trip prior to their deadline. And if by chance you are able to take your trip, the company will provide the sketchiest accommodations in an effort to pressure you into an upgrade package (which is more expensive than booking on your own.) After multiple attempts at requesting a refund for a cancelled trip, the company has repeatedly tried to sell me a "free" Las Vegas trip in lieu of the refund which I continue to reject. Almost 3 months later and I have yet to receive my refund. I will give this company 5 stars for deception and unethical sales practices.

Paid my activation fee Paid my activation fee. tried to book my week in San Juan. They could not support there end of the contract and would not bend, even a little, to accommodate their inability to honor their published agreement. Luckily I was able to get a refund of my fee.

Unprofessional and difficult to deal with I called Casablanca express about reservations I had made in December 2023. I was told I would receive a call from a travel agent 45 days prior to my trip date. I called back on April 4 2024 stating I had not heard from anyone about my trip. They told me I had not sent back paperwork confirming my dates so they could no longer honor my original departure date. I did not receive any paperwork from them to sign. The customer service rep was rude and didn’t want to listen to what I (the customer) had to say. She disconnected the call and later called me back. She then connected me to her manager and he was just the same as she was. At the end of the call he was heard making fun of the conversation. Very unprofessional.

We went to this presentation We went to this presentation, "2024 Cruise & Travel Show" (an what a show" What a disappointment, unfortunately we can of new that was to good to be true! $600.00 deposit, that you have to send before you book the trip, which it could be ok BUT? the days that the cruse go out of our location is being canceled, until July or September?? Anybody wants to go to the Caribbean during Hurricane season??? I do not remember the company that gave the presentation, but for sure they use "CASABLANCAEXPRESS" traveling agency! Good Luck to anybody who got scam like we did!!!