Lee
GBAvoid this terrible airline I'm stuck in tokyo with no way of booking seats or check-in. because Egyptair decided to change my flights but not put it on my booking, and when you message them they tell you to email them 24hours before the flight to find out if you have a seat. I will never use this airline again.
Vladimir Aleksov
LBBait and switch Egyptair This airline is a scam. They practice bait and switch. I bought 2 tickets from Toronto canada to Beirut Lebanon. The reservation allows 2 checked in luggage for each person. At the check in counter they claimed that they changed their policy and only allowed one checked in luggage per passenger although the reservation clearly shows 2 luggage per passenger and they wouldn’t let us check in unless we pay $300 for the second luggage. We ended up paying $600 for the 2 additional luggage. This is clearly a highway robbery. The service was dismal and the staff was extremely rude and unprofessional! Stay away from this crooked airline at any cost.
Miko Rub
GBThieves Maybe the airlines are honest, but Egyptair duty-free at the airport in Hurghada is one big group of thieves. Don't pay with any visa debit card because you will be robbed
Lali
GBWaiting for a refund from Egyptair since October 2023. I and my daughter booked Egyptair to Abuja, Nigeria through Booking.com in July 2023 to travel in December 2023. But had to cancel both flights in October 2023. And Egyptair is yet to refund our money as they promised a full refund. Every time I called Booking.com we were told they haven't heard from Egyptair.
Customer
GBSharks! As they refuse to offer the promised refund I turned to my credt card company. What a bunch of sharks! They don't deserve 1-star, but we can't give them less. They finally agreed that we were entitled to a refund for being downgraded when an Economy-only aircraft was substituted for our scheduled aircraft with a Business Class cabin and gave me the e-mail address of the London office to claim it. The e-mail was ignored, the follow-up letter was ignored, the report to the laughably-named 'We Care' (they really, really don't, so this title is world-class hypocrisy) was ignored. Therefore I put in a Section 75 claim to my credit card company. They have now refunded the difference, 'unless Egyptair prove that I'm not entitled to it, or refund me themselves'. They can't do the first and seem determined not to do the second. But how are these dishonest bandits allowed to be members of Star Alliance, which consists of otherwise reputable airlines? Never again with Egyptair, never, never.