Sharks! As they refuse to offer the promised refund I turned to my credt card company. What a bunch of sharks! They don't deserve 1-star, but we can't give them less. They finally agreed that we were entitled to a refund for being downgraded when an Economy-only aircraft was substituted for our scheduled aircraft with a Business Class cabin and gave me the e-mail address of the London office to claim it. The e-mail was ignored, the follow-up letter was ignored, the report to the laughably-named 'We Care' (they really, really don't, so this title is world-class hypocrisy) was ignored. Therefore I put in a Section 75 claim to my credit card company. They have now refunded the difference, 'unless Egyptair prove that I'm not entitled to it, or refund me themselves'. They can't do the first and seem determined not to do the second. But how are these dishonest bandits allowed to be members of Star Alliance, which consists of otherwise reputable airlines? Never again with Egyptair, never, never.

Waiting for a refund from Egyptair since October 2023. I and my daughter booked Egyptair to Abuja, Nigeria through Booking.com in July 2023 to travel in December 2023. But had to cancel both flights in October 2023. And Egyptair is yet to refund our money as they promised a full refund. Every time I called Booking.com we were told they haven't heard from Egyptair.

Thieves Maybe the airlines are honest, but Egyptair duty-free at the airport in Hurghada is one big group of thieves. Don't pay with any visa debit card because you will be robbed

Before corona i was pleased to travel… Before corona i was pleased to travel with Egyptair. But recently 2022-2023 a lot has changed. Rude personnel, even bluntly denying me a blanket for my 3year old saying there are none until another passenger Just opened a cabin closet for me full of pillows and blankets. Being pregnant at the time i recieved 0 empathy, help, nothing from the staff! Especially since i was travelling alone with a 3y old. When they arrived at out seat the chicken was finished, only fish could be served. My 3 y old was so hungry and sad... unbelievable. Almost inhumane service, terrible. And many adults in front of us eating chicken. Dont they serve children first?? I asked 3 different staff for water and recieved 0, nada, nothing! I started to loose my patience and the man start to discuss about you asked me? Seriously! You present your colleagues as well, take responsibility!

If you land in cairo as a transit… If you land in cairo as a transit passenger then be prepared for rude obnoxious ground staff. Especially in security who talk to customers like peasants with contempt and in a condescending tone. No organisation its a complete shambles. They have 1 scanner and search customers causing them discomfort and also strip babies away from parents. Absolutely shocking kind of attitude and horrible nasty people. The flight itself was OK but the ground operations is pathetic .