To avoid at all costs as you will lose… To avoid at all costs as you will lose a lot flying with them. Those are just thieves. We first had a plane where they cancelled our boarding due to overbooking, thing they hid until the boarding, and then on the next day, the company refused to operate the flight, claiming that the crew was tired. Now they refuse to refund our plane tickets and the hotel room after having ruined our vacations! We won’t let it go and will liaise with the government to claim our due and to ensure those practices cease! Booking Reference: PRIQRH Stephanie Tully, your place is in front of Judge.

Jestar...the joke is on you If you have any requirement to get to anywhere on time DO NOT book with jetstar. 12pl flight miraculously delayed for 3hrs & 15minutes, announced 30 minutes before boarding. They did not update the flight details so no one knew what was going on. Then they rush to board us at 1445 only to tell us we have to sit airside for another 2hrs! They lie, blame engineering issues & offer no compensation to travelers. Nothing but a bunch of thief mongering thugs. Sorrowful excuse of an airline. Go elsewhere if you can. Only flight delayed in all of Adelaide airport. Good one

Got a text saying we were boarding so… Got a text saying we were boarding so lined up at Cairns. Got told to go and weigh bag so did. Then got told to go back to the end of the line for a weight sticker. Watched someone else do same but didn't get sent to back of line. Got into queue to board with lots of other passengers then told only certain seats were boarding first. Stayed in line & stood aside with some other people. Nobody said okay the rest can board, we just found out by watching others in our seat area get let through! Very unorganised, unprofessional and felt a bit discriminatory!

2 hours delay - worst company More than 2 hours delay, we were obliged to pay a taxi because there was no public transportation that late. We asked for compensation but there was nothing to be done. The hostess anoncing the delay, the changing gates, etc only spoke japanese and didn't translate anything and was rude. Very very poor Japan service. Even in countries with bad service I have never seen that.

excessive time taken for receive results of a flight search I tried to get details on a flight from Auckland to Tokyo, Four minutes later i am still waiting for the details to appear. A small piece of advice Jetstar: if you want people to fly with you and bring in more business then you need to get your act together and produce the flight details almost instantly. the time taken seems to be the norm.....really?