Scammers!!! Scammers!!!! They charged my credit card before specifying the cost (charging me 4 times more!!!) which I expected to be disclosed on the next page. I tried ti cancel but it wasn’t possible. These people are illegal, unethical & thieves!!!!!

Fast but a rip-off Your website is misleading; it says that applying direct via the Australian government website attracts no service fee but it does not say that the visa itself is free to British nationals.(My son got his for nothing) You say you charge no service fee either, so how come my visa cost £9.45??

Changes to duration of tourist visa. I was not made aware of the changes to duration of the ETA. Previously it was for a total of six months within a twelve month period. The process did not alert me to the new three month duration.

They fought on fraud transactions that… They fought on fraud transactions that i disputed. eventually I won but without help I don't think I would have got a penny back

I felt confused by the process and was not sure if i needed a physical copy and what is the duration of the visa. I was disappointed with the process and the experience. I expected a visa for say three to six months or more.