“BLOOD FROM 2 DAY OLD CRIME SCENE OUTSIDE DOOR AND THEY REFUSED TO MOVE ME” I stayed in the Hollywood Apartel from December 11th to December 14th. Upon check in, I was told a crime scene investigation would be taking place outside of my apartment door because of an incident two days prior. I asked if it was a murder and they refused to give me information. I was told there was blood on the floor outside the apartment and police still at the scene. I insisted to be moved to another unit and was told that would not be possible. When I attempted to reach reservations, the line was disconnected twice from Dmitri(?) hanging up and Nazan refusing to speak to me. After 40 minutes, I was only offered another apartment after a "last minute cancellation." I asked every team member I spoke with if they would live in this unit and they all said no. I am disappointed in the lack of concern for your guests comfort. Being that the incident happened two days ago, I should have been communicated well in advance so I could make plans accordingly.

If I could give a negative star I… If I could give a negative star I would! My room was absolutely disgusting! There were stains on the carpet the smell of weed or cigarettes I could barely sleep! The picture of the room was completely false advertisement it looked nothing like what my confirmation had shown. To top it all off I went to return the key and there was nobody at the building all doors were locked I waited 20 minutes with my Uber and almost missed my flight the customer care representative on the phone told me to leave the key ag the door which I followed her instructions I later got charged $200 for a key deposit!!! Complete scam!! I will never book with them and do not recommend them to my worst enemy.

Good value, nice building I stayed at the Ginosi Metropolitan Apartel. I was at first skeptical after reading all the bad reviews on here, but I am happy that I actually went for it. The building was clean, the location is very close to the walk of Fame stars and the view over Hollywood was just fantastic. There was no daily cleaning but that didn't bother me at all. It felt like it was my home and that is not a feeling one easily gets at hotels.

The most incredibly awful company I've ever dealt with I had a confirmed reservation email which said the instructions to get the keys would be sent within 5 days before the reservation. Reservation was for next day, so I called their office which is in eastern Europe, ignore the local US number on their website, it's misleading. My reservation was again confirmed, I was told I'd get the instructions on how to get the keys for the place later that day. Just before midnight, I received a cancellation email saying the reservation has been cancelled! Called them up this morning and they tell me my payment was declined, and all apartments are now booked! My credit card is fine, my credit card company didn't contact me to let me know there was an attempted charge on my account which they blocked which would be the only explanation given they process payments in eastern Europe. Seems like they had no availability for this 'Confirmed Reservation' and decided to cancel for a make believe payment processing issue. Any self respecting company would contact the customer before cancelling if there was a payment processing issue. Please, please stay as far away from this company as you can, literally the worst, most misleading scam artists I've ever had the displeasure of dealing with. Will be monitoring my credit card activity closely as I see some unauthorized charges in my future after giving these people my details... Avoid like the plague.

Do NOT book Ginosi If I could give zero stars I would. I reserved 3 nights at one location. I was not informed upon check in that they had moved my building location. The new building did not have the amenities I booked. The next morning I received an email saying they couldn’t accommodate my entire stay and had to relocate me again. The next building had even less amenities than the first location they put me. It wasn’t even the room type I booked. Both nights we didn’t sleep because of the noise. It was so bad. Not to mention how hard the beds are. We left and don’t stay the third night. They refunded about half of the amount of the third night. Overall I will never ever book with this place ever again. I highly advise everyone else not to also. It was the very worst experience I’ve ever encountered traveling. I was traveling with my 18 month old and had to unpack and repack everything every night when all I wanted to do was stay in one location and enjoy swimming with my boy. That never once happened. And all they give me is a the run around that all they can offer is a partial refund for the inconvenience they cause.