Would NOT book with them-unprofessional We booked one of their vacation rental homes through an external booking site, provided payment information for the rental and signed all documents for the rental. We were contacted several weeks later and told payment was due. We informed them that payment information was given to the external booking site upon renting the property. One of their agents admitted she knew nothing about how this worked and would call us back if they needed additional payment information. A week later, we received a voicemail stating our rental was canceled for non payment. There was no opportunity to make a payment or attempt to reach us as promised previously prior to canceling our booking. We attempted to reach out to them to correct this mistake, however they had already released the property for rebooking and it was rented to another family. The staff at Corolla Vacations took no responsibility for what had happened and offered no resolution. This was not handled professionally, and we highly recommend looking elsewhere when booking a vacation.

We did a survey and sent e mails after… We did a survey and sent e mails after our trip last summer. The pool deck was rotting, water was dripping through the ceiling from an air condotioner, the refrigerator door was rusting, the wood floors were sticky, the kitchen counter top was deteriorating, etc. Additionally, the homeowner had contractors in the house while we were out without our approval. All of this was brought to the attention of the local office. Seemed the only think they cared about was when we were leaving....

A Failure of the Rental Company! Our Thanksgiving Week rental was as though we were left to fen for ourselves as NO ONE at the agency answered the phone or returned our recorded messages. A plugged drain in the master bedroom shower made its use impossible, added to several light fixtures requiring bulbs, and more! I will not recommend your agency as it is now March and this is the first time you requested feedback!!!

Three years stay in a row House needed some upgrades. Left messages the past two years to that affect and nothing done about it. Understand they are just the agent but still they are the face of the property and should have received a response at the least. Renewal process is ridiculous and should not cost ANYTHING to do so. Finally the house was being torn down this year and so no alternative was given of where to stay this coming summer. Disappointing to say the least.

We rented Grapefruit Moon in July of… We rented Grapefruit Moon in July of 2017 the house was unkept it was filthy upon arrival there are multiple issues and we did file our complaints very unsatisfied. Not only was the interior dirty but the furniture itself was dirty the freezer in the refrigerator didn't work properly many issues.