Outstanding Customer Service!!! Calling a huge company with minimal information is usually a pain. But having encountered Linda, customer service representative is like finding a priceless gem. She has the best ears to listen to your concerns. She possesses the skills to creatively cater to your specific needs. She's gifted with her unusual ability to redefine genuine customer service. You can imagine her on the other line handling your case with a smile. Kudos to Casablanca Express. You have one of the best staffs. She just set the standard higher.

If you feel like wasting your time in… If you feel like wasting your time in their presentation, getting your deposit taken in a bait and switch (told you would be staying in one location and and finding out its a half hour away) then please enjoy. For an added bonus you can wait for hours on hold just to leave a voicemail and never receive a call back. I must be insane because I did this 5 times with no response.

Scammers They do not deliver travel plans as promised after giving them the money and forms necessary. Representatives there are sociopaths

Horrible representative!! Hope the actual vacation is better... Horrible representative!!! Beth was the one who called, asking me to upgrade my trip. Asking $132+30=$162 for the trip. Kept on saying that my trip to Catalina is low end motel with no air conditioning and made it sounded like a horrible place. Can't believe why Casblanca Express would put people in such a horrible hotel. When I refused to upgrade, Beth started showing attitude. VERY RUDE!!! AWEFUL EXPERIENCE!!!. Then tells me she tried to call me several times since 8/23. On 8/23, I called her back, she put me on hold and tells me she would call back that evening. Well, she NEVER called back on that day. She now tells me it is my responsibility to call her back. Making it sound as if I'm the one with the problem, because I'm refusing her offer to upgrade... And she hangs up the phone, again with rudeness!!!!! What is wrong with this company??? What is wrong with this rep??? I'll check out what they have in store and will follow-up with another review.

These reviews have to be fake These reviews have to be fake. The other site has everyone leaving 1 star but on here almost everyone posts 5 stars. The reviewers only talk about Linda, Sean or Nicole being great employee’s and nothing about the actual trip!trust pilot, you need to take all these off because they are FAKE.