They couldn't find my passport no. I E.Mailed to say I wrote in the wrong date of arrival confusing because I leave on the 20 th and arrive I believe on the 21 St but I think it's the 22 nd in Aust. Still not sure, but I have put 22 no would of liked confirmation that it is correct.

UNSATISFACTORY / NOT CLEAR WE APPLIED FOR A THE AUSTRALIAN TOURIST VISA ON LINE WITH YOU. WE DID RECEIVED YOUR REPLY TODAY SAYING APPROVED AND REFER TO NEAREST EMBASSY. BUT NO DOCUMENTS SHOWING THE VISA APPROVED!!! AND WHY WE NEED TO REFER TO THE EMBASSY? FOR ALL MY PAST VISIT APPLICATIONS NOT SIMILAR, WHAT WE RECEIVED IS AN EMAIL WITH ATTACHMENT (APPROVAL LETTER) AND WE DIRECT TO BOARD BUT OUR APPLICATION WITH YOU IS NOT CLEAR???? MY ORDER NO : 4475

Fast but a rip-off Your website is misleading; it says that applying direct via the Australian government website attracts no service fee but it does not say that the visa itself is free to British nationals.(My son got his for nothing) You say you charge no service fee either, so how come my visa cost £9.45??

Do NOT do business with this company Do NOT do business with this company. I wanted to apply for an Australian Visa BEFORE spending substantial money on airfare. Due to the COVID I reached out to this company to see if they could help. This was their CUT PASTE response. "Yes, don't worry you can apply for your visa without any problem." Oh, okay, sounds like they can help right? Nope, after I pay, they said they cannot process the visa AND they cannot refund my payment due to (their words) the "chaos." When I asked what "chaos" they were referring to - no response. Total waste of time and these people are con artists. I had to dispute the charge with my credit card company as they won't refund my payment. What kind of company says they can help and I can apply with "no issue" and when they receive my payment send an email saying they cannot process it and cannot refund my money due to "chaos." A shady one. Don't do business with these thieves.

Australiavisa.com is an unfortunate… Australiavisa.com is an unfortunate company that is deferring tourism for Americans We unfortunately paid the $130 service and realized it was a mistake, minutes later asked to cancel, and they only refunded us $30. They refuse to give us the rest of our money back. The emails they sent by them are extremely bad with writing and vocabulary skills, unprofessional, and rude. It is unfortunate Australia has this company. Given the opportunity do not use them. -Chad