“BLOOD FROM 2 DAY OLD CRIME SCENE OUTSIDE DOOR AND THEY REFUSED TO MOVE ME” I stayed in the Hollywood Apartel from December 11th to December 14th. Upon check in, I was told a crime scene investigation would be taking place outside of my apartment door because of an incident two days prior. I asked if it was a murder and they refused to give me information. I was told there was blood on the floor outside the apartment and police still at the scene. I insisted to be moved to another unit and was told that would not be possible. When I attempted to reach reservations, the line was disconnected twice from Dmitri(?) hanging up and Nazan refusing to speak to me. After 40 minutes, I was only offered another apartment after a "last minute cancellation." I asked every team member I spoke with if they would live in this unit and they all said no. I am disappointed in the lack of concern for your guests comfort. Being that the incident happened two days ago, I should have been communicated well in advance so I could make plans accordingly.

Seattle Nirvana Apartments AKA Seattle Dawn AKA The Post Apartments, Unit 1006 Read the one star as zero stars. The one star is a Trustpilot system limitation and is undeserved. One star gives far too much credit to Booking.com and Ginosi Apartels. On the morning of November 5, 2016, after having left a detailed complaint on the counter prior to our early departure during my birthday celebration weekend from the Ginosi unit at The Post (888 Western Avenue, Unit 1006, Seattle), and after having made at least four telephone calls to Ginosi Customer Service since the evening of our arrival (the night before) requesting to speak with management about the poor condition of the unit, an enormous amount of my time and energy has been lost in buck-passing telephone calls and emails to Booking.com and Ginosi, their client based in Armenia. The written complaint reads, verbatim - "Ginosi Apartel, (1) Glass coffee table is a 3-legged booby trap. (2) Insufficient towels and rags for the number of reserved guests (3) Stink body odor on all blankets/sheets (I washed them. $15 per hour x 3 hours = $45, please.) (4) Filthy door and handles in bathroom. (5) 1-ply toilet paper (6) Wobbly glass dining table (7) Cheap unpadded rug curled on edges (next to cheap, broken glass furniture) (8) Light switches not connected to lamps (9) No instruction for heat/air (10) No DVD player Reviews will reflect my notes, plus a little more. Refund will be required for this incredible let down on my birthday weekend. We initially reserved a two-night stay but can't suffer this abuse another night, and definitely not our dime. Disgusting, cheap, filthy broken down, mismatched, outdated, booby-trapped experience. Thanks for a memorable birthday!" In follow up email to Booking.com, equally to blame in my complaint due to the hands-off approach they've taken, photo attachments show the broken leg (of a glass coffee table), detached hardware (possibly from the table) found near the table; the unpadded rug rolled at the edges, positioned beneath the three-legged glass coffee table; and filthy conditions and rough wear in the unit. Also attached were photos of fire alarms in open position, showing vacant battery cavities, an obvious violation of a variety of city, fire, and public safety codes. (We found the door of the unit standing ajar on our arrival, so I was prompted to take photos to document the overall condition of the unit.) Each of my communications have been a demand for a complete and total refund of fees and taxes associated with the 1-night stay at the Ginosi unit, with a promise to escalate the matter if left unresolved. Ginosi and Booking.com have relayed Ginosi's offer of partial refund of approximately $80, 30% of the cost of our 1-night stay. Ginosi's offer misses the point, on purpose. Now, nearly a month has passed since our unfortunate stay in the Ginosi unit, so with sheer principle as my motivator, this complaint will be raised to a number of city government officials, enforcement offices, and consumer protection agencies. UPDATE November 30, 3016: A nameless Ginosi employee responded to my review. Keeping to tradition, the response is absent of customer service, pride in business reputation, and accountability, and focuses entirely on that poor little old 30% offer. This is no longer about the money, as I said. It hasn't been about money for a long time. It's about a cheap, shameful operation admitting (to those agencies and authorities that I mentioned above) that it is a cheap, shameful operation. That's going to be better than a 100% refund. Oh, and definitely no need for further responses here, Nameless Ginosi Robot. Save your energy. You're going to need it.

The most incredibly awful company I've ever dealt with I had a confirmed reservation email which said the instructions to get the keys would be sent within 5 days before the reservation. Reservation was for next day, so I called their office which is in eastern Europe, ignore the local US number on their website, it's misleading. My reservation was again confirmed, I was told I'd get the instructions on how to get the keys for the place later that day. Just before midnight, I received a cancellation email saying the reservation has been cancelled! Called them up this morning and they tell me my payment was declined, and all apartments are now booked! My credit card is fine, my credit card company didn't contact me to let me know there was an attempted charge on my account which they blocked which would be the only explanation given they process payments in eastern Europe. Seems like they had no availability for this 'Confirmed Reservation' and decided to cancel for a make believe payment processing issue. Any self respecting company would contact the customer before cancelling if there was a payment processing issue. Please, please stay as far away from this company as you can, literally the worst, most misleading scam artists I've ever had the displeasure of dealing with. Will be monitoring my credit card activity closely as I see some unauthorized charges in my future after giving these people my details... Avoid like the plague.

Worst stay of my life Walked into my room and found a man and woman who just had sex on my bed I payed for. Apparently they were all booked that night so I couldn't switch to a new room. I shared the futon with another 30 year old man.The next day they had some available so when I went to go switch rooms, the guy I saw in my room the night before turned out to be an employee. It took almost two weeks to get anything done about it. They offered me 80$ gift card to (external reference), and 10% off my next stay. Of course I will never stay again and I hope nobody else does either. I'm disgusted in so many ways. DO NOT STAY AT A GINOSI APARTMENT!

Horrible Experience. ***Checking-In*** When I got to the address that was given to me during booking the hotel/apartment (after driving 9hours), there was no clear explanation that I had to go down to check in at another office. If it weren't for the gentleman running the downstairs bar I would have been left in LA with no room at 12AM. So I finally figured out how to check-in through outside codes and getting buzzed in (there is no office that you can just walk into) after all this I get hit with major hidden FEES!!! ***Hidden Fees*** I booked the room through Hotels.com and not once was the hidden "cleaning fee" of $120. explained to me. Not until time of check in. That fee should be included in the booking reservation, meaning instead of advertising $130 a night it should be $250 a night so people know exactly what they are paying. Also, they charged me $20 a night for parking but when I got to the parking lot they were charging only $10 (overnight).... So my $320 reservation easily added up to $500 (two nights).... all the codes that were given to me to get in the building were wrong, I had to wait another 30mins to get in (myself by calling with instructions given to me over the phone as there is no one the site to help). ***Service*** Not to mention when it was time to check out (which clearly stated 11am) 10am house keeping was nocking at my door. Of course like any other hotel I said not ready, no big deal I thought.... Until the manager and house keeper showed up at 10:55 and stood out side the door hovering, making sure that my family and I were out by exactly 11:am as if we did something wrong. I asked if I could please have an additional 10-15mins to gather my stuff and I was told NO! With that being said the manager and housekeeper didn't even know any of the codes to get into room. So I had to help them get into the room they just kicked me out of! *Location- Great. *Rooms- Beautiful. *Checking in- Horrible and Confusing *Customer Service- The worst I've ever experienced. *Company/Price- Will trick you into thinking your getting a good deal but will charge you hidden fees anyway they can!