UNDISCLOSED $120 CLEANING FEE AND NO CANCELLATIONS ALLOWED Ginosi Apartments showed up as the best Seattle hotel rate on Expedia at $69 dollars per night. I booked a 2 night reservation and the next day I discovered that I had been billed $282. The reason provided was an undisclosed $120 cleaning deposit, which more than doubled the nightly rate. If Ginosi Apartments wants to charge $140 per night, they are welcome to do so. But ... Spoofing a lower rate, and concealing an exorbitant cleaning deposit in the fine print, while not allowing cancellations, demonstrates a very obvious desire to deceive. This business can't be trusted and I would caution any potential customers to avoid using a card that does not have fraud prevention. When they claim that the cleaning fee is disclosed in the "terms and conditions" fine print of the rental agreement, it may provide legal cover, but it does not conceal the intentional misrepresentation their rates, an intent that their "no cancellations" policy clearly demonstrates. ---------------------- Reply to Sean, Saying you are "sorry" and then blaming me for not finding a ridiculous $120 cleaning charge hidden in the terms and conditions is not an apology. Your no-cancellations policy combined with the hidden fee is a clear indication of your intent. If apartments have needs beyond hotel rooms then be honest and RAISE YOUR RENTAL RATES.

How rude!! I travel to L.A. frequently, probably twice a month, and I've been looking for new options of places to stay. I found Ginosi Apartels on Hotel.com. and it looks terrific. I had a few questions so I called the number listed on your Hotel.com website. Here's how the conversation went: Me: Hi, can you tell me how close you are to the Palladium? Clerk: What?!?! Me: Can you tell me how close you are to the Palladium? (5 seconds of silence) Me: The theater on Sunset? (several more seconds of silence, I thought he was looking it up on line) Me: Hello? (several more seconds of silence) Clerk: Click. Wow! Really rude. I'm bummed because I thought this place might be one of my homes away from homes. But, if the reservations/front desk is so rude they cannot even carry on a simple conversation, I assume that the rest of the staff is also less than professional and pleasant.

Terrible experience I stayed at 1111 Wilshire, managed by Ginosi Apartments. My family experienced many issues on the property, including the following (taken from correspondence to the apartment manager): - Hidden Parking Costs - When I booked our stay here, I read that there was limited on-street parking and we had the option of getting a space for $30, but what I learned at your leasing office is that there was NO overnight parking, so obviously I had no choice but to purchase a space for two nights. Avoiding this cost went into the choice of your property versus another. - Lack of proper bedding - When we arrived, we did not have full bedding for the cot and the futon. I had to call your office twice, the first individual saying that they would get back to me (they did not), the second individual saying they could get what I needed but I had to come pick it up because they were the only one in the office. Completely unacceptable that I had to get in my car and drive to get the rest of our bedding. - Quality of larger bed - I have found the quality of the mattress to be less than acceptable. My wife and I can actually feel the springs. It did not make for a good night sleep. - Lack of kitchen amenities - While I realize that most of your guests may not touch the kitchen, I have found the number of glasses and the lack of dish washing liquid or a scrubber brush less than acceptable. - Locks on door - This may not be helped and may only amount to a suggestion, but in comparison to a hotel, to have one single solitary keyed deadbolt without an additional chain or additional bolt that only I have access to on the inside was unsettling and did not give me a sense of security for my family. -In general, we don't find the apartment to be ultra clean and we just discovered the lack of a bath mat. -When using the toaster, I noticed there was a small electrical short that was making a spark. I immediately turned it off. I suggest you get rid of it before someone gets hurt. - Last night, we discovered broken porcelain or glass behind a chair in the corner of the room. See the attached photo. There was also a small shard on the chair which I discovered first. - We are leaving all dirty dishes in the dishwasher, which we could not run given the lack of detergent. After writing this, I was offered a $60 discount to cover the parking fees, nothing more. I expressed that because of our experience I felt that we should have paid half as much as we did. I was then told that $60 off would be all they would offer. I never accepted. I would think twice before staying at any property operated by Ginosi Apartments.

Amazing experience We just loved this Place! Travelling With Our 3 youngest Girls, 10, 12 and 16 years old this was Perfect, clean, big Apartment With everything we needed during Our 10 days vacation. the gym and the pool was perfekt, Short way to Universal Studio and all the typical Things you wanne visit as tourist and a big shoppingcenter, Wax Museum, Theater etc 2 minutes away. We are coming back, that's for sure

Sorely Disappointed I recently stated at Ginosi Apartels (the weekend of July 21st) and the bang for the buck is HORRIBLE. When you first walk in you think everything is lovely but it is not until you get into your stay that you realize things are going to go south. The TV was just the tip of my unhappy iceberg. My stay at Ginosi Apartels was the most unpleasant experience for the value that I've ever had. The bed was so stiff that my neck, back, and shoulders hurt so bad. The sink drained slowly and was disgusting. The toilet ran every time you flushed it and didn't stop running all night long. The cable provider they contract out to only gives the customers 30 channels. 1-30...everything else is "unauthorized". We were right next to the gym so we could hear the people drop their weights at all hours of the night. Some employee of Ginosi Apartels came to our door the 2nd night we were there and questioned us about our reservation and if we were supposed to be in the apartment. That is unacceptably insulting. I'm so disappointed at having to spend such an exorbitant amount of money for what I got in return. They charge an unadvertised "cleaning fee" of $160.00. The customer service personnel are very nice and polite...UNTIL you have an issue. Once you have an issue, you can take it up with the manager who doesn't work weekends. The BEST thing about this place is the covered parking which is $30/night. And there is no other option but to park in the spot they have for you. That in itself has its pros and cons. Oh..and instead of leaving your keys in the unit like most places, you have to go back to the place you checked in at to return your keys.