SCAM ALERT We paid to make a reservation, then paid to confirm our dates, but our check to confirm was never cashed and we never received confirmation of our trip dates. I have called 3 times now and told they are a little behind but we would be receiving confirmation within a week. It has been 2 months and we STILL HAVE NOT RECEIVE CONFIRMATION AND THEY HAVE OUR MONEY! This appears to be a SCAM.

If you feel like wasting your time in… If you feel like wasting your time in their presentation, getting your deposit taken in a bait and switch (told you would be staying in one location and and finding out its a half hour away) then please enjoy. For an added bonus you can wait for hours on hold just to leave a voicemail and never receive a call back. I must be insane because I did this 5 times with no response.

BEWARE BEWARE: If you are looking for a place of honesty, Casablanca Express is not a place. We ended up signing up for a timeshare sale meeting, it wasn’t as bad as we had thought. However, we are very disappointed with the promise they had made about a free trip which I understand was too good to be true, but still, give us the full info. I would have paid extra if they were honest about how it works, but from day one all they want is your money. First, you will receive a voucher and will be asked to pay taxes and fees and a refundable deposit which will be $ 250. After that, they will ask you for an upgrade with $ 100 threatening that your trip will be miserable if you do not upgrade. They also promised us a ticket for two shows in Vegas which I have not seen yet. I tried calling three times but have not received any callback. This is not really a free trip but an awful experience shown by Casablanca Express. They can do it better with honesty and customer service even if they are trying to sell a timeshare. I was considering a timeshare with them, but not anymore. I do not trust this company. They did get my one-time money, but lost my trust and money for the future. I am yet to see how this trip will go, but have zero expectations. Even if I can divert a couple of people from Casablanca, I will be happy. It’s all about trust when doing business, not the route that Casablanca has taken. Hope you see this post. Save you time and money, it’s cheaper to go by yourself.

Paid my activation fee Paid my activation fee. tried to book my week in San Juan. They could not support there end of the contract and would not bend, even a little, to accommodate their inability to honor their published agreement. Luckily I was able to get a refund of my fee.

HORRIBLE HORRIBLE. No customer service. I get passed off to different people now for over a month trying to get my $100 dollars back because I cancelled my trip. What they sell you on is not what you get.