After 8pm and they’ve cancelled my sister’s flight so late and she’s very disabled! My sister is very disabled. Jetstar have just cancelled her flight from Melbourne to Sydney when she was already at the departure gate. It’s after 8pm, very late but most importantly, my sister uses a walker and can hardly walk. Jetstar better look after her or I’m contacting a current affair.

Hey Ty from Jetstar Hey Ty from Jetstar, maybe take the dick out of your mouth and stop talking so fast so we can understand what you are saying you big fairy.

excessive time taken for receive results of a flight search I tried to get details on a flight from Auckland to Tokyo, Four minutes later i am still waiting for the details to appear. A small piece of advice Jetstar: if you want people to fly with you and bring in more business then you need to get your act together and produce the flight details almost instantly. the time taken seems to be the norm.....really?

We will not take JETSTAR again ever I purchased a return ticket through Jetstar for my daughter back in December 2023. I paid extra dollars for an exit row seating for extra comfort. My daughter was 15 years old then. When I paid the extra money for the comfort seating, Jetstar collected the money with no hesitation. When my daughter got to the airport, Jetstar stopped her from using the exit row seating, claiming she was not allowed to take the exit row because she was younger than 16 years old. The staff at the airport said this amount of extra payment will be credited back to us. It didn't happen in a month time, so I rang them, it then became a drama. Call centre staff used English with strong accent, it was very difficult to communicate with them in an efficient way, they simply didn't care. We have never received the refund up to today. Our decision - we will never use Jetstar again. Very dishonest and disrespectful.

If I could give 0 stars If I could give 0 stars, I would. It is a terrible airline; the only thing on their mind is how to charge you more before you fly. They charged us AUD150 for a light carryon pram without providing any invoice afterward and threatened us, saying they would unload all luggage if we complained further. While you can't expect 5-star customer service from a budget airline, this is way too much to endure. The ground staff are very rude at Adelaide Airport, giving you the worst experience before a holiday. Never ever again!!