Unsatisfied with free trip certificate process I have reached out to casa blanca express several times, only to reach no one. Upon joining GEVC, i received a free trip, We’re by I had to send to casa blanca a check, along with the certificate to the address that was indicated on the certificate. I discover that the address that was provided was not a location and that the parcel was Forwarded back to my post office. Now I’m two days out from The expiration date of getting this information to them and yet no response.” When calling office. How am I to take pleasure in a reward, that is providing inadequate address information As well as no customer service support to rectify the matter. Please can someone from your team call me ASAP. Shay 832-729-1562 TY.

My wife and I wanted to celebrate our… My wife and I wanted to celebrate our honeymoon, and wanted to make sure we could receive some help in doing so. After calling Casablanca Express and talking to Michelle she went above and beyond to make sure we can go. Big thanks to Michelle for getting us a date for our trip fast and early. They should clone her, because she is definitely management material.

Unprofessional and difficult to deal with I called Casablanca express about reservations I had made in December 2023. I was told I would receive a call from a travel agent 45 days prior to my trip date. I called back on April 4 2024 stating I had not heard from anyone about my trip. They told me I had not sent back paperwork confirming my dates so they could no longer honor my original departure date. I did not receive any paperwork from them to sign. The customer service rep was rude and didn’t want to listen to what I (the customer) had to say. She disconnected the call and later called me back. She then connected me to her manager and he was just the same as she was. At the end of the call he was heard making fun of the conversation. Very unprofessional.

Paid my activation fee Paid my activation fee. tried to book my week in San Juan. They could not support there end of the contract and would not bend, even a little, to accommodate their inability to honor their published agreement. Luckily I was able to get a refund of my fee.

GASLIGHTING SCAMMERS RUDE, UNPROFESSIONAL, and COMPLETE SCAMMERS. They deserve the lowest rating possible. This company promises you one thing then finds every excuse they can to change the details of your trip. BETH and JULIO, should both be fired based on their customer service (or lack thereof) If you have my money, YOU LISTEN TO ME! PERIOD. These people are master manipulators that try to gaslight you into being okay with all around POOR SERVICE and EMPTY PROMISES. Not to mention the headache it is to even get in contact with someone just to then be treated like you're not a PAYING customer. Absolutely nobody should give this company money and I encourage EVERYONE that has been scammed by these people to take them to small claims court and report them to every outlet possible. This is just the beginning.