Egypt air cannot be trusted to operate the flights you purchased, total unreliable. Egypt air unexpectedly cancelled our Rome Cairo flight and then rebooked us on an earlier flight that we could not make. Trying to get a full refund for their change has been impossible. No one answers their reservation numbers and they don’t return messages left on their answering machines. Ultimately we had to cancel on line and we are now fighting to get our trip refunded for a change they made. Apparently they feel that once you’ve booked their airline, when they provide the flight is independent of what you thought you purchased.

Sharks! As they refuse to offer the promised refund I turned to my credt card company. What a bunch of sharks! They don't deserve 1-star, but we can't give them less. They finally agreed that we were entitled to a refund for being downgraded when an Economy-only aircraft was substituted for our scheduled aircraft with a Business Class cabin and gave me the e-mail address of the London office to claim it. The e-mail was ignored, the follow-up letter was ignored, the report to the laughably-named 'We Care' (they really, really don't, so this title is world-class hypocrisy) was ignored. Therefore I put in a Section 75 claim to my credit card company. They have now refunded the difference, 'unless Egyptair prove that I'm not entitled to it, or refund me themselves'. They can't do the first and seem determined not to do the second. But how are these dishonest bandits allowed to be members of Star Alliance, which consists of otherwise reputable airlines? Never again with Egyptair, never, never.

Never again traveled with Egyptian Air four times last week 1-. When you give your luggage, there is no respect for the priority of the business class. 2-when you were riding on the bus to the plane, they put us on an old, non-air-conditioned bus in high heat, with more than seventy people with us. We thought we were on a bus in India. Thirdly, the business class cafeteria in Cairo does not fit this name. Dirty and the service is very bad

Disgusting Customer Service Hanan is one of the rudest agents I have ever come into contact with. From the start of the phone call attitude was prevalent and I wasn’t able to properly ask any of my questions or concerns without her constantly saying “you should have said that from the start”. Completely inappropriate, disgusting, and unprofessional. I recorded the entire phone call and will be reporting her. I asked if she speaks Arabic and she said she does not, however, based on her accent and her name it is clear that she does speak Arabic.

GB - JNB and return After reading the reviews, I was quite discouraged from using this airline despite knowing someone that had flown multiple times with no problems but booked for the rates anyway. Flights were on time, luggage arrived safely - we opted to wrap our luggage bags quite thoroughly to avoid any damage but all was well and we were happy with the overall experience. 1 short star for the meals, weren't the best but doable.