Terrible experience. My apartment was not *at all*as it had been described. It was dark and up against a (loud) construction site, and because of that I could never put the shades up. I was concerned, as a woman traveling alone, that the apartment was not safe as there was easy access to the balcony in an empty alleyway next to the construction site. But that wasn't the worst of it. The worst part was that there was a raging all-night party in the apartment upstairs and there was NO SECURITY in the building. Even after I called the office, the party raged on until 4am!!!! I decided to check out the next day because I did not want a repeat of the night before. I explained exactly why I was checking out. Ginosi assured me they would get back to me right away, but after 5 days and a few phone calls I still had not had the decency of any response. Finally I called today and their response to this incident was to offer 10% off my next stay. Seriously? That is not the best Ginosi can do. This company clearly does not care about their guests or their experience.

a great away from home experience My girlfriend and I really enjoyed this apartment, Belltown. The bathroom, closet, kitchen, and bedroom was perfect. The unit came with a balcony with views of Downtown and the Space Needle. Past reviews claimed the neighborhood was bad. I can say we felt secure and had little trouble with homeless or additional trouble. Check in and out was SUPER easy. We enjoyed the rooftop common area for morning coffee drinks and even celebrated New Years with neighbors. Overall 5 out of 5 experience. As far as feedback we would have liked a softer bed and nicer bedroom blankets. Street parking was SUPER easy but would have preferred to park inside the building as there were plenty of spots in the garage and would have liked the option.

Hi I honestly worked for this crappy Hi I honestly worked for this crappy company and to be honest worst employers out there they were trash treated their employees like crap. I was a manager pretty much and got paid minimum wage honestly one of this most trahiest companies they didn’t even pay the housekeepers the right amount I freaking hated working here honestly my worst job probably I’ve had a lot of freakin jobs I hated it and quite and while I worked there people told me I was amazing and the face of this doodoo company cause everyone else who works there is literally negative and crappy at their job. The management doesn’t pay right and doesn’t know how to run a freakin company. To my all honest opinion I don’t think ginosi apartels should be a freakin open hotel thing cause their honestly terrible. Nothing is ever fixed and they depend on their employees To be managers not the managers themselves. Idk tbh horrible company ran by terrible people who don’t obvi give a crap about the people staying in or working for them!!

Horrible Experience. ***Checking-In*** When I got to the address that was given to me during booking the hotel/apartment (after driving 9hours), there was no clear explanation that I had to go down to check in at another office. If it weren't for the gentleman running the downstairs bar I would have been left in LA with no room at 12AM. So I finally figured out how to check-in through outside codes and getting buzzed in (there is no office that you can just walk into) after all this I get hit with major hidden FEES!!! ***Hidden Fees*** I booked the room through Hotels.com and not once was the hidden "cleaning fee" of $120. explained to me. Not until time of check in. That fee should be included in the booking reservation, meaning instead of advertising $130 a night it should be $250 a night so people know exactly what they are paying. Also, they charged me $20 a night for parking but when I got to the parking lot they were charging only $10 (overnight).... So my $320 reservation easily added up to $500 (two nights).... all the codes that were given to me to get in the building were wrong, I had to wait another 30mins to get in (myself by calling with instructions given to me over the phone as there is no one the site to help). ***Service*** Not to mention when it was time to check out (which clearly stated 11am) 10am house keeping was nocking at my door. Of course like any other hotel I said not ready, no big deal I thought.... Until the manager and house keeper showed up at 10:55 and stood out side the door hovering, making sure that my family and I were out by exactly 11:am as if we did something wrong. I asked if I could please have an additional 10-15mins to gather my stuff and I was told NO! With that being said the manager and housekeeper didn't even know any of the codes to get into room. So I had to help them get into the room they just kicked me out of! *Location- Great. *Rooms- Beautiful. *Checking in- Horrible and Confusing *Customer Service- The worst I've ever experienced. *Company/Price- Will trick you into thinking your getting a good deal but will charge you hidden fees anyway they can!

“BLOOD FROM 2 DAY OLD CRIME SCENE OUTSIDE DOOR AND THEY REFUSED TO MOVE ME” I stayed in the Hollywood Apartel from December 11th to December 14th. Upon check in, I was told a crime scene investigation would be taking place outside of my apartment door because of an incident two days prior. I asked if it was a murder and they refused to give me information. I was told there was blood on the floor outside the apartment and police still at the scene. I insisted to be moved to another unit and was told that would not be possible. When I attempted to reach reservations, the line was disconnected twice from Dmitri(?) hanging up and Nazan refusing to speak to me. After 40 minutes, I was only offered another apartment after a "last minute cancellation." I asked every team member I spoke with if they would live in this unit and they all said no. I am disappointed in the lack of concern for your guests comfort. Being that the incident happened two days ago, I should have been communicated well in advance so I could make plans accordingly.