Run away from Corolla Classic… Run away from Corolla Classic Vacations!!! We have rented from Corolla Classic Vacations for years since going to the outer-banks for 33 years. This company has really gone down hill. No customer service, will not call you back with questions or needing help. Rented the same house for years. Two separate occasions they have lost our booking only to find out a few months before vacation. Most recently we have worked with rep to have home rented and assured twice in phone conversations it was booked for us. While waiting on new contracts from CCV home was rented out for the time we needed. They will not return calls or refund deposit. Have called multiple times with no response. We are devastated and will need to cancel our vacation. We have been forgiving with their past screw ups but are done with this company.

Would NOT book with them-unprofessional We booked one of their vacation rental homes through an external booking site, provided payment information for the rental and signed all documents for the rental. We were contacted several weeks later and told payment was due. We informed them that payment information was given to the external booking site upon renting the property. One of their agents admitted she knew nothing about how this worked and would call us back if they needed additional payment information. A week later, we received a voicemail stating our rental was canceled for non payment. There was no opportunity to make a payment or attempt to reach us as promised previously prior to canceling our booking. We attempted to reach out to them to correct this mistake, however they had already released the property for rebooking and it was rented to another family. The staff at Corolla Vacations took no responsibility for what had happened and offered no resolution. This was not handled professionally, and we highly recommend looking elsewhere when booking a vacation.

Three years stay in a row House needed some upgrades. Left messages the past two years to that affect and nothing done about it. Understand they are just the agent but still they are the face of the property and should have received a response at the least. Renewal process is ridiculous and should not cost ANYTHING to do so. Finally the house was being torn down this year and so no alternative was given of where to stay this coming summer. Disappointing to say the least.

BEWARE before you rent from Corolla… BEWARE before you rent from Corolla Classic Vacations by Vacasa!!!! “Cancellation Policy: If you cancel within 24 hours of booking, you'll receive a full refund. After that (unless stated otherwise in the home description and unit-specific terms), if you cancel 30 or more days before the first night of your reservation, you'll receive a refund of any rental payments you've made, minus the booking fee.” We reserved a beach house in June 2022 for the next year June 2023. My first payment was $4226 and another payment due in 2023. I cancelled that reservation 6 weeks later. They charged me 10% of my total bill $803. That’s some “booking fee” for them considering the house was only off the market 6 weeks one year in advance.

Last year we arrived to no clean linen Last year we arrived to no clean linen. The truck had broken down that delivers clean linen, The housekeepers were washing the bed linens in the house washer, the dryer did not work well. The sheets were not drying. I finally sent them home after 7 PM because they were waiting for the sheets to dry, in order to make the beds for us. I made the beds myself. The next day, when I went to the office to inquire, about the situation, I was told very curtly " i wasn't here yesterday" This response is pathetic. Why didn't a management staff on Saturday take a vehicle and go get clean linens. Bad Judgement, Bad management. The only reason that I am coming back is that I like the location of the house.