Avoid this terrible airline I'm stuck in tokyo with no way of booking seats or check-in. because Egyptair decided to change my flights but not put it on my booking, and when you message them they tell you to email them 24hours before the flight to find out if you have a seat. I will never use this airline again.

Before corona i was pleased to travel… Before corona i was pleased to travel with Egyptair. But recently 2022-2023 a lot has changed. Rude personnel, even bluntly denying me a blanket for my 3year old saying there are none until another passenger Just opened a cabin closet for me full of pillows and blankets. Being pregnant at the time i recieved 0 empathy, help, nothing from the staff! Especially since i was travelling alone with a 3y old. When they arrived at out seat the chicken was finished, only fish could be served. My 3 y old was so hungry and sad... unbelievable. Almost inhumane service, terrible. And many adults in front of us eating chicken. Dont they serve children first?? I asked 3 different staff for water and recieved 0, nada, nothing! I started to loose my patience and the man start to discuss about you asked me? Seriously! You present your colleagues as well, take responsibility!

Stay away at ALL costs I give one star, because you can't give zero stars They make it impossible to get a human being, on purpose (saves them $$) and they don't respond to emails Thier "customer service " is a joke I am currently stuck in Egypt, their website won't let me download my tickets - wr are supposed to leave tomorrow and their "customer service hotline- is an answering machine message that says they are closed.... Stay away at all costs

Worst airline ever rude people Worst airline ever rude people I am writing to express my extreme dissatisfaction and distress regarding a recent incident that occurred during my travel with EgyptAir. , and I had a flight from Madrid to Abu Dhabi with a layover in Egypt. During my transit in Egypt, an employee named Mohamed Hisham Samir subjected me and my pregnant wife to a highly distressing and unacceptable ordeal. Mr. Samir demanded money from me in exchange for allowing me to board my connecting flight. When I refused, he threatened to prevent me from boarding the flight altogether. Despite having passed through Madrid with no issues regarding my baggage if i have issue they could stop me in my residence country madrid so i could do something this is prove i didn’t exceed my wight , Mr. Samir insisted that I pay $130 before allowing me to proceed. He even went as far as to demand that I return to the check-in counter before passport control, which was impossible given the circumstances of my transit. Throughout this ordeal, Mr. Samir displayed a reprehensible attitude, shouting and behaving aggressively towards me and my pregnant wife, who was left in tears due to his appalling conduct. Despite my attempts to reason with him and explain the illogical nature of his demands, he remained obstinate and refused to cooperate. Eventually, a finance representative intervened moments before my flight departure, coercing me into making payment via card without providing a receipt. Furthermore, Mr. Samir demanded sensitive personal information, such as my card details, adding to the already distressing nature of the situation. This entire experience was not only traumatic but also potentially harmful to the health and well-being of my pregnant wife and unborn child. It is utterly unacceptable for EgyptAir employees to engage in such behavior, especially towards passengers who have done nothing to warrant such treatment.

Hope to never again have to fly with them…a bunch of entitled people doing whatever they want to poeple’s goods… Below is my complaint to them just o get a brief idea of what happened. They didn’t answer for a very long time, sent a bunch of reminders and called them various times. Then they transferred the case to Egypt Air Budapest which answered even slower. They did a poor evaluation of the damage and decided to refund me 92€ in the local currency of Hungary (forints). They asked me to fill out the same document and have witnesses sign it 4 times. They changed the currency and made many mistakes. I only got the money a week ago, so after 4 and a half months. Hope to never again have to fly with them! They treat customers bad, destroy their suitcases and don’t care afterwards, pay a lousy amount of money to fix a super expensive suitcase… “Dear Egypt Air, Without making this complaint too long, I’d like to mention that: My luggage hasn’t arrived on the 30.11.2023 in Sharm and it was delayed. I only recovered it after almost 24h, so I spent the day in the same clothes, with no toothbrush, no hairbrush and so on. My luggage arrived destroyed. Somebody broke the lock. This is a new Samsonite suitcase (700€ in value) which is now destroyed (both because of the lock, but also because of the scratches). I demand urgent compensation and solutions for both cases. Please treat this case as an urgent matter as I’m often traveling and I need my suitcase in perfect condition.”