To avoid at all costs as you will lose… To avoid at all costs as you will lose a lot flying with them. Those are just thieves. We first had a plane where they cancelled our boarding due to overbooking, thing they hid until the boarding, and then on the next day, the company refused to operate the flight, claiming that the crew was tired. Now they refuse to refund our plane tickets and the hotel room after having ruined our vacations! We won’t let it go and will liaise with the government to claim our due and to ensure those practices cease! Booking Reference: PRIQRH Stephanie Tully, your place is in front of Judge.

Worse flight Worse flight, they harass cutomers, 7 kg hand bag couting with laptop, if over 200gm they charge extra massive $$, they weight just at gate of bording and charge you massive amount. they also target customers with skin colours and do racist bahavoir. Melbourn airport having worse staff, they dont speak u with reaperct. they treat customers like one object. on 12/4/24 flight 776 8:10 pm they charge most customerr for over weight of 200 to 500gm on 7kg. this is how they make money, beggar flight owner.if over 200 gm weight of your medical items stil they not allowed, they dont care throw in bin or pay money. at this flight one old lady staff did this, she is carring weight machine to do. never ever chose this flight. their staff r thinking they are kings and queens and rest of are alians. 0 start of 5, worse than ever. dont chose it. all r doing by owner instruction. Heee owner if u need money for ur food let us know happy to donate, but you need to be human, by doing those you will be going down, one day ur flight comany will be bankcurpt i am sure,

Jetstar Holidays is a scam Booked a Jetstar holiday package from Perth to Bali - our flight was cancelled due to technical issues (they’re fault) and they did nothing to recoup the costs or extend our trip to the package I originally booked. I spoke several times with different people at Jetstar holidays who basically had nothing to offer other than “we will try” to negotiate a refund for the first night from the hotel….uh ok, completely avoiding any questions about they’re policy in relation to flight cancellations for hotel/flight packages. When I did finally check in at the hotel I noticed the booking agent for our package was actually Expedia - so Jetstar has just sold the licence for these other travel groups to operate under their name. I don’t think I have actually spoken to one person from Jetstar in this whole week, including the staff at the Perth airport who said they worked for a third party called McKenzie’s and weren’t able to help me with any additional information or support. No one has called me back or emailed me to follow up on my calls or has provided an option that means I will actually get what I paid for. Do not book with them, absolute rip off company hiding behind third party providers so you have to spend hours trying to figure out what might be possible and they just don’t give a crap. Also, just had an update that our flight home has been cancelled….seriously.

Made us pay $75 for our hand luggage… Made us pay $75 for our hand luggage being 1kg over. Ridiculous service that was also 2 hours delayed. Don’t fly with them, not worth it

excessive time taken for receive results of a flight search I tried to get details on a flight from Auckland to Tokyo, Four minutes later i am still waiting for the details to appear. A small piece of advice Jetstar: if you want people to fly with you and bring in more business then you need to get your act together and produce the flight details almost instantly. the time taken seems to be the norm.....really?