Avoid this airline Our Perth to Brisbane 23:10 flight delayed till 00:40, gate changed TWICE! On boarding at 01:10 we were ejected due to downsized aircraft which we were told the lie "because it had no row 30!!". Ended up waiting 2 hrs at service desk long queue as a Sydney flight had been cancelled as well! Staff while polite had clearly been instructed to do everything possible in the interest of airline and not customers were unwilling and unhelpful. Our 4 day trip will now be only 3 (we won't meet up with all the people we needed to as a result) but we are still paying for 4 nights accommodation in Brisbane! It was a real struggle to get them to arrange a hotel which we were later told we had to check out from at 11:00 (we only got there at 03:00). Next flight is a full 24 hours later! Compensation, help and customer service is virtually absent and extremely poor! Update it’s now almost 24 hours later and we are waiting for our new flight which of course is delayed! It seems in Aus airlines are free from government regulation and so operate a rip off the customer policy and even have their own consortium to ensure that almost nobody will ever receive compensation!

We will not take JETSTAR again ever I purchased a return ticket through Jetstar for my daughter back in December 2023. I paid extra dollars for an exit row seating for extra comfort. My daughter was 15 years old then. When I paid the extra money for the comfort seating, Jetstar collected the money with no hesitation. When my daughter got to the airport, Jetstar stopped her from using the exit row seating, claiming she was not allowed to take the exit row because she was younger than 16 years old. The staff at the airport said this amount of extra payment will be credited back to us. It didn't happen in a month time, so I rang them, it then became a drama. Call centre staff used English with strong accent, it was very difficult to communicate with them in an efficient way, they simply didn't care. We have never received the refund up to today. Our decision - we will never use Jetstar again. Very dishonest and disrespectful.

After 8pm and they’ve cancelled my sister’s flight so late and she’s very disabled! My sister is very disabled. Jetstar have just cancelled her flight from Melbourne to Sydney when she was already at the departure gate. It’s after 8pm, very late but most importantly, my sister uses a walker and can hardly walk. Jetstar better look after her or I’m contacting a current affair.

Happy we didn't crash Our flight was more than 2:30 hours late, the gate changed twice (without any announcements in English, the staff was extremely rude with zero communication, I don't understand how flight attendants can be allowed to fly without being able to speak English when many travellers don't speak Japanese, it's dangerous). With all the delay and last minute chaotic boarding, the flight arrived at 23:50 at Osaka, of course there was no public transportation left so we had to take the taxi to reach our hotel, which is extremely expensive. And of course, the staff refused to give any passenger any compensation. How is this airline allowed to fly? I'm honestly wondering how the plane didn't crash.

Delayed 3 times Delayed 3 times. Refreshment voucher offered $8 AUD. Will buy very little in an airport. To get the voucher you have to exit departures and go to check-in counters and then pass through security checks all over again. My advice, use this airline only if you have no affordable alternative.