It got one star as the aircraft arrived… It got one star as the aircraft arrived on time to London from Cairo. We purchased water/drinks in departure lounge, only to find another security check at the gate. Drinks were not allowed through. The aircraft was very warm and no drinks served until 3 hrs into flight (by then, I had already gone to the galley and got drinks for my wife and children, although many passengers didn’t manage it. Non existent Cabin crew until the food was served, at which point the crew member wasn’t watching where she was going and literally ‘crashed’ into a lady trying to get back into her seat. Some food was spilt in the aisle, which was much easier for the cabin crew to step over (many times) instead of clear it up. A passenger left a ‘hat bin’ open, (unfortunately there was no turbulence to bring his stuff down on top of his head), 4 cabin crew walked past at least twice and left it open. I dread to think what would have happened if there had been an emergency. The cabin remained hot for the flight, even though some passengers asked for it to be turned down and the cabin lights finally went off with 1hr to go, only to be turned on 30mins later for landing. I would never use EgyptAir unless I have no other options whatsoever…….

Disgusting Customer Service Hanan is one of the rudest agents I have ever come into contact with. From the start of the phone call attitude was prevalent and I wasn’t able to properly ask any of my questions or concerns without her constantly saying “you should have said that from the start”. Completely inappropriate, disgusting, and unprofessional. I recorded the entire phone call and will be reporting her. I asked if she speaks Arabic and she said she does not, however, based on her accent and her name it is clear that she does speak Arabic.

Absolutely absurdly bad service Absolutely absurdly bad service. Bought tickets through their website, directly. Flights were moved and I was never informed. On my way to Tokyo, flight from Copenhagen to Cairo moved 1hr, and flight from Cairo to Tokyo cancelled. I was informed when I arrived at the airport. When checking for the way back, the flight from Tokyo to Cairo was moved 2 days forward, but the leg from Cairo to Copenhagen remained the same, which means I wouldn't make it. Are you kidding me? Trying to call their office on a Thursday, business day, 13:00, and no one picks up. 30min ringing already. Reservation number: OMDE72

Bait and switch Egyptair This airline is a scam. They practice bait and switch. I bought 2 tickets from Toronto canada to Beirut Lebanon. The reservation allows 2 checked in luggage for each person. At the check in counter they claimed that they changed their policy and only allowed one checked in luggage per passenger although the reservation clearly shows 2 luggage per passenger and they wouldn’t let us check in unless we pay $300 for the second luggage. We ended up paying $600 for the 2 additional luggage. This is clearly a highway robbery. The service was dismal and the staff was extremely rude and unprofessional! Stay away from this crooked airline at any cost.

Avoid this terrible airline I'm stuck in tokyo with no way of booking seats or check-in. because Egyptair decided to change my flights but not put it on my booking, and when you message them they tell you to email them 24hours before the flight to find out if you have a seat. I will never use this airline again.