UNSATISFACTORY / NOT CLEAR WE APPLIED FOR A THE AUSTRALIAN TOURIST VISA ON LINE WITH YOU. WE DID RECEIVED YOUR REPLY TODAY SAYING APPROVED AND REFER TO NEAREST EMBASSY. BUT NO DOCUMENTS SHOWING THE VISA APPROVED!!! AND WHY WE NEED TO REFER TO THE EMBASSY? FOR ALL MY PAST VISIT APPLICATIONS NOT SIMILAR, WHAT WE RECEIVED IS AN EMAIL WITH ATTACHMENT (APPROVAL LETTER) AND WE DIRECT TO BOARD BUT OUR APPLICATION WITH YOU IS NOT CLEAR???? MY ORDER NO : 4475

Scammers! Scammers! They did not show their charges until payment taken It should have been free with approx $20 admin fee but they charged £52 / $99 aud. When I complain they just said they offer extra services such as keeping a copy in case I lost it. If I lost it I would just open the attachment again from their email! Do not use them! They shouldn't be allowed to operate! I asked for a refund and they refused.

Very quick - efficient or a rip-off? £27 for some 30 seconds work.

They fought on fraud transactions that… They fought on fraud transactions that i disputed. eventually I won but without help I don't think I would have got a penny back

I felt confused by the process and was not sure if i needed a physical copy and what is the duration of the visa. I was disappointed with the process and the experience. I expected a visa for say three to six months or more.