Horrible Customer Service Horrible Customer Service. Never try to rebook a flight with them. Spent 3hrs+ & they couldn't easily change my flight itinerary or refund me. STAY AWAY IF YOU HAVE TO MAKE CHANGES TO YOUR TRAVEL PLAN.

It's terrible to book a hotel with… It's terrible to book a hotel with Expedia, they charge half of your stay in advance and take 100 CAD as a deposit without having arrived. I will definitely not use Expadia again at all.

Outdated or Fraudulent Outdated or Fraudulent? Searched and Booked a weekend get away, about 6 hours from home. Specifically, searched and booked a hotel with pool, hot tub and restaurant. Arrived to the hotel which did not have a operational pool, hot tub or restaurant. Called Expedia customer service and they didn't seem to care about wasting my time at all. The hotel says Expedia is responsible for updating amenities. I don't care who is responsible. My weekend get away was wrecked. I turned around and went home. I finally got a refund, but there should be compensation for wasting my time. 12 hours driving, 1 hour dealing with the property and expedia on the phone on check in day then the next 30 minute following up on my credit. You can tell Expedia has a total disregard for client satisfaction as they do not respond to any of their complaints here. This is the 2nd time that I've been burnt by Expedia- just go directly to the property and airline. You'll at least know what you're paying for.

I am utterly appalled by the horrendous… I am utterly appalled by the horrendous customer service I received from Expedia today. I wasted an entire Sunday trying to communicate with their team via Twitter, only to be met with what can only be described as sheer incompetence. It was, without a doubt, the worst customer service I have ever experienced from any company. Despite repeated attempts over five hours to connect with a human via phone calls and their entirely ineffectual website chat, my efforts were in vain. Furthermore, when I explicitly requested information on how to lodge a formal complaint via Twitter and Facebook, they flatly refused. After years of being a loyal customer, it's clear that Expedia's standards have plummeted dramatically. I can categorically say this will be my last encounter with them.

Charged a completely different price Charged a completely different price at checkout and didn't notify me of the price change until after the card was charged. Would not provide any sort of refund or credit. BUYER BEWARE