Very bad handling of the covid… Very bad handling of the covid situation. They were still accepting guests while only essential travel was allowed. And no sympathy for people who couldn't even get into the country of their booking due to flight cancellations. Would never book again.

Horrible Experience. ***Checking-In*** When I got to the address that was given to me during booking the hotel/apartment (after driving 9hours), there was no clear explanation that I had to go down to check in at another office. If it weren't for the gentleman running the downstairs bar I would have been left in LA with no room at 12AM. So I finally figured out how to check-in through outside codes and getting buzzed in (there is no office that you can just walk into) after all this I get hit with major hidden FEES!!! ***Hidden Fees*** I booked the room through Hotels.com and not once was the hidden "cleaning fee" of $120. explained to me. Not until time of check in. That fee should be included in the booking reservation, meaning instead of advertising $130 a night it should be $250 a night so people know exactly what they are paying. Also, they charged me $20 a night for parking but when I got to the parking lot they were charging only $10 (overnight).... So my $320 reservation easily added up to $500 (two nights).... all the codes that were given to me to get in the building were wrong, I had to wait another 30mins to get in (myself by calling with instructions given to me over the phone as there is no one the site to help). ***Service*** Not to mention when it was time to check out (which clearly stated 11am) 10am house keeping was nocking at my door. Of course like any other hotel I said not ready, no big deal I thought.... Until the manager and house keeper showed up at 10:55 and stood out side the door hovering, making sure that my family and I were out by exactly 11:am as if we did something wrong. I asked if I could please have an additional 10-15mins to gather my stuff and I was told NO! With that being said the manager and housekeeper didn't even know any of the codes to get into room. So I had to help them get into the room they just kicked me out of! *Location- Great. *Rooms- Beautiful. *Checking in- Horrible and Confusing *Customer Service- The worst I've ever experienced. *Company/Price- Will trick you into thinking your getting a good deal but will charge you hidden fees anyway they can!

Do NOT book Ginosi If I could give zero stars I would. I reserved 3 nights at one location. I was not informed upon check in that they had moved my building location. The new building did not have the amenities I booked. The next morning I received an email saying they couldn’t accommodate my entire stay and had to relocate me again. The next building had even less amenities than the first location they put me. It wasn’t even the room type I booked. Both nights we didn’t sleep because of the noise. It was so bad. Not to mention how hard the beds are. We left and don’t stay the third night. They refunded about half of the amount of the third night. Overall I will never ever book with this place ever again. I highly advise everyone else not to also. It was the very worst experience I’ve ever encountered traveling. I was traveling with my 18 month old and had to unpack and repack everything every night when all I wanted to do was stay in one location and enjoy swimming with my boy. That never once happened. And all they give me is a the run around that all they can offer is a partial refund for the inconvenience they cause.

If I could give a negative star I… If I could give a negative star I would! My room was absolutely disgusting! There were stains on the carpet the smell of weed or cigarettes I could barely sleep! The picture of the room was completely false advertisement it looked nothing like what my confirmation had shown. To top it all off I went to return the key and there was nobody at the building all doors were locked I waited 20 minutes with my Uber and almost missed my flight the customer care representative on the phone told me to leave the key ag the door which I followed her instructions I later got charged $200 for a key deposit!!! Complete scam!! I will never book with them and do not recommend them to my worst enemy.

How rude!! I travel to L.A. frequently, probably twice a month, and I've been looking for new options of places to stay. I found Ginosi Apartels on Hotel.com. and it looks terrific. I had a few questions so I called the number listed on your Hotel.com website. Here's how the conversation went: Me: Hi, can you tell me how close you are to the Palladium? Clerk: What?!?! Me: Can you tell me how close you are to the Palladium? (5 seconds of silence) Me: The theater on Sunset? (several more seconds of silence, I thought he was looking it up on line) Me: Hello? (several more seconds of silence) Clerk: Click. Wow! Really rude. I'm bummed because I thought this place might be one of my homes away from homes. But, if the reservations/front desk is so rude they cannot even carry on a simple conversation, I assume that the rest of the staff is also less than professional and pleasant.