Made us pay $75 for our hand luggage… Made us pay $75 for our hand luggage being 1kg over. Ridiculous service that was also 2 hours delayed. Don’t fly with them, not worth it

Praise for Jetstar Once again i had the most amazing flight JQ117 departing 8.55am Denpasar to Perth on 22 April 2024.The captain and first officer introduced themselves and Mark and his cabin crew were all amazing Mark when speaking to any passenger addressed us by our christian name he had a wonderful memory and absolutely nothing was any trouble I travel with oxygen and need a wheelchair and the crew made sure i was ok and ensured a wheelchair was available Having always flown Garuda i was very hesitant about flying with Jetstar i had read so many bad reviews but the 5 times (plus return) trips i have now done with them i have nothing but the highest praise and even if Garuda started flying from Perth again i wouldnt use them Jetstar have won me over

Got a text saying we were boarding so… Got a text saying we were boarding so lined up at Cairns. Got told to go and weigh bag so did. Then got told to go back to the end of the line for a weight sticker. Watched someone else do same but didn't get sent to back of line. Got into queue to board with lots of other passengers then told only certain seats were boarding first. Stayed in line & stood aside with some other people. Nobody said okay the rest can board, we just found out by watching others in our seat area get let through! Very unorganised, unprofessional and felt a bit discriminatory!

Delayed 3 times Delayed 3 times. Refreshment voucher offered $8 AUD. Will buy very little in an airport. To get the voucher you have to exit departures and go to check-in counters and then pass through security checks all over again. My advice, use this airline only if you have no affordable alternative.

Cabin baggage failure I had the worst experience flying experience last year. I had paid for extra cabin baggage but was allowed to take just one bag. Ground staff were unhelpful. They almost made me miss my flight. Customer Service had no understanding of the issue when I logged an online complaint. They kept coming back to me with the same, irrelevant response.