Jestar...the joke is on you If you have any requirement to get to anywhere on time DO NOT book with jetstar. 12pl flight miraculously delayed for 3hrs & 15minutes, announced 30 minutes before boarding. They did not update the flight details so no one knew what was going on. Then they rush to board us at 1445 only to tell us we have to sit airside for another 2hrs! They lie, blame engineering issues & offer no compensation to travelers. Nothing but a bunch of thief mongering thugs. Sorrowful excuse of an airline. Go elsewhere if you can. Only flight delayed in all of Adelaide airport. Good one

Jetstar Holidays is a scam Booked a Jetstar holiday package from Perth to Bali - our flight was cancelled due to technical issues (they’re fault) and they did nothing to recoup the costs or extend our trip to the package I originally booked. I spoke several times with different people at Jetstar holidays who basically had nothing to offer other than “we will try” to negotiate a refund for the first night from the hotel….uh ok, completely avoiding any questions about they’re policy in relation to flight cancellations for hotel/flight packages. When I did finally check in at the hotel I noticed the booking agent for our package was actually Expedia - so Jetstar has just sold the licence for these other travel groups to operate under their name. I don’t think I have actually spoken to one person from Jetstar in this whole week, including the staff at the Perth airport who said they worked for a third party called McKenzie’s and weren’t able to help me with any additional information or support. No one has called me back or emailed me to follow up on my calls or has provided an option that means I will actually get what I paid for. Do not book with them, absolute rip off company hiding behind third party providers so you have to spend hours trying to figure out what might be possible and they just don’t give a crap. Also, just had an update that our flight home has been cancelled….seriously.

Delayed 3 times Delayed 3 times. Refreshment voucher offered $8 AUD. Will buy very little in an airport. To get the voucher you have to exit departures and go to check-in counters and then pass through security checks all over again. My advice, use this airline only if you have no affordable alternative.

Absolutely DISGUSTING service from… Absolutely DISGUSTING service from Jetstar! They Cancelled one of my flights last minute and then when I was waiting on the phone for this to be sorted out they hung up on me and didn’t bother to call me back, so I had to call them again and this time I got the rudest most arrogant person on the other end saying that they will only refund me the flight fee and not any booking fees or service fees due to booking through Webjet. They have caused my partner to lose a FULL DAYS worth of income as he took the day off to drop me to the airport! They refused to put me on another flight which is not good enough. WILL NEVER FLY WITH JETSTAR AGAIN SO ANGRY!!

To avoid at all costs as you will lose… To avoid at all costs as you will lose a lot flying with them. Those are just thieves. We first had a plane where they cancelled our boarding due to overbooking, thing they hid until the boarding, and then on the next day, the company refused to operate the flight, claiming that the crew was tired. Now they refuse to refund our plane tickets and the hotel room after having ruined our vacations! We won’t let it go and will liaise with the government to claim our due and to ensure those practices cease! Booking Reference: PRIQRH Stephanie Tully, your place is in front of Judge.