It got one star as the aircraft arrived… It got one star as the aircraft arrived on time to London from Cairo. We purchased water/drinks in departure lounge, only to find another security check at the gate. Drinks were not allowed through. The aircraft was very warm and no drinks served until 3 hrs into flight (by then, I had already gone to the galley and got drinks for my wife and children, although many passengers didn’t manage it. Non existent Cabin crew until the food was served, at which point the crew member wasn’t watching where she was going and literally ‘crashed’ into a lady trying to get back into her seat. Some food was spilt in the aisle, which was much easier for the cabin crew to step over (many times) instead of clear it up. A passenger left a ‘hat bin’ open, (unfortunately there was no turbulence to bring his stuff down on top of his head), 4 cabin crew walked past at least twice and left it open. I dread to think what would have happened if there had been an emergency. The cabin remained hot for the flight, even though some passengers asked for it to be turned down and the cabin lights finally went off with 1hr to go, only to be turned on 30mins later for landing. I would never use EgyptAir unless I have no other options whatsoever…….

Worst airline ever rude people Worst airline ever rude people I am writing to express my extreme dissatisfaction and distress regarding a recent incident that occurred during my travel with EgyptAir. , and I had a flight from Madrid to Abu Dhabi with a layover in Egypt. During my transit in Egypt, an employee named Mohamed Hisham Samir subjected me and my pregnant wife to a highly distressing and unacceptable ordeal. Mr. Samir demanded money from me in exchange for allowing me to board my connecting flight. When I refused, he threatened to prevent me from boarding the flight altogether. Despite having passed through Madrid with no issues regarding my baggage if i have issue they could stop me in my residence country madrid so i could do something this is prove i didn’t exceed my wight , Mr. Samir insisted that I pay $130 before allowing me to proceed. He even went as far as to demand that I return to the check-in counter before passport control, which was impossible given the circumstances of my transit. Throughout this ordeal, Mr. Samir displayed a reprehensible attitude, shouting and behaving aggressively towards me and my pregnant wife, who was left in tears due to his appalling conduct. Despite my attempts to reason with him and explain the illogical nature of his demands, he remained obstinate and refused to cooperate. Eventually, a finance representative intervened moments before my flight departure, coercing me into making payment via card without providing a receipt. Furthermore, Mr. Samir demanded sensitive personal information, such as my card details, adding to the already distressing nature of the situation. This entire experience was not only traumatic but also potentially harmful to the health and well-being of my pregnant wife and unborn child. It is utterly unacceptable for EgyptAir employees to engage in such behavior, especially towards passengers who have done nothing to warrant such treatment.

Sharks! As they refuse to offer the promised refund I turned to my credt card company. What a bunch of sharks! They don't deserve 1-star, but we can't give them less. They finally agreed that we were entitled to a refund for being downgraded when an Economy-only aircraft was substituted for our scheduled aircraft with a Business Class cabin and gave me the e-mail address of the London office to claim it. The e-mail was ignored, the follow-up letter was ignored, the report to the laughably-named 'We Care' (they really, really don't, so this title is world-class hypocrisy) was ignored. Therefore I put in a Section 75 claim to my credit card company. They have now refunded the difference, 'unless Egyptair prove that I'm not entitled to it, or refund me themselves'. They can't do the first and seem determined not to do the second. But how are these dishonest bandits allowed to be members of Star Alliance, which consists of otherwise reputable airlines? Never again with Egyptair, never, never.

Absolutely absurdly bad service Absolutely absurdly bad service. Bought tickets through their website, directly. Flights were moved and I was never informed. On my way to Tokyo, flight from Copenhagen to Cairo moved 1hr, and flight from Cairo to Tokyo cancelled. I was informed when I arrived at the airport. When checking for the way back, the flight from Tokyo to Cairo was moved 2 days forward, but the leg from Cairo to Copenhagen remained the same, which means I wouldn't make it. Are you kidding me? Trying to call their office on a Thursday, business day, 13:00, and no one picks up. 30min ringing already. Reservation number: OMDE72

GB - JNB and return After reading the reviews, I was quite discouraged from using this airline despite knowing someone that had flown multiple times with no problems but booked for the rates anyway. Flights were on time, luggage arrived safely - we opted to wrap our luggage bags quite thoroughly to avoid any damage but all was well and we were happy with the overall experience. 1 short star for the meals, weren't the best but doable.