American Airlines Fail My husband and I had reservations to fly business class American Airlines from CZM to PDX on March 9, 2024. The flight was delayed enough that they told me to get a new flight which I did, but business class wasn’t available on the new flight. But we took it because we had to get home. On March 11, 2024, I submitted a complaint requesting compensation for flight downgrades, business to economy, for my husband and myself for our flight. I received a refund on March 12 of $154.61 for my husband and $192 for myself. I would like to know why the compensation is so low. If business class and economy were only less than $200 difference, I think more people would be opting for business class. I also submitted a complaint for extra baggage entitlement. We had to pay for our luggage when we got downgraded from business. We paid a total of $140 not counting fees. I did not receive payment for that, but $75 in credit for each of us that has to be used in a year. Credit for an airline that I don’t want to fly with anymore, doesn’t do me any good. And lastly, one of our bags was very damaged from CZM to DFW. We didn't have time to find an American baggage claim person in DFW as we had to recheck our bags and rush to our gate. When we arrived in PDX it was late and there were no American employees in baggage claim. I took pictures in DFW as well as when we got home. I tried to submit a claim online, but I can’t do that unless I have an incident number. I would have gotten one if there had been an AA employee in baggage claim. I have called twice and each time I was told to submit my complaints online. So frustrating. I feel like American Airlines failed and I will do whatever I can to not fly with them.

Everything Everything. All of my flights were delayed. I purchased 1st class tickets to be sure I would board and exit quicker to have even more time to get to connections. Waste of time and money because of delays. Part of flight was an American Eagle after along delay-no amenities at all in 1st class. I am deleting my American Airlines app. I certainly will not be using it again.

Only giving them one star and I’m… Only giving them one star and I’m unable to choose non. Basically I booked a holiday for me and my partner and his father in the mean time become terminal il with cancer. So my partner didn’t want to go. I asked for a name change which they woudnt do for me expecting me to pay for another flight. I’ve asked for a refund as both flights were not used and I’m getting passed round from pillar to post I’m absolutely raging! Horrendous customer service I will never use this company again be warned before you book money hungry ass wipes

I officially will never fly with… I officially will never fly with american airlines. They are going down so fast. Customer service is down the drain.

I flew from Heathrow to JFK on 18/4)24… I flew from Heathrow to JFK on 18/4)24 and travelled in premium economy. The flight was fine but unfortunately the 2 female flight attendants were so rude. One( a blonde ladt kept calling the other one vick ( Vicky I presume) they were totally uninterested in any of mine and other passengers needs and didn't want us to ask for anything and if we did it was obvious we were being a nuisance. It was actually quite intimidating. I saw the blonde lady actually shake her head when another passenger asked for something. This was a holiday of a lifetime for me as I have terminal cancer and unfortunately these two women ruined the start of my trip.... SHAME