KHC don't answer phone calls, emails and letters. My experience is long. I will include a link to my bad experience below. Please see my complaint on Youtube at Qande Channel. The title is "Lost in Communication: Our frustration with the Kenya High Commission London" .

The visa we'd completed here said not completed at all! We deliberately arranged our visas in advance, specifically for myself, as my new wife's couldn't be done till after our wedding day, 16th July. We reached Kenya after a long day's travelling, only to find there was no record of mine, although I'd already paid for it- really not impressed. I expect a full refund of the money paid.

Avoid this worthless site at all costs Avoid this worthless site at all costs! After submitting pages and pages of information (all in JPEG format which is bizarre) I was charged $11 prior to processing my application. The charge was immediately collected, but that's the only thing that happens fast. It has been over 2 months since I applied and still no response. I've emailed them multiple times but no reply. All phone numbers are inactive and fraudulent. Go through a trusted visa processing center. Kenya should be embarrassed with this "service" which is non-existent.

System looks simple, but does not work System looks simple, but you get stuck on the selfie section: I got a selfie, select the photo to use, but the system does not allow you to move beyond that. The 'take a selfie' trigger keeps showing up as an error.

POOR SERVICES AND NO XUSTOMER CARE I am frustrated with this system, I applied a month ago and I was asked to pay 11$ to verify the documents submitted, before paying the actual visa fee but since then nothing seems to move and nobody picks up when I call, the numbers on the webpage are all fake. VERY FRUSTRATING AND TIME WASTING