Received our packet back bad saying… Received our packet back saying they didn’t receive the 50 dollar deposit. They just took our money and said they never received it. Scam company… F Hyatt!

i agree with all the negative reviews i agree with all the negative reviews. they are scammers and cons. I supposedly "won" tickets to go to Disney. After I attended one of those stupid talks... waited 3 days... they refunded my $40... to reserver my talk... THEN I finally get my trip confirmed... requesting a $100 deposit.. that I have to send to them to hold my trip....

What a huge waste of my time What a huge waste of my time. Got certificate from attending a travel club presentation. Sent them deposits and booked dates then they would not give my the name of the hotel for my reservation. Finally three weeks before travel I insisted and they still would not give it to me but the said it would be economy class, no pool, and not near the ocean (Puerto Rico). The certificate specifically stated "Travelers Class" but they said NOPE its economy. All they wanted to do was sell me an expensive upgrade to another hotel. Glad I went through all this before I booked my flights. Still took multiple calls to get them to refund my deposit. Very disappointed. Felt scammed.

Unprofessional and difficult to deal with I called Casablanca express about reservations I had made in December 2023. I was told I would receive a call from a travel agent 45 days prior to my trip date. I called back on April 4 2024 stating I had not heard from anyone about my trip. They told me I had not sent back paperwork confirming my dates so they could no longer honor my original departure date. I did not receive any paperwork from them to sign. The customer service rep was rude and didn’t want to listen to what I (the customer) had to say. She disconnected the call and later called me back. She then connected me to her manager and he was just the same as she was. At the end of the call he was heard making fun of the conversation. Very unprofessional.

Paid my activation fee Paid my activation fee. tried to book my week in San Juan. They could not support there end of the contract and would not bend, even a little, to accommodate their inability to honor their published agreement. Luckily I was able to get a refund of my fee.