Diana Silva
GBi agree with all the negative reviews i agree with all the negative reviews. they are scammers and cons. I supposedly "won" tickets to go to Disney. After I attended one of those stupid talks... waited 3 days... they refunded my $40... to reserver my talk... THEN I finally get my trip confirmed... requesting a $100 deposit.. that I have to send to them to hold my trip....
Eugene Nyako
GBMy wife and I wanted to celebrate our… My wife and I wanted to celebrate our honeymoon, and wanted to make sure we could receive some help in doing so. After calling Casablanca Express and talking to Michelle she went above and beyond to make sure we can go. Big thanks to Michelle for getting us a date for our trip fast and early. They should clone her, because she is definitely management material.
VS
GBBEWARE BEWARE: If you are looking for a place of honesty, Casablanca Express is not a place. We ended up signing up for a timeshare sale meeting, it wasn’t as bad as we had thought. However, we are very disappointed with the promise they had made about a free trip which I understand was too good to be true, but still, give us the full info. I would have paid extra if they were honest about how it works, but from day one all they want is your money. First, you will receive a voucher and will be asked to pay taxes and fees and a refundable deposit which will be $ 250. After that, they will ask you for an upgrade with $ 100 threatening that your trip will be miserable if you do not upgrade. They also promised us a ticket for two shows in Vegas which I have not seen yet. I tried calling three times but have not received any callback. This is not really a free trip but an awful experience shown by Casablanca Express. They can do it better with honesty and customer service even if they are trying to sell a timeshare. I was considering a timeshare with them, but not anymore. I do not trust this company. They did get my one-time money, but lost my trust and money for the future. I am yet to see how this trip will go, but have zero expectations. Even if I can divert a couple of people from Casablanca, I will be happy. It’s all about trust when doing business, not the route that Casablanca has taken. Hope you see this post. Save you time and money, it’s cheaper to go by yourself.
Jasmine Rodriguez
GBScammers They do not deliver travel plans as promised after giving them the money and forms necessary. Representatives there are sociopaths
samuel
GBHorrible representative!! Hope the actual vacation is better... Horrible representative!!! Beth was the one who called, asking me to upgrade my trip. Asking $132+30=$162 for the trip. Kept on saying that my trip to Catalina is low end motel with no air conditioning and made it sounded like a horrible place. Can't believe why Casblanca Express would put people in such a horrible hotel. When I refused to upgrade, Beth started showing attitude. VERY RUDE!!! AWEFUL EXPERIENCE!!!. Then tells me she tried to call me several times since 8/23. On 8/23, I called her back, she put me on hold and tells me she would call back that evening. Well, she NEVER called back on that day. She now tells me it is my responsibility to call her back. Making it sound as if I'm the one with the problem, because I'm refusing her offer to upgrade... And she hangs up the phone, again with rudeness!!!!! What is wrong with this company??? What is wrong with this rep??? I'll check out what they have in store and will follow-up with another review.