Bait and swith Bait and switch, paid for two round trip tickets approximately $500, found out you have to pay additional for carry on baggage, check in baggage, cost for seat and airport costs and taxes. It cost me an additional 249 dollar each way (almost $500) RIP OFF…

Absolutely fudging horrible Absolutely fudging horrible! Do not go through this site! Total scam! My dad just bought tickets and I’m trying to reach their customer service and NON of the contact info provided is working ! They gave us a number to call for “immediate response” which gives a busy line and their customer service email says “it’s not found” I am absolutely mortified from what a scam this has been WOW!

Like many other reviews on here I… Like many other reviews on here I purchased the ticket, received an email with a booking number telling me they would send me the e-ticket when the payment was processed. $643 was debited from my account and when I woke up this afternoon still no e-ticket I have called and I have emailed nothing no response I have had to call my bank and cancel my card and report them as fraudulent,,, now I am now 1800 miles away from home with no debit card. The bank is sending me another one to my home address 1800 miles away in 7 to 10 business days,,, LESSON LEARNED!! #FURIOUS

My money for a canceled trip was never… My money for a canceled trip was never refunded to my credit card and I saw where I was charged in my bank account by Alaska Air for the trip. Alaska Air could not refund me because the charge produced by New Travel Trip did contain the correct information like ticket # or booking confirmation. Don’t trust this company with your travel plans!

Terrible customer service We had to re-schedule a trip and after two month can not get our refund. All customer service will do is send an email saying it will be refunded in 7-10 days. Sixty (60) later no refund. Impossible to reach anyone who can actually help you. Terrible company do not trust them with your travel plans.