Absolutely DISGUSTING service from… Absolutely DISGUSTING service from Jetstar! They Cancelled one of my flights last minute and then when I was waiting on the phone for this to be sorted out they hung up on me and didn’t bother to call me back, so I had to call them again and this time I got the rudest most arrogant person on the other end saying that they will only refund me the flight fee and not any booking fees or service fees due to booking through Webjet. They have caused my partner to lose a FULL DAYS worth of income as he took the day off to drop me to the airport! They refused to put me on another flight which is not good enough. WILL NEVER FLY WITH JETSTAR AGAIN SO ANGRY!!

Made us pay $75 for our hand luggage… Made us pay $75 for our hand luggage being 1kg over. Ridiculous service that was also 2 hours delayed. Don’t fly with them, not worth it

Happy we didn't crash Our flight was more than 2:30 hours late, the gate changed twice (without any announcements in English, the staff was extremely rude with zero communication, I don't understand how flight attendants can be allowed to fly without being able to speak English when many travellers don't speak Japanese, it's dangerous). With all the delay and last minute chaotic boarding, the flight arrived at 23:50 at Osaka, of course there was no public transportation left so we had to take the taxi to reach our hotel, which is extremely expensive. And of course, the staff refused to give any passenger any compensation. How is this airline allowed to fly? I'm honestly wondering how the plane didn't crash.

Got a text saying we were boarding so… Got a text saying we were boarding so lined up at Cairns. Got told to go and weigh bag so did. Then got told to go back to the end of the line for a weight sticker. Watched someone else do same but didn't get sent to back of line. Got into queue to board with lots of other passengers then told only certain seats were boarding first. Stayed in line & stood aside with some other people. Nobody said okay the rest can board, we just found out by watching others in our seat area get let through! Very unorganised, unprofessional and felt a bit discriminatory!

2 hours delay - worst company More than 2 hours delay, we were obliged to pay a taxi because there was no public transportation that late. We asked for compensation but there was nothing to be done. The hostess anoncing the delay, the changing gates, etc only spoke japanese and didn't translate anything and was rude. Very very poor Japan service. Even in countries with bad service I have never seen that.