Delivered, but with issues I am based in the UK. I was very late in realising I needed a visa for my xmas visit to Australia. The eVisitor visa which I applied for ended up coming through whilst I was on the flight so I really did need an ETA visa. I had read not to use websites like this one, but decided I had no option. The travel company had said got to the desk at the airport prior to flying and they would sort the ETA visa there and then. But I was panicking and didn't want to take the risk. I decided to try one. I read up on trust pilot and picked this one. I paid for the second tier expedited 2 hour application. It was actually submitted to the gov in Australia until just over 3 hours. I received an email telling me it was delayed, but have never received the 2 hour rush money back. Eventually 15 hours later I got an email saying I had the ETA visa. During this time I had called all of the available numbers on the site to talk to someone. But no one ever picked up. I also tried numerous times to talk to the chat bots (there is no way they are real people) but they all just dried up on me. What is most annoying though is that my visa was granted almost straight away by the Australian gov but this site just delays telling you this. As the title says, I did get my visa, but the speed was as advertised and communications are virtually non existent.

UNSATISFACTORY / NOT CLEAR WE APPLIED FOR A THE AUSTRALIAN TOURIST VISA ON LINE WITH YOU. WE DID RECEIVED YOUR REPLY TODAY SAYING APPROVED AND REFER TO NEAREST EMBASSY. BUT NO DOCUMENTS SHOWING THE VISA APPROVED!!! AND WHY WE NEED TO REFER TO THE EMBASSY? FOR ALL MY PAST VISIT APPLICATIONS NOT SIMILAR, WHAT WE RECEIVED IS AN EMAIL WITH ATTACHMENT (APPROVAL LETTER) AND WE DIRECT TO BOARD BUT OUR APPLICATION WITH YOU IS NOT CLEAR???? MY ORDER NO : 4475

I felt confused by the process and was not sure if i needed a physical copy and what is the duration of the visa. I was disappointed with the process and the experience. I expected a visa for say three to six months or more.

They fought on fraud transactions that… They fought on fraud transactions that i disputed. eventually I won but without help I don't think I would have got a penny back

Fast but a rip-off Your website is misleading; it says that applying direct via the Australian government website attracts no service fee but it does not say that the visa itself is free to British nationals.(My son got his for nothing) You say you charge no service fee either, so how come my visa cost £9.45??