Zero stars! Don’t use or BUY points because they will screw you over! When I called to try to get a later connection due to another flight change in the Bahamas, they told me no later flights were available and because I bought/used points to buy 3 tickets I could not transfer them! So I wasted $850 to buy points and then had to purchase 3 one way tickets for $2800 with the only later flight available with… you guessed it… American Airlines because they are dishonest

I flew from Heathrow to JFK on 18/4)24… I flew from Heathrow to JFK on 18/4)24 and travelled in premium economy. The flight was fine but unfortunately the 2 female flight attendants were so rude. One( a blonde ladt kept calling the other one vick ( Vicky I presume) they were totally uninterested in any of mine and other passengers needs and didn't want us to ask for anything and if we did it was obvious we were being a nuisance. It was actually quite intimidating. I saw the blonde lady actually shake her head when another passenger asked for something. This was a holiday of a lifetime for me as I have terminal cancer and unfortunately these two women ruined the start of my trip.... SHAME

I COULDNT GO TO MY GRANDFATHERS FUNERAL American Airlines is awful, and I will never fly with your horrible company again. We boarded the plane at 8:15, for an 8:21 AM departure. My grandfather’s funeral is the same day, at 2 PM. we sat on the runway for 40 minutes before the pilot tells us the breaks on the plane are broken, and we all had to deplane. My flight was delayed until 2:20 PM. not only that, but every other flight to my destination was delayed at least 3 hours. None were leaving before 2, and I asked to switch flights at around 10 AM. Yes I got a refund, but I missed putting my grandfather to rest, and I will never forgive this company for that. And by the way, i was flying from LAX to SFO. Literally an hour flight. So AMERICAN AIRLINES I HOPE U GO BANKRUPT.

Only giving them one star and I’m… Only giving them one star and I’m unable to choose non. Basically I booked a holiday for me and my partner and his father in the mean time become terminal il with cancer. So my partner didn’t want to go. I asked for a name change which they woudnt do for me expecting me to pay for another flight. I’ve asked for a refund as both flights were not used and I’m getting passed round from pillar to post I’m absolutely raging! Horrendous customer service I will never use this company again be warned before you book money hungry ass wipes

AA1772 AA1772 - first class from MCO to Dallas, no greeting, no drinks offered while waiting depart which was already delayed by 1 hr and then we sat in the plane for over 30 min for repairs. wife asked for a coffee while we wait and hostess said “no we are waiting to take off”. which took another 15 min. never came back to offer anything to drink