Was better in the past I was better in the past. No more welcome packages of significance received. There is a fee to utilize credit card payment option. It has lost the customer service high standard that Eddie and Denise established at its beginning.

Summer of 2017 We have had good and bad experiences with Corolla Classic Vacations. Our experiences have not been consistently good experiences, to say the least. Last year, Summer of 2017, our rental's air conditioning wasn't working. Two days later they finally got it fixed......sorry, but this is not how we expect to spend our hard earned money. On top of that, we had no volume on he TV in the living room.....it was not a good experience. There have been other Summers where our experience was a more positive one, but last Summer stands out.

Last year we arrived to no clean linen Last year we arrived to no clean linen. The truck had broken down that delivers clean linen, The housekeepers were washing the bed linens in the house washer, the dryer did not work well. The sheets were not drying. I finally sent them home after 7 PM because they were waiting for the sheets to dry, in order to make the beds for us. I made the beds myself. The next day, when I went to the office to inquire, about the situation, I was told very curtly " i wasn't here yesterday" This response is pathetic. Why didn't a management staff on Saturday take a vehicle and go get clean linens. Bad Judgement, Bad management. The only reason that I am coming back is that I like the location of the house.

A Failure of the Rental Company! Our Thanksgiving Week rental was as though we were left to fen for ourselves as NO ONE at the agency answered the phone or returned our recorded messages. A plugged drain in the master bedroom shower made its use impossible, added to several light fixtures requiring bulbs, and more! I will not recommend your agency as it is now March and this is the first time you requested feedback!!!

Cleaning fee unacceptable. Cleaning fee unacceptable. I have been renting through this company for several years and have generally been very pleased. I have no complaints about the company but am very unhappy that they are now charging a cleaning fee and may result in looking elsewhere for rental.