2 hours delay - worst company More than 2 hours delay, we were obliged to pay a taxi because there was no public transportation that late. We asked for compensation but there was nothing to be done. The hostess anoncing the delay, the changing gates, etc only spoke japanese and didn't translate anything and was rude. Very very poor Japan service. Even in countries with bad service I have never seen that.

Worse flight Worse flight, they harass cutomers, 7 kg hand bag couting with laptop, if over 200gm they charge extra massive $$, they weight just at gate of bording and charge you massive amount. they also target customers with skin colours and do racist bahavoir. Melbourn airport having worse staff, they dont speak u with reaperct. they treat customers like one object. on 12/4/24 flight 776 8:10 pm they charge most customerr for over weight of 200 to 500gm on 7kg. this is how they make money, beggar flight owner.if over 200 gm weight of your medical items stil they not allowed, they dont care throw in bin or pay money. at this flight one old lady staff did this, she is carring weight machine to do. never ever chose this flight. their staff r thinking they are kings and queens and rest of are alians. 0 start of 5, worse than ever. dont chose it. all r doing by owner instruction. Heee owner if u need money for ur food let us know happy to donate, but you need to be human, by doing those you will be going down, one day ur flight comany will be bankcurpt i am sure,

Jetstar Holidays is a scam Booked a Jetstar holiday package from Perth to Bali - our flight was cancelled due to technical issues (they’re fault) and they did nothing to recoup the costs or extend our trip to the package I originally booked. I spoke several times with different people at Jetstar holidays who basically had nothing to offer other than “we will try” to negotiate a refund for the first night from the hotel….uh ok, completely avoiding any questions about they’re policy in relation to flight cancellations for hotel/flight packages. When I did finally check in at the hotel I noticed the booking agent for our package was actually Expedia - so Jetstar has just sold the licence for these other travel groups to operate under their name. I don’t think I have actually spoken to one person from Jetstar in this whole week, including the staff at the Perth airport who said they worked for a third party called McKenzie’s and weren’t able to help me with any additional information or support. No one has called me back or emailed me to follow up on my calls or has provided an option that means I will actually get what I paid for. Do not book with them, absolute rip off company hiding behind third party providers so you have to spend hours trying to figure out what might be possible and they just don’t give a crap. Also, just had an update that our flight home has been cancelled….seriously.

If I could give 0 stars If I could give 0 stars, I would. It is a terrible airline; the only thing on their mind is how to charge you more before you fly. They charged us AUD150 for a light carryon pram without providing any invoice afterward and threatened us, saying they would unload all luggage if we complained further. While you can't expect 5-star customer service from a budget airline, this is way too much to endure. The ground staff are very rude at Adelaide Airport, giving you the worst experience before a holiday. Never ever again!!

Hey Ty from Jetstar Hey Ty from Jetstar, maybe take the dick out of your mouth and stop talking so fast so we can understand what you are saying you big fairy.