Sharks! As they refuse to offer the promised refund I turned to my credt card company. What a bunch of sharks! They don't deserve 1-star, but we can't give them less. They finally agreed that we were entitled to a refund for being downgraded when an Economy-only aircraft was substituted for our scheduled aircraft with a Business Class cabin and gave me the e-mail address of the London office to claim it. The e-mail was ignored, the follow-up letter was ignored, the report to the laughably-named 'We Care' (they really, really don't, so this title is world-class hypocrisy) was ignored. Therefore I put in a Section 75 claim to my credit card company. They have now refunded the difference, 'unless Egyptair prove that I'm not entitled to it, or refund me themselves'. They can't do the first and seem determined not to do the second. But how are these dishonest bandits allowed to be members of Star Alliance, which consists of otherwise reputable airlines? Never again with Egyptair, never, never.

If you land in cairo as a transit… If you land in cairo as a transit passenger then be prepared for rude obnoxious ground staff. Especially in security who talk to customers like peasants with contempt and in a condescending tone. No organisation its a complete shambles. They have 1 scanner and search customers causing them discomfort and also strip babies away from parents. Absolutely shocking kind of attitude and horrible nasty people. The flight itself was OK but the ground operations is pathetic .

Egypt air cannot be trusted to operate the flights you purchased, total unreliable. Egypt air unexpectedly cancelled our Rome Cairo flight and then rebooked us on an earlier flight that we could not make. Trying to get a full refund for their change has been impossible. No one answers their reservation numbers and they don’t return messages left on their answering machines. Ultimately we had to cancel on line and we are now fighting to get our trip refunded for a change they made. Apparently they feel that once you’ve booked their airline, when they provide the flight is independent of what you thought you purchased.

GB - JNB and return After reading the reviews, I was quite discouraged from using this airline despite knowing someone that had flown multiple times with no problems but booked for the rates anyway. Flights were on time, luggage arrived safely - we opted to wrap our luggage bags quite thoroughly to avoid any damage but all was well and we were happy with the overall experience. 1 short star for the meals, weren't the best but doable.

Worst flight experience ever Worst flight experience ever Flight late, again, no visibility given what so ever, customers are considered as cattle Plane was not clean before departure, awefully dirty Lugages were lost during transfer Not enough time was planned for transfering through 2 egypt air lines... Objects in suitcase broken no response from support, no help and even less rembursment