Worst flight experience ever Worst flight experience ever Flight late, again, no visibility given what so ever, customers are considered as cattle Plane was not clean before departure, awefully dirty Lugages were lost during transfer Not enough time was planned for transfering through 2 egypt air lines... Objects in suitcase broken no response from support, no help and even less rembursment

It got one star as the aircraft arrived… It got one star as the aircraft arrived on time to London from Cairo. We purchased water/drinks in departure lounge, only to find another security check at the gate. Drinks were not allowed through. The aircraft was very warm and no drinks served until 3 hrs into flight (by then, I had already gone to the galley and got drinks for my wife and children, although many passengers didn’t manage it. Non existent Cabin crew until the food was served, at which point the crew member wasn’t watching where she was going and literally ‘crashed’ into a lady trying to get back into her seat. Some food was spilt in the aisle, which was much easier for the cabin crew to step over (many times) instead of clear it up. A passenger left a ‘hat bin’ open, (unfortunately there was no turbulence to bring his stuff down on top of his head), 4 cabin crew walked past at least twice and left it open. I dread to think what would have happened if there had been an emergency. The cabin remained hot for the flight, even though some passengers asked for it to be turned down and the cabin lights finally went off with 1hr to go, only to be turned on 30mins later for landing. I would never use EgyptAir unless I have no other options whatsoever…….

Egypt air cannot be trusted to operate the flights you purchased, total unreliable. Egypt air unexpectedly cancelled our Rome Cairo flight and then rebooked us on an earlier flight that we could not make. Trying to get a full refund for their change has been impossible. No one answers their reservation numbers and they don’t return messages left on their answering machines. Ultimately we had to cancel on line and we are now fighting to get our trip refunded for a change they made. Apparently they feel that once you’ve booked their airline, when they provide the flight is independent of what you thought you purchased.

Avoid this terrible airline I'm stuck in tokyo with no way of booking seats or check-in. because Egyptair decided to change my flights but not put it on my booking, and when you message them they tell you to email them 24hours before the flight to find out if you have a seat. I will never use this airline again.

Disgusting Customer Service Hanan is one of the rudest agents I have ever come into contact with. From the start of the phone call attitude was prevalent and I wasn’t able to properly ask any of my questions or concerns without her constantly saying “you should have said that from the start”. Completely inappropriate, disgusting, and unprofessional. I recorded the entire phone call and will be reporting her. I asked if she speaks Arabic and she said she does not, however, based on her accent and her name it is clear that she does speak Arabic.