Hope to never again have to fly with them…a bunch of entitled people doing whatever they want to poeple’s goods… Below is my complaint to them just o get a brief idea of what happened. They didn’t answer for a very long time, sent a bunch of reminders and called them various times. Then they transferred the case to Egypt Air Budapest which answered even slower. They did a poor evaluation of the damage and decided to refund me 92€ in the local currency of Hungary (forints). They asked me to fill out the same document and have witnesses sign it 4 times. They changed the currency and made many mistakes. I only got the money a week ago, so after 4 and a half months. Hope to never again have to fly with them! They treat customers bad, destroy their suitcases and don’t care afterwards, pay a lousy amount of money to fix a super expensive suitcase… “Dear Egypt Air, Without making this complaint too long, I’d like to mention that: My luggage hasn’t arrived on the 30.11.2023 in Sharm and it was delayed. I only recovered it after almost 24h, so I spent the day in the same clothes, with no toothbrush, no hairbrush and so on. My luggage arrived destroyed. Somebody broke the lock. This is a new Samsonite suitcase (700€ in value) which is now destroyed (both because of the lock, but also because of the scratches). I demand urgent compensation and solutions for both cases. Please treat this case as an urgent matter as I’m often traveling and I need my suitcase in perfect condition.”

Disgusting Customer Service Hanan is one of the rudest agents I have ever come into contact with. From the start of the phone call attitude was prevalent and I wasn’t able to properly ask any of my questions or concerns without her constantly saying “you should have said that from the start”. Completely inappropriate, disgusting, and unprofessional. I recorded the entire phone call and will be reporting her. I asked if she speaks Arabic and she said she does not, however, based on her accent and her name it is clear that she does speak Arabic.

Avoid this terrible airline I'm stuck in tokyo with no way of booking seats or check-in. because Egyptair decided to change my flights but not put it on my booking, and when you message them they tell you to email them 24hours before the flight to find out if you have a seat. I will never use this airline again.

Egyptian and not proud to call this… Egyptian and not proud to call this Company our national airline - their customer service is the worst u could ever receive .. Even when u ask for a supervisor - you receive the same bad service. Mohamed Qattan floor manager is not helpful and unprofessional. Shame on you!

If you land in cairo as a transit… If you land in cairo as a transit passenger then be prepared for rude obnoxious ground staff. Especially in security who talk to customers like peasants with contempt and in a condescending tone. No organisation its a complete shambles. They have 1 scanner and search customers causing them discomfort and also strip babies away from parents. Absolutely shocking kind of attitude and horrible nasty people. The flight itself was OK but the ground operations is pathetic .