Egyptair

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1.25
Based on 20 Reviews

5

0.00%

4

5.00%

3

0.00%

2

10.00%

1

85.00%
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Saber Gamal
BE

Before corona i was pleased to travel… Before corona i was pleased to travel with Egyptair. But recently 2022-2023 a lot has changed. Rude personnel, even bluntly denying me a blanket for my 3year old saying there are none until another passenger Just opened a cabin closet for me full of pillows and blankets. Being pregnant at the time i recieved 0 empathy, help, nothing from the staff! Especially since i was travelling alone with a 3y old. When they arrived at out seat the chicken was finished, only fish could be served. My 3 y old was so hungry and sad... unbelievable. Almost inhumane service, terrible. And many adults in front of us eating chicken. Dont they serve children first?? I asked 3 different staff for water and recieved 0, nada, nothing! I started to loose my patience and the man start to discuss about you asked me? Seriously! You present your colleagues as well, take responsibility!

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Lee
GB

Avoid this terrible airline I'm stuck in tokyo with no way of booking seats or check-in. because Egyptair decided to change my flights but not put it on my booking, and when you message them they tell you to email them 24hours before the flight to find out if you have a seat. I will never use this airline again.

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Nourhane Hussein
EG

Egyptian and not proud to call this… Egyptian and not proud to call this Company our national airline - their customer service is the worst u could ever receive .. Even when u ask for a supervisor - you receive the same bad service. Mohamed Qattan floor manager is not helpful and unprofessional. Shame on you!

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Lali
GB

Waiting for a refund from Egyptair since October 2023. I and my daughter booked Egyptair to Abuja, Nigeria through Booking.com in July 2023 to travel in December 2023. But had to cancel both flights in October 2023. And Egyptair is yet to refund our money as they promised a full refund. Every time I called Booking.com we were told they haven't heard from Egyptair.

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pola naeem
AE

Worst airline ever rude people Worst airline ever rude people I am writing to express my extreme dissatisfaction and distress regarding a recent incident that occurred during my travel with EgyptAir. , and I had a flight from Madrid to Abu Dhabi with a layover in Egypt. During my transit in Egypt, an employee named Mohamed Hisham Samir subjected me and my pregnant wife to a highly distressing and unacceptable ordeal. Mr. Samir demanded money from me in exchange for allowing me to board my connecting flight. When I refused, he threatened to prevent me from boarding the flight altogether. Despite having passed through Madrid with no issues regarding my baggage if i have issue they could stop me in my residence country madrid so i could do something this is prove i didn’t exceed my wight , Mr. Samir insisted that I pay $130 before allowing me to proceed. He even went as far as to demand that I return to the check-in counter before passport control, which was impossible given the circumstances of my transit. Throughout this ordeal, Mr. Samir displayed a reprehensible attitude, shouting and behaving aggressively towards me and my pregnant wife, who was left in tears due to his appalling conduct. Despite my attempts to reason with him and explain the illogical nature of his demands, he remained obstinate and refused to cooperate. Eventually, a finance representative intervened moments before my flight departure, coercing me into making payment via card without providing a receipt. Furthermore, Mr. Samir demanded sensitive personal information, such as my card details, adding to the already distressing nature of the situation. This entire experience was not only traumatic but also potentially harmful to the health and well-being of my pregnant wife and unborn child. It is utterly unacceptable for EgyptAir employees to engage in such behavior, especially towards passengers who have done nothing to warrant such treatment.

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