Bad customer service and long waiting time Bad customer service, they keep you on hold for more then an hour for no reason and after they place you on hold, they hang up the call. This is really unprofessional. They are super rude with customers. Me and my husband both had same experiance. I am never going to purchase ticket from cheapoair.

Coronavirus Coronavirus, yeah I get it. I've spent 10 hours in the past two days trying to get through to customer service, online, via chat, sent emails, spent most of those 10 hours on automated hold with ZERO response! International flight coming up in less than 24 hours and it is pretty apparent that they are either not staffed or have extremely poor service. Spending $8.4k for 7 tickets to Mexico and the customer service is absolutely abhorrent.

Bought a ticket, hidden fees, and cancelation cost me $ 58 I just purchased an airline ticket for $ 887.89 and I had a previous bad experience with cheapoair, so I got the $ 14.95 free cancelation insurance. Long story short, Cheapair didn't acknowledge the insurance for Free cancelation and they discounted me $ 58.90, a total rip off and I had to wait almost 1 hour for customer service. The chat on Cheapoair's website is not helpful at all, they referred you to an email and the phone number.

No way to contact customer service, steals money I have been charged random amounts of approximately $80 from Cheapoair on my credit card on three occasions after buying my ticket, and one of these charges was nine days after buying my ticket. I have no idea why. I tried to contact Cheapoair's customer service phone number, and after 50 minutes I was connected to someone who was terrible and made it very clear that he just couldn't be bothered to help, so he said he would transfer me to another department. I asked him whether I'd be put on hold again and he said no, but I was put on hold for another 20 minutes before the line hung up. Don't trust Cheapoair.

If I could give zero stars I would If I could give zero stars I would. I’m still kicking myself for buying through this company without reviewing them first. My tickets got cancelled because of Covid and they wouldn’t refund me! The stipulations on my flight credits are ridiculous. They’re basically stealing $1200 from me which I need because I’m poor, which is why I bought from them in the first place. Do not buy through this company.