What a huge waste of my time What a huge waste of my time. Got certificate from attending a travel club presentation. Sent them deposits and booked dates then they would not give my the name of the hotel for my reservation. Finally three weeks before travel I insisted and they still would not give it to me but the said it would be economy class, no pool, and not near the ocean (Puerto Rico). The certificate specifically stated "Travelers Class" but they said NOPE its economy. All they wanted to do was sell me an expensive upgrade to another hotel. Glad I went through all this before I booked my flights. Still took multiple calls to get them to refund my deposit. Very disappointed. Felt scammed.

GASLIGHTING SCAMMERS RUDE, UNPROFESSIONAL, and COMPLETE SCAMMERS. They deserve the lowest rating possible. This company promises you one thing then finds every excuse they can to change the details of your trip. BETH and JULIO, should both be fired based on their customer service (or lack thereof) If you have my money, YOU LISTEN TO ME! PERIOD. These people are master manipulators that try to gaslight you into being okay with all around POOR SERVICE and EMPTY PROMISES. Not to mention the headache it is to even get in contact with someone just to then be treated like you're not a PAYING customer. Absolutely nobody should give this company money and I encourage EVERYONE that has been scammed by these people to take them to small claims court and report them to every outlet possible. This is just the beginning.

Outstanding Customer Service!!! Calling a huge company with minimal information is usually a pain. But having encountered Linda, customer service representative is like finding a priceless gem. She has the best ears to listen to your concerns. She possesses the skills to creatively cater to your specific needs. She's gifted with her unusual ability to redefine genuine customer service. You can imagine her on the other line handling your case with a smile. Kudos to Casablanca Express. You have one of the best staffs. She just set the standard higher.

We went to this presentation We went to this presentation, "2024 Cruise & Travel Show" (an what a show" What a disappointment, unfortunately we can of new that was to good to be true! $600.00 deposit, that you have to send before you book the trip, which it could be ok BUT? the days that the cruse go out of our location is being canceled, until July or September?? Anybody wants to go to the Caribbean during Hurricane season??? I do not remember the company that gave the presentation, but for sure they use "CASABLANCAEXPRESS" traveling agency! Good Luck to anybody who got scam like we did!!!

Received our packet back bad saying… Received our packet back saying they didn’t receive the 50 dollar deposit. They just took our money and said they never received it. Scam company… F Hyatt!