Before corona i was pleased to travel… Before corona i was pleased to travel with Egyptair. But recently 2022-2023 a lot has changed. Rude personnel, even bluntly denying me a blanket for my 3year old saying there are none until another passenger Just opened a cabin closet for me full of pillows and blankets. Being pregnant at the time i recieved 0 empathy, help, nothing from the staff! Especially since i was travelling alone with a 3y old. When they arrived at out seat the chicken was finished, only fish could be served. My 3 y old was so hungry and sad... unbelievable. Almost inhumane service, terrible. And many adults in front of us eating chicken. Dont they serve children first?? I asked 3 different staff for water and recieved 0, nada, nothing! I started to loose my patience and the man start to discuss about you asked me? Seriously! You present your colleagues as well, take responsibility!

Egyptian and not proud to call this… Egyptian and not proud to call this Company our national airline - their customer service is the worst u could ever receive .. Even when u ask for a supervisor - you receive the same bad service. Mohamed Qattan floor manager is not helpful and unprofessional. Shame on you!

It got one star as the aircraft arrived… It got one star as the aircraft arrived on time to London from Cairo. We purchased water/drinks in departure lounge, only to find another security check at the gate. Drinks were not allowed through. The aircraft was very warm and no drinks served until 3 hrs into flight (by then, I had already gone to the galley and got drinks for my wife and children, although many passengers didn’t manage it. Non existent Cabin crew until the food was served, at which point the crew member wasn’t watching where she was going and literally ‘crashed’ into a lady trying to get back into her seat. Some food was spilt in the aisle, which was much easier for the cabin crew to step over (many times) instead of clear it up. A passenger left a ‘hat bin’ open, (unfortunately there was no turbulence to bring his stuff down on top of his head), 4 cabin crew walked past at least twice and left it open. I dread to think what would have happened if there had been an emergency. The cabin remained hot for the flight, even though some passengers asked for it to be turned down and the cabin lights finally went off with 1hr to go, only to be turned on 30mins later for landing. I would never use EgyptAir unless I have no other options whatsoever…….

Waiting for a refund from Egyptair since October 2023. I and my daughter booked Egyptair to Abuja, Nigeria through Booking.com in July 2023 to travel in December 2023. But had to cancel both flights in October 2023. And Egyptair is yet to refund our money as they promised a full refund. Every time I called Booking.com we were told they haven't heard from Egyptair.

Disgusting Customer Service Hanan is one of the rudest agents I have ever come into contact with. From the start of the phone call attitude was prevalent and I wasn’t able to properly ask any of my questions or concerns without her constantly saying “you should have said that from the start”. Completely inappropriate, disgusting, and unprofessional. I recorded the entire phone call and will be reporting her. I asked if she speaks Arabic and she said she does not, however, based on her accent and her name it is clear that she does speak Arabic.