Worst experience, bad ethics, do not book with this company! This company is not honest at all. I booked an appartment and had a really poor experience (see bellow). I posted a review and they will not publish it. Furthermore, you clearly see that the only google reviews are from the company itself. Here's the review I posted on their website: Next to the location, I have nothing positive to say about this company. 1. The checkin did not work. We were there before 6pm (which is still check-in time) but had to walk three blocks to get the key out of a key box. The code was not provided in advance so I had to call them. If you don't have a local cell phone that will be an expensive call! 2. We booked an appartment for three as I was travelling with two other friends. The appartment is listed for four people. But it only has one queen size bed. I slept on the couch. The sheets were not there and I had to look for them even if I paid the extra fee for the 4-people-appartment. There were also only 2 towels. 3. On booking.com it's listed as a cheap deal but there are lots of hidden costs. Everytime they charge you an extra of USD 120.- cleaning fees. In my point of view, it's a clear rip-off tactic they use and booking should ban them or not allow it. It's not listed transparently enough! 4. It was not very clean at all. Lots of crumbs on the couch and dust everywhere. The USD 120.- seem to be taken and just party invested in poor cleaning service.

How rude!! I travel to L.A. frequently, probably twice a month, and I've been looking for new options of places to stay. I found Ginosi Apartels on Hotel.com. and it looks terrific. I had a few questions so I called the number listed on your Hotel.com website. Here's how the conversation went: Me: Hi, can you tell me how close you are to the Palladium? Clerk: What?!?! Me: Can you tell me how close you are to the Palladium? (5 seconds of silence) Me: The theater on Sunset? (several more seconds of silence, I thought he was looking it up on line) Me: Hello? (several more seconds of silence) Clerk: Click. Wow! Really rude. I'm bummed because I thought this place might be one of my homes away from homes. But, if the reservations/front desk is so rude they cannot even carry on a simple conversation, I assume that the rest of the staff is also less than professional and pleasant.

Amazing experience We just loved this Place! Travelling With Our 3 youngest Girls, 10, 12 and 16 years old this was Perfect, clean, big Apartment With everything we needed during Our 10 days vacation. the gym and the pool was perfekt, Short way to Universal Studio and all the typical Things you wanne visit as tourist and a big shoppingcenter, Wax Museum, Theater etc 2 minutes away. We are coming back, that's for sure

Hi I honestly worked for this crappy Hi I honestly worked for this crappy company and to be honest worst employers out there they were trash treated their employees like crap. I was a manager pretty much and got paid minimum wage honestly one of this most trahiest companies they didn’t even pay the housekeepers the right amount I freaking hated working here honestly my worst job probably I’ve had a lot of freakin jobs I hated it and quite and while I worked there people told me I was amazing and the face of this doodoo company cause everyone else who works there is literally negative and crappy at their job. The management doesn’t pay right and doesn’t know how to run a freakin company. To my all honest opinion I don’t think ginosi apartels should be a freakin open hotel thing cause their honestly terrible. Nothing is ever fixed and they depend on their employees To be managers not the managers themselves. Idk tbh horrible company ran by terrible people who don’t obvi give a crap about the people staying in or working for them!!

Dodgy Charged me again for my stay 1 month after we had left!!! Still trying to get money back. They claim technical error and immediate reversal was processed... Nothing has been reversed on credit card, plus now additional overseas transaction added to credit card!! NOT HAPPY GINOSI!