Happy we didn't crash Our flight was more than 2:30 hours late, the gate changed twice (without any announcements in English, the staff was extremely rude with zero communication, I don't understand how flight attendants can be allowed to fly without being able to speak English when many travellers don't speak Japanese, it's dangerous). With all the delay and last minute chaotic boarding, the flight arrived at 23:50 at Osaka, of course there was no public transportation left so we had to take the taxi to reach our hotel, which is extremely expensive. And of course, the staff refused to give any passenger any compensation. How is this airline allowed to fly? I'm honestly wondering how the plane didn't crash.

Delayed 3 times Delayed 3 times. Refreshment voucher offered $8 AUD. Will buy very little in an airport. To get the voucher you have to exit departures and go to check-in counters and then pass through security checks all over again. My advice, use this airline only if you have no affordable alternative.

Jestar...the joke is on you If you have any requirement to get to anywhere on time DO NOT book with jetstar. 12pl flight miraculously delayed for 3hrs & 15minutes, announced 30 minutes before boarding. They did not update the flight details so no one knew what was going on. Then they rush to board us at 1445 only to tell us we have to sit airside for another 2hrs! They lie, blame engineering issues & offer no compensation to travelers. Nothing but a bunch of thief mongering thugs. Sorrowful excuse of an airline. Go elsewhere if you can. Only flight delayed in all of Adelaide airport. Good one

To avoid at all costs as you will lose… To avoid at all costs as you will lose a lot flying with them. Those are just thieves. We first had a plane where they cancelled our boarding due to overbooking, thing they hid until the boarding, and then on the next day, the company refused to operate the flight, claiming that the crew was tired. Now they refuse to refund our plane tickets and the hotel room after having ruined our vacations! We won’t let it go and will liaise with the government to claim our due and to ensure those practices cease! Booking Reference: PRIQRH Stephanie Tully, your place is in front of Judge.

Avoid this airline Our Perth to Brisbane 23:10 flight delayed till 00:40, gate changed TWICE! On boarding at 01:10 we were ejected due to downsized aircraft which we were told the lie "because it had no row 30!!". Ended up waiting 2 hrs at service desk long queue as a Sydney flight had been cancelled as well! Staff while polite had clearly been instructed to do everything possible in the interest of airline and not customers were unwilling and unhelpful. Our 4 day trip will now be only 3 (we won't meet up with all the people we needed to as a result) but we are still paying for 4 nights accommodation in Brisbane! It was a real struggle to get them to arrange a hotel which we were later told we had to check out from at 11:00 (we only got there at 03:00). Next flight is a full 24 hours later! Compensation, help and customer service is virtually absent and extremely poor! Update it’s now almost 24 hours later and we are waiting for our new flight which of course is delayed! It seems in Aus airlines are free from government regulation and so operate a rip off the customer policy and even have their own consortium to ensure that almost nobody will ever receive compensation!