Absolutely DISGUSTING service from… Absolutely DISGUSTING service from Jetstar! They Cancelled one of my flights last minute and then when I was waiting on the phone for this to be sorted out they hung up on me and didn’t bother to call me back, so I had to call them again and this time I got the rudest most arrogant person on the other end saying that they will only refund me the flight fee and not any booking fees or service fees due to booking through Webjet. They have caused my partner to lose a FULL DAYS worth of income as he took the day off to drop me to the airport! They refused to put me on another flight which is not good enough. WILL NEVER FLY WITH JETSTAR AGAIN SO ANGRY!!

Delayed 3 times Delayed 3 times. Refreshment voucher offered $8 AUD. Will buy very little in an airport. To get the voucher you have to exit departures and go to check-in counters and then pass through security checks all over again. My advice, use this airline only if you have no affordable alternative.

Made us pay $75 for our hand luggage… Made us pay $75 for our hand luggage being 1kg over. Ridiculous service that was also 2 hours delayed. Don’t fly with them, not worth it

Praise for Jetstar Once again i had the most amazing flight JQ117 departing 8.55am Denpasar to Perth on 22 April 2024.The captain and first officer introduced themselves and Mark and his cabin crew were all amazing Mark when speaking to any passenger addressed us by our christian name he had a wonderful memory and absolutely nothing was any trouble I travel with oxygen and need a wheelchair and the crew made sure i was ok and ensured a wheelchair was available Having always flown Garuda i was very hesitant about flying with Jetstar i had read so many bad reviews but the 5 times (plus return) trips i have now done with them i have nothing but the highest praise and even if Garuda started flying from Perth again i wouldnt use them Jetstar have won me over

If I could give 0 stars If I could give 0 stars, I would. It is a terrible airline; the only thing on their mind is how to charge you more before you fly. They charged us AUD150 for a light carryon pram without providing any invoice afterward and threatened us, saying they would unload all luggage if we complained further. While you can't expect 5-star customer service from a budget airline, this is way too much to endure. The ground staff are very rude at Adelaide Airport, giving you the worst experience before a holiday. Never ever again!!