Catastrophic - not to be trusted Catastrophic. So far it looks like a scam as I was sent the previous visa I applied for in October instead of the actual one I paid for this current trip. Ok should not have trusted and re-read carefully the attached document instead of trusting blindly. As bad as can be. I arrived without a visa, had to re-apply, wasted time and money upon arrival on Wednesday. Sent a complaint mail earlier today and awaiting feedback.

POOR SERVICES AND NO XUSTOMER CARE I am frustrated with this system, I applied a month ago and I was asked to pay 11$ to verify the documents submitted, before paying the actual visa fee but since then nothing seems to move and nobody picks up when I call, the numbers on the webpage are all fake. VERY FRUSTRATING AND TIME WASTING

Kenya eEvisa: From 3rd world to 4th world No confirmation mails of received application. 5 days later still not debited my account, don’t know if payment even went actually through. Can’t contact anyone to find out. Ridiculous questions (eg, Parents names and status) yep…Dad, dead. Well that was a help! You are the Fawlty Towers of immigration departments. In comparison: New Zealand- done in 48 hours.

Avoid this worthless site at all costs Avoid this worthless site at all costs! After submitting pages and pages of information (all in JPEG format which is bizarre) I was charged $11 prior to processing my application. The charge was immediately collected, but that's the only thing that happens fast. It has been over 2 months since I applied and still no response. I've emailed them multiple times but no reply. All phone numbers are inactive and fraudulent. Go through a trusted visa processing center. Kenya should be embarrassed with this "service" which is non-existent.

More worse than the worst More worse than the worst. Stressful application system, no or worst customer service ever, if refused visa, no reason to why it's so.......... The whole thing sucks.