Poor / terrible LA Apartment I recently stayed in a Ginosi apartment at 6533 Hollywood Boulevard in Los Angeles. We stayed in apartment 111 from 1st - 4th August. I have a number of issues that I would like to bring to your attention and feel you need to know about: 1. The apartment was spacious and airy however it had a terrible smell to it which resulted in us not wearing many of our clothes at our next destinations due to the smell that had got on the clothes from hanging in the wardrobe. It was stale and horrible! 2. The downstairs bar / night club having extremely loud music playing until the early hours of the morning resulted in us getting no sleep until it had closed. On one evening, the rooms and walls shook with the bounce of the music. This was completely unacceptable and not what you expect from a place you are paying to stay. 3. The cleanliness of the apartment lacked a lot to be desired especially when we were charged $120 cleaning fee. The floors were filthy and the bathroom had long hairs in the bath, shower and toilet from previous usage. The rim around the shower tiles was also clogged with dust as if it hadn't been cleaned for months. I feel this fee should be refunded at least as it wasn't clean. 4. Emails to the company to ask questions weren't replied to and still haven't been. 20.08.2016 2ND- REVIEW POST! MU REPLY TO THE GINOSI REPLY TO MY REVIEW: AFTER SIX DAYS FROM THE GINOSI RESPONSE I HAVE HEARD NOTHING FROM THE RESERVATIONS TEAM REGARDING MY PARTIAL REFUND. I HAVE SENT NUMEROUS EMAILS AND AM BEING RUDELY IGNORED! I CAN ONLY THINK THE INITIAL KIND RESPONSE SYMPATHISING WITH NY ISSUES AND OFFERING A PARTIAL REFUND WAS JUST LIP SERVICE TO FOOL PEOPLE READING THIS REVIEW PAGE INTO USING THIS COMPANY. IT SEEMS THAT THIS SO CALLED COMPANY IS SHAMBOLIC AND CLEARLY DOESNT CARE ANOUT ITS CUSTOMERS AND MAKES FALSE PROMISES AND RUDELY IGNORES THEM. WE WERE HAPPY TO ACCEPT A PARTIAL REFUND BUT HAVE HEARD NOTHING. I EXPECT A PROMPT RESPONSE OR I WILL HE TAKING THIS MATTER FURTHER!

Hi I honestly worked for this crappy Hi I honestly worked for this crappy company and to be honest worst employers out there they were trash treated their employees like crap. I was a manager pretty much and got paid minimum wage honestly one of this most trahiest companies they didn’t even pay the housekeepers the right amount I freaking hated working here honestly my worst job probably I’ve had a lot of freakin jobs I hated it and quite and while I worked there people told me I was amazing and the face of this doodoo company cause everyone else who works there is literally negative and crappy at their job. The management doesn’t pay right and doesn’t know how to run a freakin company. To my all honest opinion I don’t think ginosi apartels should be a freakin open hotel thing cause their honestly terrible. Nothing is ever fixed and they depend on their employees To be managers not the managers themselves. Idk tbh horrible company ran by terrible people who don’t obvi give a crap about the people staying in or working for them!!

If I could give a negative star I… If I could give a negative star I would! My room was absolutely disgusting! There were stains on the carpet the smell of weed or cigarettes I could barely sleep! The picture of the room was completely false advertisement it looked nothing like what my confirmation had shown. To top it all off I went to return the key and there was nobody at the building all doors were locked I waited 20 minutes with my Uber and almost missed my flight the customer care representative on the phone told me to leave the key ag the door which I followed her instructions I later got charged $200 for a key deposit!!! Complete scam!! I will never book with them and do not recommend them to my worst enemy.

Sorely Disappointed I recently stated at Ginosi Apartels (the weekend of July 21st) and the bang for the buck is HORRIBLE. When you first walk in you think everything is lovely but it is not until you get into your stay that you realize things are going to go south. The TV was just the tip of my unhappy iceberg. My stay at Ginosi Apartels was the most unpleasant experience for the value that I've ever had. The bed was so stiff that my neck, back, and shoulders hurt so bad. The sink drained slowly and was disgusting. The toilet ran every time you flushed it and didn't stop running all night long. The cable provider they contract out to only gives the customers 30 channels. 1-30...everything else is "unauthorized". We were right next to the gym so we could hear the people drop their weights at all hours of the night. Some employee of Ginosi Apartels came to our door the 2nd night we were there and questioned us about our reservation and if we were supposed to be in the apartment. That is unacceptably insulting. I'm so disappointed at having to spend such an exorbitant amount of money for what I got in return. They charge an unadvertised "cleaning fee" of $160.00. The customer service personnel are very nice and polite...UNTIL you have an issue. Once you have an issue, you can take it up with the manager who doesn't work weekends. The BEST thing about this place is the covered parking which is $30/night. And there is no other option but to park in the spot they have for you. That in itself has its pros and cons. Oh..and instead of leaving your keys in the unit like most places, you have to go back to the place you checked in at to return your keys.

Worst experience, bad ethics, do not book with this company! This company is not honest at all. I booked an appartment and had a really poor experience (see bellow). I posted a review and they will not publish it. Furthermore, you clearly see that the only google reviews are from the company itself. Here's the review I posted on their website: Next to the location, I have nothing positive to say about this company. 1. The checkin did not work. We were there before 6pm (which is still check-in time) but had to walk three blocks to get the key out of a key box. The code was not provided in advance so I had to call them. If you don't have a local cell phone that will be an expensive call! 2. We booked an appartment for three as I was travelling with two other friends. The appartment is listed for four people. But it only has one queen size bed. I slept on the couch. The sheets were not there and I had to look for them even if I paid the extra fee for the 4-people-appartment. There were also only 2 towels. 3. On booking.com it's listed as a cheap deal but there are lots of hidden costs. Everytime they charge you an extra of USD 120.- cleaning fees. In my point of view, it's a clear rip-off tactic they use and booking should ban them or not allow it. It's not listed transparently enough! 4. It was not very clean at all. Lots of crumbs on the couch and dust everywhere. The USD 120.- seem to be taken and just party invested in poor cleaning service.