Absolutely ridiculous This is the worst service I've ever dealt with! Taken me days to do this with stupid pjeg format! I wanted to go visit family and have a holiday ! I will not be going! Kenya you are going to lose tourism though this ridiculous system!! No one at the embassy to help and no one to speak to over the phone as they don't answer! Lost over 2000 in tickets and ruined my Christmas holiday! Horrendous!!!

Total bust 3 years in a row Total bust 3 years in a row. As of 1/1/2021, there isn't even a choice - you must have an eVisa prior to boarding. The 10 page application ranges from absurd to torturous. Be prepared to provide continent, country, and full 'land address' as separate fields, names of your spouse's parents, even if deceased, etc. On one page you state that you are staying with friends and relatives and provide their address, only to be required to attach hotel booking proof on the next. Attachments must be .jpg under 250kB in size so they need to be scaled, and be prepared that .PDFs of flight itineraries will have to be turned into .jpgs, no easy feat unless you have Acrobat loaded. The grand finally is the payment process that usually hangs up because of security concerns by my CC or payment receipt issues on the Kenyan side once security hurdles are overcome. The cherry on top of this layercake is that the eVisa may not be generated on time or at all. Two times out of 3 had to go through this mess again upon landing at Jomo Kenyatta after a gruelling flight. They really must not want me in their country. Others in the passport control line mirrored my sentiments, so at least I know my experience isn't isolated.

Incompetence No customer service for visas nobody at the embassy answers the phone !!!! ! My mother lost her holiday ticket due to Kenyan embassy incompetence ! They changes the visa rules and no customer service for the elderly that don’t have computer skills . Go on holiday some other place !

Terrible e-visa system lead me to lose… Terrible e-visa system lead me to lose my flight. Calls to London office yielded nothing, in the end I lost funds for my airline ticket. I should have been at Mombasa enjoying my holiday now. Ridiculous..Thankfully, Morocco does not ask for visa from British people, so I am instead heading there tomorrow!!

System looks simple, but does not work System looks simple, but you get stuck on the selfie section: I got a selfie, select the photo to use, but the system does not allow you to move beyond that. The 'take a selfie' trigger keeps showing up as an error.