2 hours delay - worst company More than 2 hours delay, we were obliged to pay a taxi because there was no public transportation that late. We asked for compensation but there was nothing to be done. The hostess anoncing the delay, the changing gates, etc only spoke japanese and didn't translate anything and was rude. Very very poor Japan service. Even in countries with bad service I have never seen that.

Jestar...the joke is on you If you have any requirement to get to anywhere on time DO NOT book with jetstar. 12pl flight miraculously delayed for 3hrs & 15minutes, announced 30 minutes before boarding. They did not update the flight details so no one knew what was going on. Then they rush to board us at 1445 only to tell us we have to sit airside for another 2hrs! They lie, blame engineering issues & offer no compensation to travelers. Nothing but a bunch of thief mongering thugs. Sorrowful excuse of an airline. Go elsewhere if you can. Only flight delayed in all of Adelaide airport. Good one

If I could give 0 stars If I could give 0 stars, I would. It is a terrible airline; the only thing on their mind is how to charge you more before you fly. They charged us AUD150 for a light carryon pram without providing any invoice afterward and threatened us, saying they would unload all luggage if we complained further. While you can't expect 5-star customer service from a budget airline, this is way too much to endure. The ground staff are very rude at Adelaide Airport, giving you the worst experience before a holiday. Never ever again!!

Praise for Jetstar Once again i had the most amazing flight JQ117 departing 8.55am Denpasar to Perth on 22 April 2024.The captain and first officer introduced themselves and Mark and his cabin crew were all amazing Mark when speaking to any passenger addressed us by our christian name he had a wonderful memory and absolutely nothing was any trouble I travel with oxygen and need a wheelchair and the crew made sure i was ok and ensured a wheelchair was available Having always flown Garuda i was very hesitant about flying with Jetstar i had read so many bad reviews but the 5 times (plus return) trips i have now done with them i have nothing but the highest praise and even if Garuda started flying from Perth again i wouldnt use them Jetstar have won me over

Got a text saying we were boarding so… Got a text saying we were boarding so lined up at Cairns. Got told to go and weigh bag so did. Then got told to go back to the end of the line for a weight sticker. Watched someone else do same but didn't get sent to back of line. Got into queue to board with lots of other passengers then told only certain seats were boarding first. Stayed in line & stood aside with some other people. Nobody said okay the rest can board, we just found out by watching others in our seat area get let through! Very unorganised, unprofessional and felt a bit discriminatory!