KHC don't answer phone calls, emails and letters. My experience is long. I will include a link to my bad experience below. Please see my complaint on Youtube at Qande Channel. The title is "Lost in Communication: Our frustration with the Kenya High Commission London" .

POOR SERVICES AND NO XUSTOMER CARE I am frustrated with this system, I applied a month ago and I was asked to pay 11$ to verify the documents submitted, before paying the actual visa fee but since then nothing seems to move and nobody picks up when I call, the numbers on the webpage are all fake. VERY FRUSTRATING AND TIME WASTING

I’ve had similar issues to others as… I’ve had similar issues to others as stated below. I’ve had my visa approved but not included on the confirmation email. My partner keeps getting blocked. The website keeps crashing. No answer to emails , messages or phone calls . What are we supposed to do now. Can someone from Evisa. Kenya get in touch please? In contrast the Tanzanian process was easy and efficient.

Referred visa Am a Somali citizen who lives in UK .I applied for a Evisa online paid the 10 fees since it’s a referred visa.I called to ask for update since it’s 3 weeks past and referred visa take 14 days to be approved or rejected.they told me to apply for another one and am wondering why should I pay for a second fee and my time is wasted.they never reply to emails.

We did not need to buy this service The service took 3 days regardless of how much I paid for 1-day turnaround. As it turns out Kenya has on-site visas for less than $60 US. The international agent laughed at me for buying these visas. The information was listed in his computer, so the application was complete; but I did not know it was complete until I was at the border.