Absolutely the worst experience I've… Absolutely the worst experience I've ever had flying. They delayed our flight 3 hours, had a board and deboard twice. Made us miss our connecting flight. Then rescheduled us a day later! We then canceled our flight and decided we would just drive the 6 hours home from Philly. Our bags never came through the carrousel, so we went to customer bag support. The lady was super rude and told us we had to wait because our bags were in holding for our rescheduled flight. We had cancled it before we even took off on our previous flight! Then we waited for over 2 hours for our bags. Absolutely horrible experience with horrible customer service from American Airlines. Will NEVER use them again.

AA1772 AA1772 - first class from MCO to Dallas, no greeting, no drinks offered while waiting depart which was already delayed by 1 hr and then we sat in the plane for over 30 min for repairs. wife asked for a coffee while we wait and hostess said “no we are waiting to take off”. which took another 15 min. never came back to offer anything to drink

We had a flight to Rome Italy and our… We had a flight to Rome Italy and our flight was delayed and then cancelled till the next day slept on the floor on airport the denied any accommodation 25 hours later we flew to italy, coming back another nightmare we were cancelled again in Dallas and we were going home to Houston we decided to rent a car and drive home we didn’t use our tickets and have been trying to get credit for them but no luck. We will never fly thru American Airlines ever again customer service is the worst we waited 4 hours at customer service line for nothing

Absolutely a disaster flying with AA… Absolutely a disaster flying with AA offering no help with accommodation or food when internal flight from San Francisco to LA was late causing us to miss our connecting flight to UK. AA knew the connecting flight was going to be tight and yet no transport was arranged to take us to our connecting flight terminal knowing how big airport is. Our holiday to San Francisco is now ruined as a result of this. We will not use AA again!

6 hours flight turned into 10 hours! 6 hours flight turned into 10 hours! Minneapolis flight was 2:36pm but was delayed and ended up leaving 3:50pm. Pilot said don't worry, we will arrive at Phoenix by 5:03pm. We didn't land until 5:35pm! My connected flight leaves at 5:32pm so I had missed my flight! Next flight wasn't until 8:37pm and I ended up arriving Ontario after 10pm when I was supposed to be in Ontario at 6:49pm! I will never fly American Airlines again!