Absolutely absurdly bad service Absolutely absurdly bad service. Bought tickets through their website, directly. Flights were moved and I was never informed. On my way to Tokyo, flight from Copenhagen to Cairo moved 1hr, and flight from Cairo to Tokyo cancelled. I was informed when I arrived at the airport. When checking for the way back, the flight from Tokyo to Cairo was moved 2 days forward, but the leg from Cairo to Copenhagen remained the same, which means I wouldn't make it. Are you kidding me? Trying to call their office on a Thursday, business day, 13:00, and no one picks up. 30min ringing already. Reservation number: OMDE72

Disgusting Customer Service Hanan is one of the rudest agents I have ever come into contact with. From the start of the phone call attitude was prevalent and I wasn’t able to properly ask any of my questions or concerns without her constantly saying “you should have said that from the start”. Completely inappropriate, disgusting, and unprofessional. I recorded the entire phone call and will be reporting her. I asked if she speaks Arabic and she said she does not, however, based on her accent and her name it is clear that she does speak Arabic.

Never again traveled with Egyptian Air four times last week 1-. When you give your luggage, there is no respect for the priority of the business class. 2-when you were riding on the bus to the plane, they put us on an old, non-air-conditioned bus in high heat, with more than seventy people with us. We thought we were on a bus in India. Thirdly, the business class cafeteria in Cairo does not fit this name. Dirty and the service is very bad

If you land in cairo as a transit… If you land in cairo as a transit passenger then be prepared for rude obnoxious ground staff. Especially in security who talk to customers like peasants with contempt and in a condescending tone. No organisation its a complete shambles. They have 1 scanner and search customers causing them discomfort and also strip babies away from parents. Absolutely shocking kind of attitude and horrible nasty people. The flight itself was OK but the ground operations is pathetic .

Worst flight experience ever Worst flight experience ever Flight late, again, no visibility given what so ever, customers are considered as cattle Plane was not clean before departure, awefully dirty Lugages were lost during transfer Not enough time was planned for transfering through 2 egypt air lines... Objects in suitcase broken no response from support, no help and even less rembursment