Don’t fly with jetstar You I fly overseas almost once or twice a month. Therefore I have experience of flying with a lot of airlines. Jetstar is the worst. Every other one of their flights is delayed. In checking carry on bags they are terrible. They don’t allow even 1kg extra.

Absolutely DISGUSTING service from… Absolutely DISGUSTING service from Jetstar! They Cancelled one of my flights last minute and then when I was waiting on the phone for this to be sorted out they hung up on me and didn’t bother to call me back, so I had to call them again and this time I got the rudest most arrogant person on the other end saying that they will only refund me the flight fee and not any booking fees or service fees due to booking through Webjet. They have caused my partner to lose a FULL DAYS worth of income as he took the day off to drop me to the airport! They refused to put me on another flight which is not good enough. WILL NEVER FLY WITH JETSTAR AGAIN SO ANGRY!!

Made us pay $75 for our hand luggage… Made us pay $75 for our hand luggage being 1kg over. Ridiculous service that was also 2 hours delayed. Don’t fly with them, not worth it

Worse flight Worse flight, they harass cutomers, 7 kg hand bag couting with laptop, if over 200gm they charge extra massive $$, they weight just at gate of bording and charge you massive amount. they also target customers with skin colours and do racist bahavoir. Melbourn airport having worse staff, they dont speak u with reaperct. they treat customers like one object. on 12/4/24 flight 776 8:10 pm they charge most customerr for over weight of 200 to 500gm on 7kg. this is how they make money, beggar flight owner.if over 200 gm weight of your medical items stil they not allowed, they dont care throw in bin or pay money. at this flight one old lady staff did this, she is carring weight machine to do. never ever chose this flight. their staff r thinking they are kings and queens and rest of are alians. 0 start of 5, worse than ever. dont chose it. all r doing by owner instruction. Heee owner if u need money for ur food let us know happy to donate, but you need to be human, by doing those you will be going down, one day ur flight comany will be bankcurpt i am sure,

Praise for Jetstar Once again i had the most amazing flight JQ117 departing 8.55am Denpasar to Perth on 22 April 2024.The captain and first officer introduced themselves and Mark and his cabin crew were all amazing Mark when speaking to any passenger addressed us by our christian name he had a wonderful memory and absolutely nothing was any trouble I travel with oxygen and need a wheelchair and the crew made sure i was ok and ensured a wheelchair was available Having always flown Garuda i was very hesitant about flying with Jetstar i had read so many bad reviews but the 5 times (plus return) trips i have now done with them i have nothing but the highest praise and even if Garuda started flying from Perth again i wouldnt use them Jetstar have won me over