5 Stars for Deception Terrible company with an excellent ability to lie. You will be scammed. "Fully refundable deposits" will never arrive to your mailing address if you decide to cancel a trip prior to their deadline. And if by chance you are able to take your trip, the company will provide the sketchiest accommodations in an effort to pressure you into an upgrade package (which is more expensive than booking on your own.) After multiple attempts at requesting a refund for a cancelled trip, the company has repeatedly tried to sell me a "free" Las Vegas trip in lieu of the refund which I continue to reject. Almost 3 months later and I have yet to receive my refund. I will give this company 5 stars for deception and unethical sales practices.

BEWARE BEWARE: If you are looking for a place of honesty, Casablanca Express is not a place. We ended up signing up for a timeshare sale meeting, it wasn’t as bad as we had thought. However, we are very disappointed with the promise they had made about a free trip which I understand was too good to be true, but still, give us the full info. I would have paid extra if they were honest about how it works, but from day one all they want is your money. First, you will receive a voucher and will be asked to pay taxes and fees and a refundable deposit which will be $ 250. After that, they will ask you for an upgrade with $ 100 threatening that your trip will be miserable if you do not upgrade. They also promised us a ticket for two shows in Vegas which I have not seen yet. I tried calling three times but have not received any callback. This is not really a free trip but an awful experience shown by Casablanca Express. They can do it better with honesty and customer service even if they are trying to sell a timeshare. I was considering a timeshare with them, but not anymore. I do not trust this company. They did get my one-time money, but lost my trust and money for the future. I am yet to see how this trip will go, but have zero expectations. Even if I can divert a couple of people from Casablanca, I will be happy. It’s all about trust when doing business, not the route that Casablanca has taken. Hope you see this post. Save you time and money, it’s cheaper to go by yourself.

Paid my activation fee Paid my activation fee. tried to book my week in San Juan. They could not support there end of the contract and would not bend, even a little, to accommodate their inability to honor their published agreement. Luckily I was able to get a refund of my fee.

I can’t express how appreciative I am… I can’t express how appreciative I am of Linda!!! I called to reserve both my certificates only to find out that accounting didn’t apply my cleared check to one of my certificates. Linda handled everything! Instead of passing it off to accounting to figure it out she ensured everything was processed correctly and did it soooo fast. She said 24 hrs but called back only a few hours later to help me reserve my dates for both certificates!! She was fantastic!

Received our packet back bad saying… Received our packet back saying they didn’t receive the 50 dollar deposit. They just took our money and said they never received it. Scam company… F Hyatt!