Too costly Charge was excessive. found I could have it done free after.

late visa!!!! applied for a 15 minute visa , did not receive it after 25mins got in touch and they claimed it had been sent however once i spoke to them 32mins later they sent it "again". they did refund the rush fee however you can just apply on the immi website for free

Changes to duration of tourist visa. I was not made aware of the changes to duration of the ETA. Previously it was for a total of six months within a twelve month period. The process did not alert me to the new three month duration.

UNSATISFACTORY / NOT CLEAR WE APPLIED FOR A THE AUSTRALIAN TOURIST VISA ON LINE WITH YOU. WE DID RECEIVED YOUR REPLY TODAY SAYING APPROVED AND REFER TO NEAREST EMBASSY. BUT NO DOCUMENTS SHOWING THE VISA APPROVED!!! AND WHY WE NEED TO REFER TO THE EMBASSY? FOR ALL MY PAST VISIT APPLICATIONS NOT SIMILAR, WHAT WE RECEIVED IS AN EMAIL WITH ATTACHMENT (APPROVAL LETTER) AND WE DIRECT TO BOARD BUT OUR APPLICATION WITH YOU IS NOT CLEAR???? MY ORDER NO : 4475

Do NOT do business with this company Do NOT do business with this company. I wanted to apply for an Australian Visa BEFORE spending substantial money on airfare. Due to the COVID I reached out to this company to see if they could help. This was their CUT PASTE response. "Yes, don't worry you can apply for your visa without any problem." Oh, okay, sounds like they can help right? Nope, after I pay, they said they cannot process the visa AND they cannot refund my payment due to (their words) the "chaos." When I asked what "chaos" they were referring to - no response. Total waste of time and these people are con artists. I had to dispute the charge with my credit card company as they won't refund my payment. What kind of company says they can help and I can apply with "no issue" and when they receive my payment send an email saying they cannot process it and cannot refund my money due to "chaos." A shady one. Don't do business with these thieves.