Got a text saying we were boarding so… Got a text saying we were boarding so lined up at Cairns. Got told to go and weigh bag so did. Then got told to go back to the end of the line for a weight sticker. Watched someone else do same but didn't get sent to back of line. Got into queue to board with lots of other passengers then told only certain seats were boarding first. Stayed in line & stood aside with some other people. Nobody said okay the rest can board, we just found out by watching others in our seat area get let through! Very unorganised, unprofessional and felt a bit discriminatory!

Absolutely DISGUSTING service from… Absolutely DISGUSTING service from Jetstar! They Cancelled one of my flights last minute and then when I was waiting on the phone for this to be sorted out they hung up on me and didn’t bother to call me back, so I had to call them again and this time I got the rudest most arrogant person on the other end saying that they will only refund me the flight fee and not any booking fees or service fees due to booking through Webjet. They have caused my partner to lose a FULL DAYS worth of income as he took the day off to drop me to the airport! They refused to put me on another flight which is not good enough. WILL NEVER FLY WITH JETSTAR AGAIN SO ANGRY!!

Delayed 3 times Delayed 3 times. Refreshment voucher offered $8 AUD. Will buy very little in an airport. To get the voucher you have to exit departures and go to check-in counters and then pass through security checks all over again. My advice, use this airline only if you have no affordable alternative.

Bunch of sharks Business trip to Wellington from Christchurch, flew AIR NZ up to wellington which was fantastic. Went to leave wellington and yes the bag limit is 7kgs but my bag was 9kg and got pinged with a $75 excess baggage fee. Bunh of sharks, do not fly Jetstar. Air NZ is not that much more and the experience is 100% better. They will be weighing the passengers next!! Never again jetstar

Worse flight Worse flight, they harass cutomers, 7 kg hand bag couting with laptop, if over 200gm they charge extra massive $$, they weight just at gate of bording and charge you massive amount. they also target customers with skin colours and do racist bahavoir. Melbourn airport having worse staff, they dont speak u with reaperct. they treat customers like one object. on 12/4/24 flight 776 8:10 pm they charge most customerr for over weight of 200 to 500gm on 7kg. this is how they make money, beggar flight owner.if over 200 gm weight of your medical items stil they not allowed, they dont care throw in bin or pay money. at this flight one old lady staff did this, she is carring weight machine to do. never ever chose this flight. their staff r thinking they are kings and queens and rest of are alians. 0 start of 5, worse than ever. dont chose it. all r doing by owner instruction. Heee owner if u need money for ur food let us know happy to donate, but you need to be human, by doing those you will be going down, one day ur flight comany will be bankcurpt i am sure,