DO NOT FLY WITH EGYPT AIR - they will screw you The absolute worst company I have ever dealt with. I booked my flight 4 months in advance. Then with 2 weeks remaining, they change my connecting flight to leave me stranded in Cairo for 2 days and missing the wedding I was attending. Their 24hr customer service line doesn't exist, and they don't offer a full refund because they "tax" you for cancelling (which for me was over 100 euro).

Worst flight experience ever Worst flight experience ever Flight late, again, no visibility given what so ever, customers are considered as cattle Plane was not clean before departure, awefully dirty Lugages were lost during transfer Not enough time was planned for transfering through 2 egypt air lines... Objects in suitcase broken no response from support, no help and even less rembursment

Avoid this terrible airline I'm stuck in tokyo with no way of booking seats or check-in. because Egyptair decided to change my flights but not put it on my booking, and when you message them they tell you to email them 24hours before the flight to find out if you have a seat. I will never use this airline again.

Disgusting Customer Service Hanan is one of the rudest agents I have ever come into contact with. From the start of the phone call attitude was prevalent and I wasn’t able to properly ask any of my questions or concerns without her constantly saying “you should have said that from the start”. Completely inappropriate, disgusting, and unprofessional. I recorded the entire phone call and will be reporting her. I asked if she speaks Arabic and she said she does not, however, based on her accent and her name it is clear that she does speak Arabic.

Never use this airline again Last year on 11.12.2023 I bought 2 tickets for my and my friend from a travelling website for the route Budapest-Cairo-Nartita with departure on 13.04 and return on the same route on 26.04 Narita-Cairo-Budapest, with EgyptAir. The payment was confirmed, the tickets were confirmed and I received the confirmations from the Amadeus system. I flew to NRT without any problems, but at return on 24.04 from Narita Airport Japan, I had a BIG surprise. Even though I paid for the 2 tickets, at the return check-in desk I was surprised to find out that my name no longer appears in the database and that it has been deleted/erased. Why it was erased and for what reason it was deleted, NRT Airport EgyptAir supervisors, were not able to tell me. They just said sorry, but my check-in is not possible for me and I can't board on the plane, and to contact the company from where I bought the ticket. I mention that my friend with whom I traveled and with whom I bought the tickets together was able to check in without problems. Why I couldn't, it is a mystery for me. I'm traveling for more than 30 years, but this never happened to me before. I contacted travelling website where I bought the ticket, but they told me that they can't do the rebooking so quickly and I need to contact the airline. I was in an emergency situation and I didn't received a solution to my problem. The ground employees from the check-in desk told me that the plane was full (which later turned out to be a lie because I counted at least 6 available seats close to the seat where I stayed), but a seat is available from a traveler who can no longer board and I can buy a return ticket. They did not apologize for the situation, they simply offered me to buy another ticket in value of 194750 Yen (roughly 1150 Euros/or 1230 USD), which I had to buy again, (even if I had already paid for the return ticket anyway, as I mentioned before). I had to be at the office on Monday morning, so I couldn't afford to waste my time in Tokyo. I felt cheated and robbed by this miserable airline company without any explanation. Basically I had to pay twice for the return trip, but the second time many times more. Practically, I had to make an emergency expense, being forced by circumstances during a flight travel, where my permission of flight was denied without any reason or explanation. In conclusion the airline refused to bring me to my destination, even if everything was paid and confirmed. I will never fly with this miserable airline again and I will make sure that none of my friends and acquaintances will. In addition to the fact that I was charged abusively, both return planes had been delayed.