didn't expect an internatioal company rips me off with travel insurance and covid 19 cancellations, CheapOair did not refund me neither gave me a credit for another ticket. it has been over a year since I bought the ticket , I made international calls, a chat, and wrote e.mails with no use it was so draining every time I had to explain to a new different agent. even when they call they hang up even before I answer and then send me an e.mail that they called a very bad experience. Nawal El Husseini.

No way to contact customer service, steals money I have been charged random amounts of approximately $80 from Cheapoair on my credit card on three occasions after buying my ticket, and one of these charges was nine days after buying my ticket. I have no idea why. I tried to contact Cheapoair's customer service phone number, and after 50 minutes I was connected to someone who was terrible and made it very clear that he just couldn't be bothered to help, so he said he would transfer me to another department. I asked him whether I'd be put on hold again and he said no, but I was put on hold for another 20 minutes before the line hung up. Don't trust Cheapoair.

Coronavirus Coronavirus, yeah I get it. I've spent 10 hours in the past two days trying to get through to customer service, online, via chat, sent emails, spent most of those 10 hours on automated hold with ZERO response! International flight coming up in less than 24 hours and it is pretty apparent that they are either not staffed or have extremely poor service. Spending $8.4k for 7 tickets to Mexico and the customer service is absolutely abhorrent.

Terrible customer service Terrible customer service. I ordered a round trip and paid A LOT of money. I find out the return destination was different from where I travelled from. When I called them to adjust it, they told me that all flight back are fully booked and that I would have PAY to get anything adjusted. I am furious with this. They kept transferring me from one incompetent agent to another. Literally takes over an hour to get any question answered. Never again will I use them or recommend them.

CheapOAir is absolutely horrible Update on my CheapOAir experience: CheapOAir continually refused to give us a refund when our flights were cancelled due to COVID. They said we could get partial credit that had to be used by December 2020. (Hah!) After months of frustrating communication, you know what finally worked in getting a refund? Filling out a complaint form with the U.S. Dept of Transportation. On the same day we got an email from the dept. saying that they ask companies who have had complaints filed against them to resolve the problem, CheapOAir contacted us and said we would be getting a refund!