If I could give a negative star I… If I could give a negative star I would! My room was absolutely disgusting! There were stains on the carpet the smell of weed or cigarettes I could barely sleep! The picture of the room was completely false advertisement it looked nothing like what my confirmation had shown. To top it all off I went to return the key and there was nobody at the building all doors were locked I waited 20 minutes with my Uber and almost missed my flight the customer care representative on the phone told me to leave the key ag the door which I followed her instructions I later got charged $200 for a key deposit!!! Complete scam!! I will never book with them and do not recommend them to my worst enemy.

Good value, nice building I stayed at the Ginosi Metropolitan Apartel. I was at first skeptical after reading all the bad reviews on here, but I am happy that I actually went for it. The building was clean, the location is very close to the walk of Fame stars and the view over Hollywood was just fantastic. There was no daily cleaning but that didn't bother me at all. It felt like it was my home and that is not a feeling one easily gets at hotels.

Sorely Disappointed I recently stated at Ginosi Apartels (the weekend of July 21st) and the bang for the buck is HORRIBLE. When you first walk in you think everything is lovely but it is not until you get into your stay that you realize things are going to go south. The TV was just the tip of my unhappy iceberg. My stay at Ginosi Apartels was the most unpleasant experience for the value that I've ever had. The bed was so stiff that my neck, back, and shoulders hurt so bad. The sink drained slowly and was disgusting. The toilet ran every time you flushed it and didn't stop running all night long. The cable provider they contract out to only gives the customers 30 channels. 1-30...everything else is "unauthorized". We were right next to the gym so we could hear the people drop their weights at all hours of the night. Some employee of Ginosi Apartels came to our door the 2nd night we were there and questioned us about our reservation and if we were supposed to be in the apartment. That is unacceptably insulting. I'm so disappointed at having to spend such an exorbitant amount of money for what I got in return. They charge an unadvertised "cleaning fee" of $160.00. The customer service personnel are very nice and polite...UNTIL you have an issue. Once you have an issue, you can take it up with the manager who doesn't work weekends. The BEST thing about this place is the covered parking which is $30/night. And there is no other option but to park in the spot they have for you. That in itself has its pros and cons. Oh..and instead of leaving your keys in the unit like most places, you have to go back to the place you checked in at to return your keys.

Seattle Nirvana Apartments AKA Seattle Dawn AKA The Post Apartments, Unit 1006 Read the one star as zero stars. The one star is a Trustpilot system limitation and is undeserved. One star gives far too much credit to Booking.com and Ginosi Apartels. On the morning of November 5, 2016, after having left a detailed complaint on the counter prior to our early departure during my birthday celebration weekend from the Ginosi unit at The Post (888 Western Avenue, Unit 1006, Seattle), and after having made at least four telephone calls to Ginosi Customer Service since the evening of our arrival (the night before) requesting to speak with management about the poor condition of the unit, an enormous amount of my time and energy has been lost in buck-passing telephone calls and emails to Booking.com and Ginosi, their client based in Armenia. The written complaint reads, verbatim - "Ginosi Apartel, (1) Glass coffee table is a 3-legged booby trap. (2) Insufficient towels and rags for the number of reserved guests (3) Stink body odor on all blankets/sheets (I washed them. $15 per hour x 3 hours = $45, please.) (4) Filthy door and handles in bathroom. (5) 1-ply toilet paper (6) Wobbly glass dining table (7) Cheap unpadded rug curled on edges (next to cheap, broken glass furniture) (8) Light switches not connected to lamps (9) No instruction for heat/air (10) No DVD player Reviews will reflect my notes, plus a little more. Refund will be required for this incredible let down on my birthday weekend. We initially reserved a two-night stay but can't suffer this abuse another night, and definitely not our dime. Disgusting, cheap, filthy broken down, mismatched, outdated, booby-trapped experience. Thanks for a memorable birthday!" In follow up email to Booking.com, equally to blame in my complaint due to the hands-off approach they've taken, photo attachments show the broken leg (of a glass coffee table), detached hardware (possibly from the table) found near the table; the unpadded rug rolled at the edges, positioned beneath the three-legged glass coffee table; and filthy conditions and rough wear in the unit. Also attached were photos of fire alarms in open position, showing vacant battery cavities, an obvious violation of a variety of city, fire, and public safety codes. (We found the door of the unit standing ajar on our arrival, so I was prompted to take photos to document the overall condition of the unit.) Each of my communications have been a demand for a complete and total refund of fees and taxes associated with the 1-night stay at the Ginosi unit, with a promise to escalate the matter if left unresolved. Ginosi and Booking.com have relayed Ginosi's offer of partial refund of approximately $80, 30% of the cost of our 1-night stay. Ginosi's offer misses the point, on purpose. Now, nearly a month has passed since our unfortunate stay in the Ginosi unit, so with sheer principle as my motivator, this complaint will be raised to a number of city government officials, enforcement offices, and consumer protection agencies. UPDATE November 30, 3016: A nameless Ginosi employee responded to my review. Keeping to tradition, the response is absent of customer service, pride in business reputation, and accountability, and focuses entirely on that poor little old 30% offer. This is no longer about the money, as I said. It hasn't been about money for a long time. It's about a cheap, shameful operation admitting (to those agencies and authorities that I mentioned above) that it is a cheap, shameful operation. That's going to be better than a 100% refund. Oh, and definitely no need for further responses here, Nameless Ginosi Robot. Save your energy. You're going to need it.

Poor / terrible LA Apartment I recently stayed in a Ginosi apartment at 6533 Hollywood Boulevard in Los Angeles. We stayed in apartment 111 from 1st - 4th August. I have a number of issues that I would like to bring to your attention and feel you need to know about: 1. The apartment was spacious and airy however it had a terrible smell to it which resulted in us not wearing many of our clothes at our next destinations due to the smell that had got on the clothes from hanging in the wardrobe. It was stale and horrible! 2. The downstairs bar / night club having extremely loud music playing until the early hours of the morning resulted in us getting no sleep until it had closed. On one evening, the rooms and walls shook with the bounce of the music. This was completely unacceptable and not what you expect from a place you are paying to stay. 3. The cleanliness of the apartment lacked a lot to be desired especially when we were charged $120 cleaning fee. The floors were filthy and the bathroom had long hairs in the bath, shower and toilet from previous usage. The rim around the shower tiles was also clogged with dust as if it hadn't been cleaned for months. I feel this fee should be refunded at least as it wasn't clean. 4. Emails to the company to ask questions weren't replied to and still haven't been. 20.08.2016 2ND- REVIEW POST! MU REPLY TO THE GINOSI REPLY TO MY REVIEW: AFTER SIX DAYS FROM THE GINOSI RESPONSE I HAVE HEARD NOTHING FROM THE RESERVATIONS TEAM REGARDING MY PARTIAL REFUND. I HAVE SENT NUMEROUS EMAILS AND AM BEING RUDELY IGNORED! I CAN ONLY THINK THE INITIAL KIND RESPONSE SYMPATHISING WITH NY ISSUES AND OFFERING A PARTIAL REFUND WAS JUST LIP SERVICE TO FOOL PEOPLE READING THIS REVIEW PAGE INTO USING THIS COMPANY. IT SEEMS THAT THIS SO CALLED COMPANY IS SHAMBOLIC AND CLEARLY DOESNT CARE ANOUT ITS CUSTOMERS AND MAKES FALSE PROMISES AND RUDELY IGNORES THEM. WE WERE HAPPY TO ACCEPT A PARTIAL REFUND BUT HAVE HEARD NOTHING. I EXPECT A PROMPT RESPONSE OR I WILL HE TAKING THIS MATTER FURTHER!