We will not take JETSTAR again ever I purchased a return ticket through Jetstar for my daughter back in December 2023. I paid extra dollars for an exit row seating for extra comfort. My daughter was 15 years old then. When I paid the extra money for the comfort seating, Jetstar collected the money with no hesitation. When my daughter got to the airport, Jetstar stopped her from using the exit row seating, claiming she was not allowed to take the exit row because she was younger than 16 years old. The staff at the airport said this amount of extra payment will be credited back to us. It didn't happen in a month time, so I rang them, it then became a drama. Call centre staff used English with strong accent, it was very difficult to communicate with them in an efficient way, they simply didn't care. We have never received the refund up to today. Our decision - we will never use Jetstar again. Very dishonest and disrespectful.

Don’t fly with jetstar You I fly overseas almost once or twice a month. Therefore I have experience of flying with a lot of airlines. Jetstar is the worst. Every other one of their flights is delayed. In checking carry on bags they are terrible. They don’t allow even 1kg extra.

To avoid at all costs as you will lose… To avoid at all costs as you will lose a lot flying with them. Those are just thieves. We first had a plane where they cancelled our boarding due to overbooking, thing they hid until the boarding, and then on the next day, the company refused to operate the flight, claiming that the crew was tired. Now they refuse to refund our plane tickets and the hotel room after having ruined our vacations! We won’t let it go and will liaise with the government to claim our due and to ensure those practices cease! Booking Reference: PRIQRH Stephanie Tully, your place is in front of Judge.

Cabin baggage failure I had the worst experience flying experience last year. I had paid for extra cabin baggage but was allowed to take just one bag. Ground staff were unhelpful. They almost made me miss my flight. Customer Service had no understanding of the issue when I logged an online complaint. They kept coming back to me with the same, irrelevant response.

After 8pm and they’ve cancelled my sister’s flight so late and she’s very disabled! My sister is very disabled. Jetstar have just cancelled her flight from Melbourne to Sydney when she was already at the departure gate. It’s after 8pm, very late but most importantly, my sister uses a walker and can hardly walk. Jetstar better look after her or I’m contacting a current affair.