Hope to never again have to fly with them…a bunch of entitled people doing whatever they want to poeple’s goods… Below is my complaint to them just o get a brief idea of what happened. They didn’t answer for a very long time, sent a bunch of reminders and called them various times. Then they transferred the case to Egypt Air Budapest which answered even slower. They did a poor evaluation of the damage and decided to refund me 92€ in the local currency of Hungary (forints). They asked me to fill out the same document and have witnesses sign it 4 times. They changed the currency and made many mistakes. I only got the money a week ago, so after 4 and a half months. Hope to never again have to fly with them! They treat customers bad, destroy their suitcases and don’t care afterwards, pay a lousy amount of money to fix a super expensive suitcase… “Dear Egypt Air, Without making this complaint too long, I’d like to mention that: My luggage hasn’t arrived on the 30.11.2023 in Sharm and it was delayed. I only recovered it after almost 24h, so I spent the day in the same clothes, with no toothbrush, no hairbrush and so on. My luggage arrived destroyed. Somebody broke the lock. This is a new Samsonite suitcase (700€ in value) which is now destroyed (both because of the lock, but also because of the scratches). I demand urgent compensation and solutions for both cases. Please treat this case as an urgent matter as I’m often traveling and I need my suitcase in perfect condition.”

Worst airline ever rude people Worst airline ever rude people I am writing to express my extreme dissatisfaction and distress regarding a recent incident that occurred during my travel with EgyptAir. , and I had a flight from Madrid to Abu Dhabi with a layover in Egypt. During my transit in Egypt, an employee named Mohamed Hisham Samir subjected me and my pregnant wife to a highly distressing and unacceptable ordeal. Mr. Samir demanded money from me in exchange for allowing me to board my connecting flight. When I refused, he threatened to prevent me from boarding the flight altogether. Despite having passed through Madrid with no issues regarding my baggage if i have issue they could stop me in my residence country madrid so i could do something this is prove i didn’t exceed my wight , Mr. Samir insisted that I pay $130 before allowing me to proceed. He even went as far as to demand that I return to the check-in counter before passport control, which was impossible given the circumstances of my transit. Throughout this ordeal, Mr. Samir displayed a reprehensible attitude, shouting and behaving aggressively towards me and my pregnant wife, who was left in tears due to his appalling conduct. Despite my attempts to reason with him and explain the illogical nature of his demands, he remained obstinate and refused to cooperate. Eventually, a finance representative intervened moments before my flight departure, coercing me into making payment via card without providing a receipt. Furthermore, Mr. Samir demanded sensitive personal information, such as my card details, adding to the already distressing nature of the situation. This entire experience was not only traumatic but also potentially harmful to the health and well-being of my pregnant wife and unborn child. It is utterly unacceptable for EgyptAir employees to engage in such behavior, especially towards passengers who have done nothing to warrant such treatment.

Stay away at ALL costs I give one star, because you can't give zero stars They make it impossible to get a human being, on purpose (saves them $$) and they don't respond to emails Thier "customer service " is a joke I am currently stuck in Egypt, their website won't let me download my tickets - wr are supposed to leave tomorrow and their "customer service hotline- is an answering machine message that says they are closed.... Stay away at all costs

Egyptian and not proud to call this… Egyptian and not proud to call this Company our national airline - their customer service is the worst u could ever receive .. Even when u ask for a supervisor - you receive the same bad service. Mohamed Qattan floor manager is not helpful and unprofessional. Shame on you!

GB - JNB and return After reading the reviews, I was quite discouraged from using this airline despite knowing someone that had flown multiple times with no problems but booked for the rates anyway. Flights were on time, luggage arrived safely - we opted to wrap our luggage bags quite thoroughly to avoid any damage but all was well and we were happy with the overall experience. 1 short star for the meals, weren't the best but doable.