Sorely Disappointed I recently stated at Ginosi Apartels (the weekend of July 21st) and the bang for the buck is HORRIBLE. When you first walk in you think everything is lovely but it is not until you get into your stay that you realize things are going to go south. The TV was just the tip of my unhappy iceberg. My stay at Ginosi Apartels was the most unpleasant experience for the value that I've ever had. The bed was so stiff that my neck, back, and shoulders hurt so bad. The sink drained slowly and was disgusting. The toilet ran every time you flushed it and didn't stop running all night long. The cable provider they contract out to only gives the customers 30 channels. 1-30...everything else is "unauthorized". We were right next to the gym so we could hear the people drop their weights at all hours of the night. Some employee of Ginosi Apartels came to our door the 2nd night we were there and questioned us about our reservation and if we were supposed to be in the apartment. That is unacceptably insulting. I'm so disappointed at having to spend such an exorbitant amount of money for what I got in return. They charge an unadvertised "cleaning fee" of $160.00. The customer service personnel are very nice and polite...UNTIL you have an issue. Once you have an issue, you can take it up with the manager who doesn't work weekends. The BEST thing about this place is the covered parking which is $30/night. And there is no other option but to park in the spot they have for you. That in itself has its pros and cons. Oh..and instead of leaving your keys in the unit like most places, you have to go back to the place you checked in at to return your keys.

“BLOOD FROM 2 DAY OLD CRIME SCENE OUTSIDE DOOR AND THEY REFUSED TO MOVE ME” I stayed in the Hollywood Apartel from December 11th to December 14th. Upon check in, I was told a crime scene investigation would be taking place outside of my apartment door because of an incident two days prior. I asked if it was a murder and they refused to give me information. I was told there was blood on the floor outside the apartment and police still at the scene. I insisted to be moved to another unit and was told that would not be possible. When I attempted to reach reservations, the line was disconnected twice from Dmitri(?) hanging up and Nazan refusing to speak to me. After 40 minutes, I was only offered another apartment after a "last minute cancellation." I asked every team member I spoke with if they would live in this unit and they all said no. I am disappointed in the lack of concern for your guests comfort. Being that the incident happened two days ago, I should have been communicated well in advance so I could make plans accordingly.

Poor / terrible LA Apartment I recently stayed in a Ginosi apartment at 6533 Hollywood Boulevard in Los Angeles. We stayed in apartment 111 from 1st - 4th August. I have a number of issues that I would like to bring to your attention and feel you need to know about: 1. The apartment was spacious and airy however it had a terrible smell to it which resulted in us not wearing many of our clothes at our next destinations due to the smell that had got on the clothes from hanging in the wardrobe. It was stale and horrible! 2. The downstairs bar / night club having extremely loud music playing until the early hours of the morning resulted in us getting no sleep until it had closed. On one evening, the rooms and walls shook with the bounce of the music. This was completely unacceptable and not what you expect from a place you are paying to stay. 3. The cleanliness of the apartment lacked a lot to be desired especially when we were charged $120 cleaning fee. The floors were filthy and the bathroom had long hairs in the bath, shower and toilet from previous usage. The rim around the shower tiles was also clogged with dust as if it hadn't been cleaned for months. I feel this fee should be refunded at least as it wasn't clean. 4. Emails to the company to ask questions weren't replied to and still haven't been. 20.08.2016 2ND- REVIEW POST! MU REPLY TO THE GINOSI REPLY TO MY REVIEW: AFTER SIX DAYS FROM THE GINOSI RESPONSE I HAVE HEARD NOTHING FROM THE RESERVATIONS TEAM REGARDING MY PARTIAL REFUND. I HAVE SENT NUMEROUS EMAILS AND AM BEING RUDELY IGNORED! I CAN ONLY THINK THE INITIAL KIND RESPONSE SYMPATHISING WITH NY ISSUES AND OFFERING A PARTIAL REFUND WAS JUST LIP SERVICE TO FOOL PEOPLE READING THIS REVIEW PAGE INTO USING THIS COMPANY. IT SEEMS THAT THIS SO CALLED COMPANY IS SHAMBOLIC AND CLEARLY DOESNT CARE ANOUT ITS CUSTOMERS AND MAKES FALSE PROMISES AND RUDELY IGNORES THEM. WE WERE HAPPY TO ACCEPT A PARTIAL REFUND BUT HAVE HEARD NOTHING. I EXPECT A PROMPT RESPONSE OR I WILL HE TAKING THIS MATTER FURTHER!

UNDISCLOSED $120 CLEANING FEE AND NO CANCELLATIONS ALLOWED Ginosi Apartments showed up as the best Seattle hotel rate on Expedia at $69 dollars per night. I booked a 2 night reservation and the next day I discovered that I had been billed $282. The reason provided was an undisclosed $120 cleaning deposit, which more than doubled the nightly rate. If Ginosi Apartments wants to charge $140 per night, they are welcome to do so. But ... Spoofing a lower rate, and concealing an exorbitant cleaning deposit in the fine print, while not allowing cancellations, demonstrates a very obvious desire to deceive. This business can't be trusted and I would caution any potential customers to avoid using a card that does not have fraud prevention. When they claim that the cleaning fee is disclosed in the "terms and conditions" fine print of the rental agreement, it may provide legal cover, but it does not conceal the intentional misrepresentation their rates, an intent that their "no cancellations" policy clearly demonstrates. ---------------------- Reply to Sean, Saying you are "sorry" and then blaming me for not finding a ridiculous $120 cleaning charge hidden in the terms and conditions is not an apology. Your no-cancellations policy combined with the hidden fee is a clear indication of your intent. If apartments have needs beyond hotel rooms then be honest and RAISE YOUR RENTAL RATES.

Horrible Experience. ***Checking-In*** When I got to the address that was given to me during booking the hotel/apartment (after driving 9hours), there was no clear explanation that I had to go down to check in at another office. If it weren't for the gentleman running the downstairs bar I would have been left in LA with no room at 12AM. So I finally figured out how to check-in through outside codes and getting buzzed in (there is no office that you can just walk into) after all this I get hit with major hidden FEES!!! ***Hidden Fees*** I booked the room through Hotels.com and not once was the hidden "cleaning fee" of $120. explained to me. Not until time of check in. That fee should be included in the booking reservation, meaning instead of advertising $130 a night it should be $250 a night so people know exactly what they are paying. Also, they charged me $20 a night for parking but when I got to the parking lot they were charging only $10 (overnight).... So my $320 reservation easily added up to $500 (two nights).... all the codes that were given to me to get in the building were wrong, I had to wait another 30mins to get in (myself by calling with instructions given to me over the phone as there is no one the site to help). ***Service*** Not to mention when it was time to check out (which clearly stated 11am) 10am house keeping was nocking at my door. Of course like any other hotel I said not ready, no big deal I thought.... Until the manager and house keeper showed up at 10:55 and stood out side the door hovering, making sure that my family and I were out by exactly 11:am as if we did something wrong. I asked if I could please have an additional 10-15mins to gather my stuff and I was told NO! With that being said the manager and housekeeper didn't even know any of the codes to get into room. So I had to help them get into the room they just kicked me out of! *Location- Great. *Rooms- Beautiful. *Checking in- Horrible and Confusing *Customer Service- The worst I've ever experienced. *Company/Price- Will trick you into thinking your getting a good deal but will charge you hidden fees anyway they can!