Sharks! As they refuse to offer the promised refund I turned to my credt card company. What a bunch of sharks! They don't deserve 1-star, but we can't give them less. They finally agreed that we were entitled to a refund for being downgraded when an Economy-only aircraft was substituted for our scheduled aircraft with a Business Class cabin and gave me the e-mail address of the London office to claim it. The e-mail was ignored, the follow-up letter was ignored, the report to the laughably-named 'We Care' (they really, really don't, so this title is world-class hypocrisy) was ignored. Therefore I put in a Section 75 claim to my credit card company. They have now refunded the difference, 'unless Egyptair prove that I'm not entitled to it, or refund me themselves'. They can't do the first and seem determined not to do the second. But how are these dishonest bandits allowed to be members of Star Alliance, which consists of otherwise reputable airlines? Never again with Egyptair, never, never.

Never use this airline again Last year on 11.12.2023 I bought 2 tickets for my and my friend from a travelling website for the route Budapest-Cairo-Nartita with departure on 13.04 and return on the same route on 26.04 Narita-Cairo-Budapest, with EgyptAir. The payment was confirmed, the tickets were confirmed and I received the confirmations from the Amadeus system. I flew to NRT without any problems, but at return on 24.04 from Narita Airport Japan, I had a BIG surprise. Even though I paid for the 2 tickets, at the return check-in desk I was surprised to find out that my name no longer appears in the database and that it has been deleted/erased. Why it was erased and for what reason it was deleted, NRT Airport EgyptAir supervisors, were not able to tell me. They just said sorry, but my check-in is not possible for me and I can't board on the plane, and to contact the company from where I bought the ticket. I mention that my friend with whom I traveled and with whom I bought the tickets together was able to check in without problems. Why I couldn't, it is a mystery for me. I'm traveling for more than 30 years, but this never happened to me before. I contacted travelling website where I bought the ticket, but they told me that they can't do the rebooking so quickly and I need to contact the airline. I was in an emergency situation and I didn't received a solution to my problem. The ground employees from the check-in desk told me that the plane was full (which later turned out to be a lie because I counted at least 6 available seats close to the seat where I stayed), but a seat is available from a traveler who can no longer board and I can buy a return ticket. They did not apologize for the situation, they simply offered me to buy another ticket in value of 194750 Yen (roughly 1150 Euros/or 1230 USD), which I had to buy again, (even if I had already paid for the return ticket anyway, as I mentioned before). I had to be at the office on Monday morning, so I couldn't afford to waste my time in Tokyo. I felt cheated and robbed by this miserable airline company without any explanation. Basically I had to pay twice for the return trip, but the second time many times more. Practically, I had to make an emergency expense, being forced by circumstances during a flight travel, where my permission of flight was denied without any reason or explanation. In conclusion the airline refused to bring me to my destination, even if everything was paid and confirmed. I will never fly with this miserable airline again and I will make sure that none of my friends and acquaintances will. In addition to the fact that I was charged abusively, both return planes had been delayed.

DO NOT FLY WITH EGYPT AIR - they will screw you The absolute worst company I have ever dealt with. I booked my flight 4 months in advance. Then with 2 weeks remaining, they change my connecting flight to leave me stranded in Cairo for 2 days and missing the wedding I was attending. Their 24hr customer service line doesn't exist, and they don't offer a full refund because they "tax" you for cancelling (which for me was over 100 euro).

Waiting for a refund from Egyptair since October 2023. I and my daughter booked Egyptair to Abuja, Nigeria through Booking.com in July 2023 to travel in December 2023. But had to cancel both flights in October 2023. And Egyptair is yet to refund our money as they promised a full refund. Every time I called Booking.com we were told they haven't heard from Egyptair.

Bait and switch Egyptair This airline is a scam. They practice bait and switch. I bought 2 tickets from Toronto canada to Beirut Lebanon. The reservation allows 2 checked in luggage for each person. At the check in counter they claimed that they changed their policy and only allowed one checked in luggage per passenger although the reservation clearly shows 2 luggage per passenger and they wouldn’t let us check in unless we pay $300 for the second luggage. We ended up paying $600 for the 2 additional luggage. This is clearly a highway robbery. The service was dismal and the staff was extremely rude and unprofessional! Stay away from this crooked airline at any cost.