Absolutely DISGUSTING service from… Absolutely DISGUSTING service from Jetstar! They Cancelled one of my flights last minute and then when I was waiting on the phone for this to be sorted out they hung up on me and didn’t bother to call me back, so I had to call them again and this time I got the rudest most arrogant person on the other end saying that they will only refund me the flight fee and not any booking fees or service fees due to booking through Webjet. They have caused my partner to lose a FULL DAYS worth of income as he took the day off to drop me to the airport! They refused to put me on another flight which is not good enough. WILL NEVER FLY WITH JETSTAR AGAIN SO ANGRY!!

Delayed 3 times Delayed 3 times. Refreshment voucher offered $8 AUD. Will buy very little in an airport. To get the voucher you have to exit departures and go to check-in counters and then pass through security checks all over again. My advice, use this airline only if you have no affordable alternative.

Made us pay $75 for our hand luggage… Made us pay $75 for our hand luggage being 1kg over. Ridiculous service that was also 2 hours delayed. Don’t fly with them, not worth it

After 8pm and they’ve cancelled my sister’s flight so late and she’s very disabled! My sister is very disabled. Jetstar have just cancelled her flight from Melbourne to Sydney when she was already at the departure gate. It’s after 8pm, very late but most importantly, my sister uses a walker and can hardly walk. Jetstar better look after her or I’m contacting a current affair.

We will not take JETSTAR again ever I purchased a return ticket through Jetstar for my daughter back in December 2023. I paid extra dollars for an exit row seating for extra comfort. My daughter was 15 years old then. When I paid the extra money for the comfort seating, Jetstar collected the money with no hesitation. When my daughter got to the airport, Jetstar stopped her from using the exit row seating, claiming she was not allowed to take the exit row because she was younger than 16 years old. The staff at the airport said this amount of extra payment will be credited back to us. It didn't happen in a month time, so I rang them, it then became a drama. Call centre staff used English with strong accent, it was very difficult to communicate with them in an efficient way, they simply didn't care. We have never received the refund up to today. Our decision - we will never use Jetstar again. Very dishonest and disrespectful.