Never use this airline again Last year on 11.12.2023 I bought 2 tickets for my and my friend from a travelling website for the route Budapest-Cairo-Nartita with departure on 13.04 and return on the same route on 26.04 Narita-Cairo-Budapest, with EgyptAir. The payment was confirmed, the tickets were confirmed and I received the confirmations from the Amadeus system. I flew to NRT without any problems, but at return on 24.04 from Narita Airport Japan, I had a BIG surprise. Even though I paid for the 2 tickets, at the return check-in desk I was surprised to find out that my name no longer appears in the database and that it has been deleted/erased. Why it was erased and for what reason it was deleted, NRT Airport EgyptAir supervisors, were not able to tell me. They just said sorry, but my check-in is not possible for me and I can't board on the plane, and to contact the company from where I bought the ticket. I mention that my friend with whom I traveled and with whom I bought the tickets together was able to check in without problems. Why I couldn't, it is a mystery for me. I'm traveling for more than 30 years, but this never happened to me before. I contacted travelling website where I bought the ticket, but they told me that they can't do the rebooking so quickly and I need to contact the airline. I was in an emergency situation and I didn't received a solution to my problem. The ground employees from the check-in desk told me that the plane was full (which later turned out to be a lie because I counted at least 6 available seats close to the seat where I stayed), but a seat is available from a traveler who can no longer board and I can buy a return ticket. They did not apologize for the situation, they simply offered me to buy another ticket in value of 194750 Yen (roughly 1150 Euros/or 1230 USD), which I had to buy again, (even if I had already paid for the return ticket anyway, as I mentioned before). I had to be at the office on Monday morning, so I couldn't afford to waste my time in Tokyo. I felt cheated and robbed by this miserable airline company without any explanation. Basically I had to pay twice for the return trip, but the second time many times more. Practically, I had to make an emergency expense, being forced by circumstances during a flight travel, where my permission of flight was denied without any reason or explanation. In conclusion the airline refused to bring me to my destination, even if everything was paid and confirmed. I will never fly with this miserable airline again and I will make sure that none of my friends and acquaintances will. In addition to the fact that I was charged abusively, both return planes had been delayed.

Never again traveled with Egyptian Air four times last week 1-. When you give your luggage, there is no respect for the priority of the business class. 2-when you were riding on the bus to the plane, they put us on an old, non-air-conditioned bus in high heat, with more than seventy people with us. We thought we were on a bus in India. Thirdly, the business class cafeteria in Cairo does not fit this name. Dirty and the service is very bad

Hope to never again have to fly with them…a bunch of entitled people doing whatever they want to poeple’s goods… Below is my complaint to them just o get a brief idea of what happened. They didn’t answer for a very long time, sent a bunch of reminders and called them various times. Then they transferred the case to Egypt Air Budapest which answered even slower. They did a poor evaluation of the damage and decided to refund me 92€ in the local currency of Hungary (forints). They asked me to fill out the same document and have witnesses sign it 4 times. They changed the currency and made many mistakes. I only got the money a week ago, so after 4 and a half months. Hope to never again have to fly with them! They treat customers bad, destroy their suitcases and don’t care afterwards, pay a lousy amount of money to fix a super expensive suitcase… “Dear Egypt Air, Without making this complaint too long, I’d like to mention that: My luggage hasn’t arrived on the 30.11.2023 in Sharm and it was delayed. I only recovered it after almost 24h, so I spent the day in the same clothes, with no toothbrush, no hairbrush and so on. My luggage arrived destroyed. Somebody broke the lock. This is a new Samsonite suitcase (700€ in value) which is now destroyed (both because of the lock, but also because of the scratches). I demand urgent compensation and solutions for both cases. Please treat this case as an urgent matter as I’m often traveling and I need my suitcase in perfect condition.”

Stay away at ALL costs I give one star, because you can't give zero stars They make it impossible to get a human being, on purpose (saves them $$) and they don't respond to emails Thier "customer service " is a joke I am currently stuck in Egypt, their website won't let me download my tickets - wr are supposed to leave tomorrow and their "customer service hotline- is an answering machine message that says they are closed.... Stay away at all costs

Egyptian and not proud to call this… Egyptian and not proud to call this Company our national airline - their customer service is the worst u could ever receive .. Even when u ask for a supervisor - you receive the same bad service. Mohamed Qattan floor manager is not helpful and unprofessional. Shame on you!