Booked tickets in February Booked tickets in February, they charged my credit card, I was never informed either by email or my telephone that flight was approved or disapproved, checked with them a weekbefore the flight in May looking for-my etickets, they said that price on tickets went up, they tried to contact me, but I never responded, which is not true verified by my call logs and email logs including spam. Bottom line I have no tickets! Do yourself a favor and avoid these guys, you can get the same price tickets working directly with Airlines!

My money for a canceled trip was never… My money for a canceled trip was never refunded to my credit card and I saw where I was charged in my bank account by Alaska Air for the trip. Alaska Air could not refund me because the charge produced by New Travel Trip did contain the correct information like ticket # or booking confirmation. Don’t trust this company with your travel plans!

Stole my money and had zero customer service! Terrible service, I have called about 15 times and have been hung up on every time. They refused to refund my flight that was cancelled then agreed on giving me $310 usd in travel credits which was significantly less than what I had paid for my flight. I then went to use these travel credits and was told they’re invalid and it was my fault. After fighting with management I was given a ticket number and told I could rebook through westjet who said only the travel agency can rebook and issue a refund (and said that there should be no issues with this). The agency told me otherwise and said they couldn’t give refunds as that is out of their control and only the airline could issue them… at the end of the day I did not get my flight, my travel credits, or my money. DO NOT USE THIS COMPANY THEY ARE CROOKS AND HAVE ZERO CUSTOMER SERVICE!!!

Emailed was sent back no address by… Emailed was sent back no address by that name. No one answering phone left a message first time. Second third and fourth time number would not even connect. Attorney General needs to investigate. Total scam.

This is a total scam This is a total scam. Ordered tickets in April have been in contact with the company several times being told my tickets would be here in a week 2 weeks 2 days. Finally called the airline company to find I didn't even have tickets. Then I get an email from them today stating after numerous calls and attempts to reach you and not doing so we are canceling your tickets.Total scam stay away!