Kenya eEvisa: From 3rd world to 4th world No confirmation mails of received application. 5 days later still not debited my account, don’t know if payment even went actually through. Can’t contact anyone to find out. Ridiculous questions (eg, Parents names and status) yep…Dad, dead. Well that was a help! You are the Fawlty Towers of immigration departments. In comparison: New Zealand- done in 48 hours.

I’ve had similar issues to others as… I’ve had similar issues to others as stated below. I’ve had my visa approved but not included on the confirmation email. My partner keeps getting blocked. The website keeps crashing. No answer to emails , messages or phone calls . What are we supposed to do now. Can someone from Evisa. Kenya get in touch please? In contrast the Tanzanian process was easy and efficient.

Catastrophic - not to be trusted Catastrophic. So far it looks like a scam as I was sent the previous visa I applied for in October instead of the actual one I paid for this current trip. Ok should not have trusted and re-read carefully the attached document instead of trusting blindly. As bad as can be. I arrived without a visa, had to re-apply, wasted time and money upon arrival on Wednesday. Sent a complaint mail earlier today and awaiting feedback.

This should be easy....BUT I have been unable to do what should be a simple process. I've created an account and then it doesn't exist. It took me 3 days to create an account because they would send the OTP 11 hours after I asked and then the screen was timed out. Ugh!!! I finally got up to uploading a picture and accidentally x'd out and poof all is fine and I must create an account again. So frustrating.

POOR SERVICES AND NO XUSTOMER CARE I am frustrated with this system, I applied a month ago and I was asked to pay 11$ to verify the documents submitted, before paying the actual visa fee but since then nothing seems to move and nobody picks up when I call, the numbers on the webpage are all fake. VERY FRUSTRATING AND TIME WASTING