Do Not Book with Travelocity We booked a package via Travelocity. The package included a roundtrip flight as well as a hotel. Unfortunately, the hotel was not reachable given the late arrival of our flight and the impossibility of reaching the last ferry on time in order to reach our hotel. I emailed and called the hotel to inquire about the transfer. The hotel never replied to my email but the hotel representative I spoke to on the phone confirmed that we would not be able to reach the ferry in time to check into our hotel. I spent 8 hours messaging with and calling Travelocity in an effort to cancel the hotel and book a hotel that would actually be reachable once we landed. After a full day of back and forth conversation, Travelocity stopped replying to my text messages. Once I called, the Travelocity representative called the hotel and promised that I would receive a waiver/refund due to the "invalid transfer." She also told me to go ahead and book a new hotel which I did. The day of travel I received a message from Travelocity saying that they were unable to process my refund despite having promised it and despite my having booked a new hotel under their advisement.

Botched my reservation in multiple ways… Botched my reservation in multiple ways and acted with complete incompetence when making the corrections.

Never book with these bozos. Travelocity is what is called a third party seller. If you book an airline ticket, a cruise, hotel, etc., and you have a problem, you are unable to deal with the actual company they represent. My flight was changed by more than 7 hours, Travelocity wouldn't rebook me on another flight, something they're required to do or issue a refund. The airline told me that since I bought from Travelocity, they had to handle the refund request or rebooking. Travelocity did neither. AMEX stepped in when I contested the charge and it was charged back to Travelocity. According to the airline, this is par for the course with all third party sellers with the exception of brick and mortar travel agencies.

False advertising on pricing! Travelocity has been nothing but a nightmare in the last few months! Every time you try to book anything with the price that is offered to you, it gets bumped up right before making the reservation! I have tried multiple times, different days, and times and they manage to increase your travel itinerary every time! Shame on you Travelocity! I will book another way……

Travelocity Travel Insurance/Global Luxury Suites FAIL We had a week long stay booked at the Global Luxury Suites in Boston,MA thru Travelocity with insurance.We had to cancel because my Brother in Law suffered a brain hemmorage/Stroke which eventually caused his death.Travel Insurance won't pay, Global Luxury Suites won't recognize our cancellation thru Travelocity.If that wasn't enough, my husbands credit card is now being used fraudulently likely because Global Luxury suites requires a COLOR copy of your credit card when you book. We have booked with Travelocity in the past without issue but this time the ball has been dropped and we have been left hanging in very desperate and tragic situation.