Bunch of sharks Business trip to Wellington from Christchurch, flew AIR NZ up to wellington which was fantastic. Went to leave wellington and yes the bag limit is 7kgs but my bag was 9kg and got pinged with a $75 excess baggage fee. Bunh of sharks, do not fly Jetstar. Air NZ is not that much more and the experience is 100% better. They will be weighing the passengers next!! Never again jetstar

2 hours delay - worst company More than 2 hours delay, we were obliged to pay a taxi because there was no public transportation that late. We asked for compensation but there was nothing to be done. The hostess anoncing the delay, the changing gates, etc only spoke japanese and didn't translate anything and was rude. Very very poor Japan service. Even in countries with bad service I have never seen that.

To avoid at all costs as you will lose… To avoid at all costs as you will lose a lot flying with them. Those are just thieves. We first had a plane where they cancelled our boarding due to overbooking, thing they hid until the boarding, and then on the next day, the company refused to operate the flight, claiming that the crew was tired. Now they refuse to refund our plane tickets and the hotel room after having ruined our vacations! We won’t let it go and will liaise with the government to claim our due and to ensure those practices cease! Booking Reference: PRIQRH Stephanie Tully, your place is in front of Judge.

Praise for Jetstar Once again i had the most amazing flight JQ117 departing 8.55am Denpasar to Perth on 22 April 2024.The captain and first officer introduced themselves and Mark and his cabin crew were all amazing Mark when speaking to any passenger addressed us by our christian name he had a wonderful memory and absolutely nothing was any trouble I travel with oxygen and need a wheelchair and the crew made sure i was ok and ensured a wheelchair was available Having always flown Garuda i was very hesitant about flying with Jetstar i had read so many bad reviews but the 5 times (plus return) trips i have now done with them i have nothing but the highest praise and even if Garuda started flying from Perth again i wouldnt use them Jetstar have won me over

excessive time taken for receive results of a flight search I tried to get details on a flight from Auckland to Tokyo, Four minutes later i am still waiting for the details to appear. A small piece of advice Jetstar: if you want people to fly with you and bring in more business then you need to get your act together and produce the flight details almost instantly. the time taken seems to be the norm.....really?