Jestar...the joke is on you If you have any requirement to get to anywhere on time DO NOT book with jetstar. 12pl flight miraculously delayed for 3hrs & 15minutes, announced 30 minutes before boarding. They did not update the flight details so no one knew what was going on. Then they rush to board us at 1445 only to tell us we have to sit airside for another 2hrs! They lie, blame engineering issues & offer no compensation to travelers. Nothing but a bunch of thief mongering thugs. Sorrowful excuse of an airline. Go elsewhere if you can. Only flight delayed in all of Adelaide airport. Good one

Cabin baggage failure I had the worst experience flying experience last year. I had paid for extra cabin baggage but was allowed to take just one bag. Ground staff were unhelpful. They almost made me miss my flight. Customer Service had no understanding of the issue when I logged an online complaint. They kept coming back to me with the same, irrelevant response.

Don’t fly with jetstar You I fly overseas almost once or twice a month. Therefore I have experience of flying with a lot of airlines. Jetstar is the worst. Every other one of their flights is delayed. In checking carry on bags they are terrible. They don’t allow even 1kg extra.

Happy we didn't crash Our flight was more than 2:30 hours late, the gate changed twice (without any announcements in English, the staff was extremely rude with zero communication, I don't understand how flight attendants can be allowed to fly without being able to speak English when many travellers don't speak Japanese, it's dangerous). With all the delay and last minute chaotic boarding, the flight arrived at 23:50 at Osaka, of course there was no public transportation left so we had to take the taxi to reach our hotel, which is extremely expensive. And of course, the staff refused to give any passenger any compensation. How is this airline allowed to fly? I'm honestly wondering how the plane didn't crash.

excessive time taken for receive results of a flight search I tried to get details on a flight from Auckland to Tokyo, Four minutes later i am still waiting for the details to appear. A small piece of advice Jetstar: if you want people to fly with you and bring in more business then you need to get your act together and produce the flight details almost instantly. the time taken seems to be the norm.....really?