Hope to never again have to fly with them…a bunch of entitled people doing whatever they want to poeple’s goods… Below is my complaint to them just o get a brief idea of what happened. They didn’t answer for a very long time, sent a bunch of reminders and called them various times. Then they transferred the case to Egypt Air Budapest which answered even slower. They did a poor evaluation of the damage and decided to refund me 92€ in the local currency of Hungary (forints). They asked me to fill out the same document and have witnesses sign it 4 times. They changed the currency and made many mistakes. I only got the money a week ago, so after 4 and a half months. Hope to never again have to fly with them! They treat customers bad, destroy their suitcases and don’t care afterwards, pay a lousy amount of money to fix a super expensive suitcase… “Dear Egypt Air, Without making this complaint too long, I’d like to mention that: My luggage hasn’t arrived on the 30.11.2023 in Sharm and it was delayed. I only recovered it after almost 24h, so I spent the day in the same clothes, with no toothbrush, no hairbrush and so on. My luggage arrived destroyed. Somebody broke the lock. This is a new Samsonite suitcase (700€ in value) which is now destroyed (both because of the lock, but also because of the scratches). I demand urgent compensation and solutions for both cases. Please treat this case as an urgent matter as I’m often traveling and I need my suitcase in perfect condition.”

Egypt air cannot be trusted to operate the flights you purchased, total unreliable. Egypt air unexpectedly cancelled our Rome Cairo flight and then rebooked us on an earlier flight that we could not make. Trying to get a full refund for their change has been impossible. No one answers their reservation numbers and they don’t return messages left on their answering machines. Ultimately we had to cancel on line and we are now fighting to get our trip refunded for a change they made. Apparently they feel that once you’ve booked their airline, when they provide the flight is independent of what you thought you purchased.

Never use this airline again Last year on 11.12.2023 I bought 2 tickets for my and my friend from a travelling website for the route Budapest-Cairo-Nartita with departure on 13.04 and return on the same route on 26.04 Narita-Cairo-Budapest, with EgyptAir. The payment was confirmed, the tickets were confirmed and I received the confirmations from the Amadeus system. I flew to NRT without any problems, but at return on 24.04 from Narita Airport Japan, I had a BIG surprise. Even though I paid for the 2 tickets, at the return check-in desk I was surprised to find out that my name no longer appears in the database and that it has been deleted/erased. Why it was erased and for what reason it was deleted, NRT Airport EgyptAir supervisors, were not able to tell me. They just said sorry, but my check-in is not possible for me and I can't board on the plane, and to contact the company from where I bought the ticket. I mention that my friend with whom I traveled and with whom I bought the tickets together was able to check in without problems. Why I couldn't, it is a mystery for me. I'm traveling for more than 30 years, but this never happened to me before. I contacted travelling website where I bought the ticket, but they told me that they can't do the rebooking so quickly and I need to contact the airline. I was in an emergency situation and I didn't received a solution to my problem. The ground employees from the check-in desk told me that the plane was full (which later turned out to be a lie because I counted at least 6 available seats close to the seat where I stayed), but a seat is available from a traveler who can no longer board and I can buy a return ticket. They did not apologize for the situation, they simply offered me to buy another ticket in value of 194750 Yen (roughly 1150 Euros/or 1230 USD), which I had to buy again, (even if I had already paid for the return ticket anyway, as I mentioned before). I had to be at the office on Monday morning, so I couldn't afford to waste my time in Tokyo. I felt cheated and robbed by this miserable airline company without any explanation. Basically I had to pay twice for the return trip, but the second time many times more. Practically, I had to make an emergency expense, being forced by circumstances during a flight travel, where my permission of flight was denied without any reason or explanation. In conclusion the airline refused to bring me to my destination, even if everything was paid and confirmed. I will never fly with this miserable airline again and I will make sure that none of my friends and acquaintances will. In addition to the fact that I was charged abusively, both return planes had been delayed.

It got one star as the aircraft arrived… It got one star as the aircraft arrived on time to London from Cairo. We purchased water/drinks in departure lounge, only to find another security check at the gate. Drinks were not allowed through. The aircraft was very warm and no drinks served until 3 hrs into flight (by then, I had already gone to the galley and got drinks for my wife and children, although many passengers didn’t manage it. Non existent Cabin crew until the food was served, at which point the crew member wasn’t watching where she was going and literally ‘crashed’ into a lady trying to get back into her seat. Some food was spilt in the aisle, which was much easier for the cabin crew to step over (many times) instead of clear it up. A passenger left a ‘hat bin’ open, (unfortunately there was no turbulence to bring his stuff down on top of his head), 4 cabin crew walked past at least twice and left it open. I dread to think what would have happened if there had been an emergency. The cabin remained hot for the flight, even though some passengers asked for it to be turned down and the cabin lights finally went off with 1hr to go, only to be turned on 30mins later for landing. I would never use EgyptAir unless I have no other options whatsoever…….

GB - JNB and return After reading the reviews, I was quite discouraged from using this airline despite knowing someone that had flown multiple times with no problems but booked for the rates anyway. Flights were on time, luggage arrived safely - we opted to wrap our luggage bags quite thoroughly to avoid any damage but all was well and we were happy with the overall experience. 1 short star for the meals, weren't the best but doable.