Fast but a rip-off Your website is misleading; it says that applying direct via the Australian government website attracts no service fee but it does not say that the visa itself is free to British nationals.(My son got his for nothing) You say you charge no service fee either, so how come my visa cost £9.45??

Changes to duration of tourist visa. I was not made aware of the changes to duration of the ETA. Previously it was for a total of six months within a twelve month period. The process did not alert me to the new three month duration.

Visitor Visa Application dated 13 July 2015 I'm impressed with the speed my VISA application has been processed - within one working day, thank you! I only wished my permanent visa application dated 12 April 2012 would be handled that way, too. I was surprised, however, about the fee of 60 $. As far as I remember, the visitor visas 2012 for my spouse and myself were free of charge.

Scammers! Scammers! They did not show their charges until payment taken It should have been free with approx $20 admin fee but they charged £52 / $99 aud. When I complain they just said they offer extra services such as keeping a copy in case I lost it. If I lost it I would just open the attachment again from their email! Do not use them! They shouldn't be allowed to operate! I asked for a refund and they refused.

I felt confused by the process and was not sure if i needed a physical copy and what is the duration of the visa. I was disappointed with the process and the experience. I expected a visa for say three to six months or more.