Travelocity Travel Insurance/Global Luxury Suites FAIL We had a week long stay booked at the Global Luxury Suites in Boston,MA thru Travelocity with insurance.We had to cancel because my Brother in Law suffered a brain hemmorage/Stroke which eventually caused his death.Travel Insurance won't pay, Global Luxury Suites won't recognize our cancellation thru Travelocity.If that wasn't enough, my husbands credit card is now being used fraudulently likely because Global Luxury suites requires a COLOR copy of your credit card when you book. We have booked with Travelocity in the past without issue but this time the ball has been dropped and we have been left hanging in very desperate and tragic situation.

Never book with these bozos. Travelocity is what is called a third party seller. If you book an airline ticket, a cruise, hotel, etc., and you have a problem, you are unable to deal with the actual company they represent. My flight was changed by more than 7 hours, Travelocity wouldn't rebook me on another flight, something they're required to do or issue a refund. The airline told me that since I bought from Travelocity, they had to handle the refund request or rebooking. Travelocity did neither. AMEX stepped in when I contested the charge and it was charged back to Travelocity. According to the airline, this is par for the course with all third party sellers with the exception of brick and mortar travel agencies.

False advertising on pricing! Travelocity has been nothing but a nightmare in the last few months! Every time you try to book anything with the price that is offered to you, it gets bumped up right before making the reservation! I have tried multiple times, different days, and times and they manage to increase your travel itinerary every time! Shame on you Travelocity! I will book another way……

Run away from them Run away from them. They care only about the money. If anything happens, it's your problems....I book with them for a round trip with air transat and porter. Plane was canceled with no information, no voucher, no hotel. I wasn't able to get a refund. They said it's not our fault, it's air transat. Then air transat said it's not us,it's porter. Then porter said it's not us,it's air transat. And travelocity said the same, it's not us it's them, but we are going to give a refund....it's B.S ,no refund, no help, nothing. My husband had to drive 14 h total( 7 for go and 7 for coming home) for picking me at the airport. I wasn't the only one passenger left SO, RUN AWAY FROM TRAVELOCITY, AIR TRANSAT AND PORTER. Don't get screwed by them. At the end, you don't save anything by booking with them.

Botched my reservation in multiple ways… Botched my reservation in multiple ways and acted with complete incompetence when making the corrections.