Happy we didn't crash Our flight was more than 2:30 hours late, the gate changed twice (without any announcements in English, the staff was extremely rude with zero communication, I don't understand how flight attendants can be allowed to fly without being able to speak English when many travellers don't speak Japanese, it's dangerous). With all the delay and last minute chaotic boarding, the flight arrived at 23:50 at Osaka, of course there was no public transportation left so we had to take the taxi to reach our hotel, which is extremely expensive. And of course, the staff refused to give any passenger any compensation. How is this airline allowed to fly? I'm honestly wondering how the plane didn't crash.

Jetstar Holidays is a scam Booked a Jetstar holiday package from Perth to Bali - our flight was cancelled due to technical issues (they’re fault) and they did nothing to recoup the costs or extend our trip to the package I originally booked. I spoke several times with different people at Jetstar holidays who basically had nothing to offer other than “we will try” to negotiate a refund for the first night from the hotel….uh ok, completely avoiding any questions about they’re policy in relation to flight cancellations for hotel/flight packages. When I did finally check in at the hotel I noticed the booking agent for our package was actually Expedia - so Jetstar has just sold the licence for these other travel groups to operate under their name. I don’t think I have actually spoken to one person from Jetstar in this whole week, including the staff at the Perth airport who said they worked for a third party called McKenzie’s and weren’t able to help me with any additional information or support. No one has called me back or emailed me to follow up on my calls or has provided an option that means I will actually get what I paid for. Do not book with them, absolute rip off company hiding behind third party providers so you have to spend hours trying to figure out what might be possible and they just don’t give a crap. Also, just had an update that our flight home has been cancelled….seriously.

Cabin baggage failure I had the worst experience flying experience last year. I had paid for extra cabin baggage but was allowed to take just one bag. Ground staff were unhelpful. They almost made me miss my flight. Customer Service had no understanding of the issue when I logged an online complaint. They kept coming back to me with the same, irrelevant response.

After 8pm and they’ve cancelled my sister’s flight so late and she’s very disabled! My sister is very disabled. Jetstar have just cancelled her flight from Melbourne to Sydney when she was already at the departure gate. It’s after 8pm, very late but most importantly, my sister uses a walker and can hardly walk. Jetstar better look after her or I’m contacting a current affair.

Made us pay $75 for our hand luggage… Made us pay $75 for our hand luggage being 1kg over. Ridiculous service that was also 2 hours delayed. Don’t fly with them, not worth it