Praise for Jetstar Once again i had the most amazing flight JQ117 departing 8.55am Denpasar to Perth on 22 April 2024.The captain and first officer introduced themselves and Mark and his cabin crew were all amazing Mark when speaking to any passenger addressed us by our christian name he had a wonderful memory and absolutely nothing was any trouble I travel with oxygen and need a wheelchair and the crew made sure i was ok and ensured a wheelchair was available Having always flown Garuda i was very hesitant about flying with Jetstar i had read so many bad reviews but the 5 times (plus return) trips i have now done with them i have nothing but the highest praise and even if Garuda started flying from Perth again i wouldnt use them Jetstar have won me over

Got a text saying we were boarding so… Got a text saying we were boarding so lined up at Cairns. Got told to go and weigh bag so did. Then got told to go back to the end of the line for a weight sticker. Watched someone else do same but didn't get sent to back of line. Got into queue to board with lots of other passengers then told only certain seats were boarding first. Stayed in line & stood aside with some other people. Nobody said okay the rest can board, we just found out by watching others in our seat area get let through! Very unorganised, unprofessional and felt a bit discriminatory!

Delayed 3 times Delayed 3 times. Refreshment voucher offered $8 AUD. Will buy very little in an airport. To get the voucher you have to exit departures and go to check-in counters and then pass through security checks all over again. My advice, use this airline only if you have no affordable alternative.

Made us pay $75 for our hand luggage… Made us pay $75 for our hand luggage being 1kg over. Ridiculous service that was also 2 hours delayed. Don’t fly with them, not worth it

Avoid this airline Our Perth to Brisbane 23:10 flight delayed till 00:40, gate changed TWICE! On boarding at 01:10 we were ejected due to downsized aircraft which we were told the lie "because it had no row 30!!". Ended up waiting 2 hrs at service desk long queue as a Sydney flight had been cancelled as well! Staff while polite had clearly been instructed to do everything possible in the interest of airline and not customers were unwilling and unhelpful. Our 4 day trip will now be only 3 (we won't meet up with all the people we needed to as a result) but we are still paying for 4 nights accommodation in Brisbane! It was a real struggle to get them to arrange a hotel which we were later told we had to check out from at 11:00 (we only got there at 03:00). Next flight is a full 24 hours later! Compensation, help and customer service is virtually absent and extremely poor! Update it’s now almost 24 hours later and we are waiting for our new flight which of course is delayed! It seems in Aus airlines are free from government regulation and so operate a rip off the customer policy and even have their own consortium to ensure that almost nobody will ever receive compensation!