Changes to duration of tourist visa. I was not made aware of the changes to duration of the ETA. Previously it was for a total of six months within a twelve month period. The process did not alert me to the new three month duration.

Never taking their services Never taking their services. They were unable to bring fast results.

Scammers! Scammers! They did not show their charges until payment taken It should have been free with approx $20 admin fee but they charged £52 / $99 aud. When I complain they just said they offer extra services such as keeping a copy in case I lost it. If I lost it I would just open the attachment again from their email! Do not use them! They shouldn't be allowed to operate! I asked for a refund and they refused.

Scammers!!! Scammers!!!! They charged my credit card before specifying the cost (charging me 4 times more!!!) which I expected to be disclosed on the next page. I tried ti cancel but it wasn’t possible. These people are illegal, unethical & thieves!!!!!

Easy to use really great and easy to use online service. Thanks for making it a easy experience.