5 Stars for Deception Terrible company with an excellent ability to lie. You will be scammed. "Fully refundable deposits" will never arrive to your mailing address if you decide to cancel a trip prior to their deadline. And if by chance you are able to take your trip, the company will provide the sketchiest accommodations in an effort to pressure you into an upgrade package (which is more expensive than booking on your own.) After multiple attempts at requesting a refund for a cancelled trip, the company has repeatedly tried to sell me a "free" Las Vegas trip in lieu of the refund which I continue to reject. Almost 3 months later and I have yet to receive my refund. I will give this company 5 stars for deception and unethical sales practices.

Received our packet back bad saying… Received our packet back saying they didn’t receive the 50 dollar deposit. They just took our money and said they never received it. Scam company… F Hyatt!

GASLIGHTING SCAMMERS RUDE, UNPROFESSIONAL, and COMPLETE SCAMMERS. They deserve the lowest rating possible. This company promises you one thing then finds every excuse they can to change the details of your trip. BETH and JULIO, should both be fired based on their customer service (or lack thereof) If you have my money, YOU LISTEN TO ME! PERIOD. These people are master manipulators that try to gaslight you into being okay with all around POOR SERVICE and EMPTY PROMISES. Not to mention the headache it is to even get in contact with someone just to then be treated like you're not a PAYING customer. Absolutely nobody should give this company money and I encourage EVERYONE that has been scammed by these people to take them to small claims court and report them to every outlet possible. This is just the beginning.

These reviews have to be fake These reviews have to be fake. The other site has everyone leaving 1 star but on here almost everyone posts 5 stars. The reviewers only talk about Linda, Sean or Nicole being great employee’s and nothing about the actual trip!trust pilot, you need to take all these off because they are FAKE.

Unsatisfied with free trip certificate process I have reached out to casa blanca express several times, only to reach no one. Upon joining GEVC, i received a free trip, We’re by I had to send to casa blanca a check, along with the certificate to the address that was indicated on the certificate. I discover that the address that was provided was not a location and that the parcel was Forwarded back to my post office. Now I’m two days out from The expiration date of getting this information to them and yet no response.” When calling office. How am I to take pleasure in a reward, that is providing inadequate address information As well as no customer service support to rectify the matter. Please can someone from your team call me ASAP. Shay 832-729-1562 TY.