Horrible Experience. ***Checking-In*** When I got to the address that was given to me during booking the hotel/apartment (after driving 9hours), there was no clear explanation that I had to go down to check in at another office. If it weren't for the gentleman running the downstairs bar I would have been left in LA with no room at 12AM. So I finally figured out how to check-in through outside codes and getting buzzed in (there is no office that you can just walk into) after all this I get hit with major hidden FEES!!! ***Hidden Fees*** I booked the room through Hotels.com and not once was the hidden "cleaning fee" of $120. explained to me. Not until time of check in. That fee should be included in the booking reservation, meaning instead of advertising $130 a night it should be $250 a night so people know exactly what they are paying. Also, they charged me $20 a night for parking but when I got to the parking lot they were charging only $10 (overnight).... So my $320 reservation easily added up to $500 (two nights).... all the codes that were given to me to get in the building were wrong, I had to wait another 30mins to get in (myself by calling with instructions given to me over the phone as there is no one the site to help). ***Service*** Not to mention when it was time to check out (which clearly stated 11am) 10am house keeping was nocking at my door. Of course like any other hotel I said not ready, no big deal I thought.... Until the manager and house keeper showed up at 10:55 and stood out side the door hovering, making sure that my family and I were out by exactly 11:am as if we did something wrong. I asked if I could please have an additional 10-15mins to gather my stuff and I was told NO! With that being said the manager and housekeeper didn't even know any of the codes to get into room. So I had to help them get into the room they just kicked me out of! *Location- Great. *Rooms- Beautiful. *Checking in- Horrible and Confusing *Customer Service- The worst I've ever experienced. *Company/Price- Will trick you into thinking your getting a good deal but will charge you hidden fees anyway they can!

Hi I honestly worked for this crappy Hi I honestly worked for this crappy company and to be honest worst employers out there they were trash treated their employees like crap. I was a manager pretty much and got paid minimum wage honestly one of this most trahiest companies they didn’t even pay the housekeepers the right amount I freaking hated working here honestly my worst job probably I’ve had a lot of freakin jobs I hated it and quite and while I worked there people told me I was amazing and the face of this doodoo company cause everyone else who works there is literally negative and crappy at their job. The management doesn’t pay right and doesn’t know how to run a freakin company. To my all honest opinion I don’t think ginosi apartels should be a freakin open hotel thing cause their honestly terrible. Nothing is ever fixed and they depend on their employees To be managers not the managers themselves. Idk tbh horrible company ran by terrible people who don’t obvi give a crap about the people staying in or working for them!!

Worst stay of my life Walked into my room and found a man and woman who just had sex on my bed I payed for. Apparently they were all booked that night so I couldn't switch to a new room. I shared the futon with another 30 year old man.The next day they had some available so when I went to go switch rooms, the guy I saw in my room the night before turned out to be an employee. It took almost two weeks to get anything done about it. They offered me 80$ gift card to (external reference), and 10% off my next stay. Of course I will never stay again and I hope nobody else does either. I'm disgusted in so many ways. DO NOT STAY AT A GINOSI APARTMENT!

Terrible experience I stayed at 1111 Wilshire, managed by Ginosi Apartments. My family experienced many issues on the property, including the following (taken from correspondence to the apartment manager): - Hidden Parking Costs - When I booked our stay here, I read that there was limited on-street parking and we had the option of getting a space for $30, but what I learned at your leasing office is that there was NO overnight parking, so obviously I had no choice but to purchase a space for two nights. Avoiding this cost went into the choice of your property versus another. - Lack of proper bedding - When we arrived, we did not have full bedding for the cot and the futon. I had to call your office twice, the first individual saying that they would get back to me (they did not), the second individual saying they could get what I needed but I had to come pick it up because they were the only one in the office. Completely unacceptable that I had to get in my car and drive to get the rest of our bedding. - Quality of larger bed - I have found the quality of the mattress to be less than acceptable. My wife and I can actually feel the springs. It did not make for a good night sleep. - Lack of kitchen amenities - While I realize that most of your guests may not touch the kitchen, I have found the number of glasses and the lack of dish washing liquid or a scrubber brush less than acceptable. - Locks on door - This may not be helped and may only amount to a suggestion, but in comparison to a hotel, to have one single solitary keyed deadbolt without an additional chain or additional bolt that only I have access to on the inside was unsettling and did not give me a sense of security for my family. -In general, we don't find the apartment to be ultra clean and we just discovered the lack of a bath mat. -When using the toaster, I noticed there was a small electrical short that was making a spark. I immediately turned it off. I suggest you get rid of it before someone gets hurt. - Last night, we discovered broken porcelain or glass behind a chair in the corner of the room. See the attached photo. There was also a small shard on the chair which I discovered first. - We are leaving all dirty dishes in the dishwasher, which we could not run given the lack of detergent. After writing this, I was offered a $60 discount to cover the parking fees, nothing more. I expressed that because of our experience I felt that we should have paid half as much as we did. I was then told that $60 off would be all they would offer. I never accepted. I would think twice before staying at any property operated by Ginosi Apartments.

Seattle Nirvana Apartments AKA Seattle Dawn AKA The Post Apartments, Unit 1006 Read the one star as zero stars. The one star is a Trustpilot system limitation and is undeserved. One star gives far too much credit to Booking.com and Ginosi Apartels. On the morning of November 5, 2016, after having left a detailed complaint on the counter prior to our early departure during my birthday celebration weekend from the Ginosi unit at The Post (888 Western Avenue, Unit 1006, Seattle), and after having made at least four telephone calls to Ginosi Customer Service since the evening of our arrival (the night before) requesting to speak with management about the poor condition of the unit, an enormous amount of my time and energy has been lost in buck-passing telephone calls and emails to Booking.com and Ginosi, their client based in Armenia. The written complaint reads, verbatim - "Ginosi Apartel, (1) Glass coffee table is a 3-legged booby trap. (2) Insufficient towels and rags for the number of reserved guests (3) Stink body odor on all blankets/sheets (I washed them. $15 per hour x 3 hours = $45, please.) (4) Filthy door and handles in bathroom. (5) 1-ply toilet paper (6) Wobbly glass dining table (7) Cheap unpadded rug curled on edges (next to cheap, broken glass furniture) (8) Light switches not connected to lamps (9) No instruction for heat/air (10) No DVD player Reviews will reflect my notes, plus a little more. Refund will be required for this incredible let down on my birthday weekend. We initially reserved a two-night stay but can't suffer this abuse another night, and definitely not our dime. Disgusting, cheap, filthy broken down, mismatched, outdated, booby-trapped experience. Thanks for a memorable birthday!" In follow up email to Booking.com, equally to blame in my complaint due to the hands-off approach they've taken, photo attachments show the broken leg (of a glass coffee table), detached hardware (possibly from the table) found near the table; the unpadded rug rolled at the edges, positioned beneath the three-legged glass coffee table; and filthy conditions and rough wear in the unit. Also attached were photos of fire alarms in open position, showing vacant battery cavities, an obvious violation of a variety of city, fire, and public safety codes. (We found the door of the unit standing ajar on our arrival, so I was prompted to take photos to document the overall condition of the unit.) Each of my communications have been a demand for a complete and total refund of fees and taxes associated with the 1-night stay at the Ginosi unit, with a promise to escalate the matter if left unresolved. Ginosi and Booking.com have relayed Ginosi's offer of partial refund of approximately $80, 30% of the cost of our 1-night stay. Ginosi's offer misses the point, on purpose. Now, nearly a month has passed since our unfortunate stay in the Ginosi unit, so with sheer principle as my motivator, this complaint will be raised to a number of city government officials, enforcement offices, and consumer protection agencies. UPDATE November 30, 3016: A nameless Ginosi employee responded to my review. Keeping to tradition, the response is absent of customer service, pride in business reputation, and accountability, and focuses entirely on that poor little old 30% offer. This is no longer about the money, as I said. It hasn't been about money for a long time. It's about a cheap, shameful operation admitting (to those agencies and authorities that I mentioned above) that it is a cheap, shameful operation. That's going to be better than a 100% refund. Oh, and definitely no need for further responses here, Nameless Ginosi Robot. Save your energy. You're going to need it.