5 Stars for Deception Terrible company with an excellent ability to lie. You will be scammed. "Fully refundable deposits" will never arrive to your mailing address if you decide to cancel a trip prior to their deadline. And if by chance you are able to take your trip, the company will provide the sketchiest accommodations in an effort to pressure you into an upgrade package (which is more expensive than booking on your own.) After multiple attempts at requesting a refund for a cancelled trip, the company has repeatedly tried to sell me a "free" Las Vegas trip in lieu of the refund which I continue to reject. Almost 3 months later and I have yet to receive my refund. I will give this company 5 stars for deception and unethical sales practices.

These reviews have to be fake These reviews have to be fake. The other site has everyone leaving 1 star but on here almost everyone posts 5 stars. The reviewers only talk about Linda, Sean or Nicole being great employee’s and nothing about the actual trip!trust pilot, you need to take all these off because they are FAKE.

"Free" travel offered as a "Gift" - Not! "Free" Travel was offered as a "Gift" for listening to a TimeShare presentation. It is more of a punishment. You can only call 60 days after you attend the presentation, you reservation must be for 60 days from the date you call. They will not tell you what property you will stay in until 7-10 days before you travel. The ability to reach them is low. They will call back once for each set of voice mail you leave and the call back was from 1-10 days after I left the message. They charged me more for the "Free" stay then told me the $50 dining card promised was not available. Then told me with email that the $150 entertainment package must be used for certain activities but that those are subject to review after you submit them and the money is not provided but "reimbursed" if you are lucky enough to choose something that "qualified". I tried to cancel the reservation once I became too frustrated that I could not change the date of arrival. No luck - set in stone once they send a "Certificate" out. No refund available for the additional charges (not free) and too bad for me. Net value of sitting through the Timeshare presentation: out 3 hours of two peoples time (not 90 minutes promised), out additional charges for "Free" Hotel stay. No dinner or entertainment value that was promised and a really bad experience with Casablanca telling me it was my fault for not understanding their maze of avoiding delivering on the value promised.

My wife and I wanted to celebrate our… My wife and I wanted to celebrate our honeymoon, and wanted to make sure we could receive some help in doing so. After calling Casablanca Express and talking to Michelle she went above and beyond to make sure we can go. Big thanks to Michelle for getting us a date for our trip fast and early. They should clone her, because she is definitely management material.

Horrible representative!! Hope the actual vacation is better... Horrible representative!!! Beth was the one who called, asking me to upgrade my trip. Asking $132+30=$162 for the trip. Kept on saying that my trip to Catalina is low end motel with no air conditioning and made it sounded like a horrible place. Can't believe why Casblanca Express would put people in such a horrible hotel. When I refused to upgrade, Beth started showing attitude. VERY RUDE!!! AWEFUL EXPERIENCE!!!. Then tells me she tried to call me several times since 8/23. On 8/23, I called her back, she put me on hold and tells me she would call back that evening. Well, she NEVER called back on that day. She now tells me it is my responsibility to call her back. Making it sound as if I'm the one with the problem, because I'm refusing her offer to upgrade... And she hangs up the phone, again with rudeness!!!!! What is wrong with this company??? What is wrong with this rep??? I'll check out what they have in store and will follow-up with another review.