Poor customer service We watched cleaning people go in an out all day until 4pm and when we were aloud in the house it was filthy. Floors were not swept, carpets were not vacuumed. Food crumbs everywhere. Dust everywhere. Cleaning lady was very rude. After numerous phone calls while we were there and even several months after we got home we were offered a whopping $100 off our next stay. We rent $9,000.00 homes. Thanks but no thanks. We will rent from Twiddy!

BEWARE before you rent from Corolla… BEWARE before you rent from Corolla Classic Vacations by Vacasa!!!! “Cancellation Policy: If you cancel within 24 hours of booking, you'll receive a full refund. After that (unless stated otherwise in the home description and unit-specific terms), if you cancel 30 or more days before the first night of your reservation, you'll receive a refund of any rental payments you've made, minus the booking fee.” We reserved a beach house in June 2022 for the next year June 2023. My first payment was $4226 and another payment due in 2023. I cancelled that reservation 6 weeks later. They charged me 10% of my total bill $803. That’s some “booking fee” for them considering the house was only off the market 6 weeks one year in advance.

Cleaning fee unacceptable. Cleaning fee unacceptable. I have been renting through this company for several years and have generally been very pleased. I have no complaints about the company but am very unhappy that they are now charging a cleaning fee and may result in looking elsewhere for rental.

COVID Cancel We booked a house in January 2020 for a wedding which was to take place in May, 2020. This of course was before the outbreak of COVID 19. We placed the customary deposit on the rental and did not purchase the insurance. Access to the area where the house was located was reopened the same week we had booked. We requested a refund due to the circumstances - COVID, seniors, quarantine requirements, etc. Not to mention the short notice of the availabilty. I think due to the unusual circumstances, a refund of our deposit would have been reasonable.

The prices are reasonable The prices are reasonable, and nice locations, but the last 2 years we felt the homes were not cleaned well before our arrival. Last year we had to call them to come back and vacuum.