I'll never fly Turkish Airlines again I'll never fly Turkish Airlines again. I'm giving them two stars because some of their airport staff and flight crew are lovely and competent. Following are some of my reasons: -For the 14 hours before my flight, their customer support was unresponsive. I finally got through, and the representative assured me that my flight had _not_ been cancelled. At the airport, it turned out that the flight _had_ been cancelled. A Turkish Air employee had the nerve to then say I should have provided a phone number in order for them to notify me. I HAD provided a phone number and received no calls or texts from Turkish Air. -Due to the consequences of the cancelled flight, a Turkish Air employee advised me to submit my receipts in order to get reimbursed. I followed their procedures obediently and never received my money back. Responses took weeks, and employees were barely literate in English. After several months of resubmitting my request, I gave up. One possible explanation was that the receipts didn't include some of the impossible details Turkish Air required them to include -- details that receipts don't typically include. I wouldn't know, however, because the representatives never explained why my requests were rejected. -On my flight, the pocket of the seat in front of me was stuffed full of trash. Classy.

This company seems to like lying to… This company seems to like lying to avoid accountability. It's shameful and the fact that few days ago they were saying one thing, and now to avoid refunds they're saying another

This is a big no This is a big no! We flew with them to Thailand. 10hr flight and space in seat like in ryanair. Today I have flight back. Yesterday I've made sure we seat at the window and aisle. Today I've checked in to discover I do not have those seats!!! I seat in the middle!!! Joke, joke. Never again. Emirates or Qatar are much better and they do same routes. For sure have more space too. Before booking imagine seating in ryanair for your long flight as that's exactly turkish airline.

Took money for seats but failed to book seats. Booked long haul.flight and selected seats. Full amount deducted from credit card. But email confirmation and booking details in app claim no seats booked and only basic fare paid. Now I will have to spend ages with their call centre helping Turkish airlines to domtheir job..checkmyour booking carefully. Ryanair can do this without a problem. Clearly Turkish couldn't be bother as long as they can take.your money. Disrespectful shamnles. Check your booking carefully.

My entires families baggage was lost… My entire family’s baggage was lost during a transfer and Turkish Airlines cheated on my compensation claim! We were left in Malaga with zero luggage and the weather conditions were terrible. Nobody contacted us to tell us when cases would arrive. We Called their customer service who told us to go and replace essential items and that there was no limit on compensation - just to be sensible. We did exactly that and then filled out arduous claim process/form. They then paid only 30% of claim stating I agreed to a lower figure. Nonsense. Disgraceful and unfair treatment by an airline who claim they are high quality. Absolutely terrible experience for whole family, I have not used airline since and travelled further and longer to use other airlines! I have written to CEO and no reply yet, which says everything!!! I will start legal process soon.