Unsatisfied with free trip certificate process I have reached out to casa blanca express several times, only to reach no one. Upon joining GEVC, i received a free trip, We’re by I had to send to casa blanca a check, along with the certificate to the address that was indicated on the certificate. I discover that the address that was provided was not a location and that the parcel was Forwarded back to my post office. Now I’m two days out from The expiration date of getting this information to them and yet no response.” When calling office. How am I to take pleasure in a reward, that is providing inadequate address information As well as no customer service support to rectify the matter. Please can someone from your team call me ASAP. Shay 832-729-1562 TY.

Horrible representative!! Hope the actual vacation is better... Horrible representative!!! Beth was the one who called, asking me to upgrade my trip. Asking $132+30=$162 for the trip. Kept on saying that my trip to Catalina is low end motel with no air conditioning and made it sounded like a horrible place. Can't believe why Casblanca Express would put people in such a horrible hotel. When I refused to upgrade, Beth started showing attitude. VERY RUDE!!! AWEFUL EXPERIENCE!!!. Then tells me she tried to call me several times since 8/23. On 8/23, I called her back, she put me on hold and tells me she would call back that evening. Well, she NEVER called back on that day. She now tells me it is my responsibility to call her back. Making it sound as if I'm the one with the problem, because I'm refusing her offer to upgrade... And she hangs up the phone, again with rudeness!!!!! What is wrong with this company??? What is wrong with this rep??? I'll check out what they have in store and will follow-up with another review.

5 Stars for Deception Terrible company with an excellent ability to lie. You will be scammed. "Fully refundable deposits" will never arrive to your mailing address if you decide to cancel a trip prior to their deadline. And if by chance you are able to take your trip, the company will provide the sketchiest accommodations in an effort to pressure you into an upgrade package (which is more expensive than booking on your own.) After multiple attempts at requesting a refund for a cancelled trip, the company has repeatedly tried to sell me a "free" Las Vegas trip in lieu of the refund which I continue to reject. Almost 3 months later and I have yet to receive my refund. I will give this company 5 stars for deception and unethical sales practices.

If you feel like wasting your time in… If you feel like wasting your time in their presentation, getting your deposit taken in a bait and switch (told you would be staying in one location and and finding out its a half hour away) then please enjoy. For an added bonus you can wait for hours on hold just to leave a voicemail and never receive a call back. I must be insane because I did this 5 times with no response.

What a huge waste of my time What a huge waste of my time. Got certificate from attending a travel club presentation. Sent them deposits and booked dates then they would not give my the name of the hotel for my reservation. Finally three weeks before travel I insisted and they still would not give it to me but the said it would be economy class, no pool, and not near the ocean (Puerto Rico). The certificate specifically stated "Travelers Class" but they said NOPE its economy. All they wanted to do was sell me an expensive upgrade to another hotel. Glad I went through all this before I booked my flights. Still took multiple calls to get them to refund my deposit. Very disappointed. Felt scammed.