late visa!!!! applied for a 15 minute visa , did not receive it after 25mins got in touch and they claimed it had been sent however once i spoke to them 32mins later they sent it "again". they did refund the rush fee however you can just apply on the immi website for free

Scammers!!! Scammers!!!! They charged my credit card before specifying the cost (charging me 4 times more!!!) which I expected to be disclosed on the next page. I tried ti cancel but it wasn’t possible. These people are illegal, unethical & thieves!!!!!

They couldn't find my passport no. I E.Mailed to say I wrote in the wrong date of arrival confusing because I leave on the 20 th and arrive I believe on the 21 St but I think it's the 22 nd in Aust. Still not sure, but I have put 22 no would of liked confirmation that it is correct.

Very quick - efficient or a rip-off? £27 for some 30 seconds work.

Changes to duration of tourist visa. I was not made aware of the changes to duration of the ETA. Previously it was for a total of six months within a twelve month period. The process did not alert me to the new three month duration.