Jetstar Holidays is a scam Booked a Jetstar holiday package from Perth to Bali - our flight was cancelled due to technical issues (they’re fault) and they did nothing to recoup the costs or extend our trip to the package I originally booked. I spoke several times with different people at Jetstar holidays who basically had nothing to offer other than “we will try” to negotiate a refund for the first night from the hotel….uh ok, completely avoiding any questions about they’re policy in relation to flight cancellations for hotel/flight packages. When I did finally check in at the hotel I noticed the booking agent for our package was actually Expedia - so Jetstar has just sold the licence for these other travel groups to operate under their name. I don’t think I have actually spoken to one person from Jetstar in this whole week, including the staff at the Perth airport who said they worked for a third party called McKenzie’s and weren’t able to help me with any additional information or support. No one has called me back or emailed me to follow up on my calls or has provided an option that means I will actually get what I paid for. Do not book with them, absolute rip off company hiding behind third party providers so you have to spend hours trying to figure out what might be possible and they just don’t give a crap. Also, just had an update that our flight home has been cancelled….seriously.

After 8pm and they’ve cancelled my sister’s flight so late and she’s very disabled! My sister is very disabled. Jetstar have just cancelled her flight from Melbourne to Sydney when she was already at the departure gate. It’s after 8pm, very late but most importantly, my sister uses a walker and can hardly walk. Jetstar better look after her or I’m contacting a current affair.

Don’t fly with jetstar You I fly overseas almost once or twice a month. Therefore I have experience of flying with a lot of airlines. Jetstar is the worst. Every other one of their flights is delayed. In checking carry on bags they are terrible. They don’t allow even 1kg extra.

excessive time taken for receive results of a flight search I tried to get details on a flight from Auckland to Tokyo, Four minutes later i am still waiting for the details to appear. A small piece of advice Jetstar: if you want people to fly with you and bring in more business then you need to get your act together and produce the flight details almost instantly. the time taken seems to be the norm.....really?

To avoid at all costs as you will lose… To avoid at all costs as you will lose a lot flying with them. Those are just thieves. We first had a plane where they cancelled our boarding due to overbooking, thing they hid until the boarding, and then on the next day, the company refused to operate the flight, claiming that the crew was tired. Now they refuse to refund our plane tickets and the hotel room after having ruined our vacations! We won’t let it go and will liaise with the government to claim our due and to ensure those practices cease! Booking Reference: PRIQRH Stephanie Tully, your place is in front of Judge.