Never taking their services Never taking their services. They were unable to bring fast results.

Australiavisa.com is an unfortunate… Australiavisa.com is an unfortunate company that is deferring tourism for Americans We unfortunately paid the $130 service and realized it was a mistake, minutes later asked to cancel, and they only refunded us $30. They refuse to give us the rest of our money back. The emails they sent by them are extremely bad with writing and vocabulary skills, unprofessional, and rude. It is unfortunate Australia has this company. Given the opportunity do not use them. -Chad

Fast but a rip-off Your website is misleading; it says that applying direct via the Australian government website attracts no service fee but it does not say that the visa itself is free to British nationals.(My son got his for nothing) You say you charge no service fee either, so how come my visa cost £9.45??

Very quick - efficient or a rip-off? £27 for some 30 seconds work.

Changes to duration of tourist visa. I was not made aware of the changes to duration of the ETA. Previously it was for a total of six months within a twelve month period. The process did not alert me to the new three month duration.