CheapOAir is absolutely horrible Update on my CheapOAir experience: CheapOAir continually refused to give us a refund when our flights were cancelled due to COVID. They said we could get partial credit that had to be used by December 2020. (Hah!) After months of frustrating communication, you know what finally worked in getting a refund? Filling out a complaint form with the U.S. Dept of Transportation. On the same day we got an email from the dept. saying that they ask companies who have had complaints filed against them to resolve the problem, CheapOAir contacted us and said we would be getting a refund!

Don’t use them Don’t use them, it’s easy to book, but support is terrible. I was stranded in the Philippines, since my flight was canceled through China! I bought their useless insurance, I got my original half of the round trip refunded and had to pay out if pocket almost triple for a rebook. Then I just went through the same thing booking and receiving a call do I want the real insurance. I was so upset,I trued to cancel within two hours what a joke, don’t bother. Take your money to a casino

Worst experience ever Worst experience ever, My flight has been cancelled as destination country not allow to land any flight. Even they charged me 95$ cheapoair booking charge and 300$ other charges. Really disappointed with services. And with Never Ever go for services In future.. horrible company waste of time and money

I have asked for my refund but every… I have requested for my refund but every time I check booking status, it still in "active". it is to slow to get my refund and I don't know if Cheapoair procedure any actions to help customer get refunding. The only answer I get is "We will notify you once airline accept it". The auto assistant service shows the passengers name and city/date change for my booking, but after waiting 2hours for Agent supports, the answer is : "Yes sure but airline will not get changed and passenger will remain same." It was just time consuming to wait customer support service. No any helpfull.

Coronavirus Coronavirus, yeah I get it. I've spent 10 hours in the past two days trying to get through to customer service, online, via chat, sent emails, spent most of those 10 hours on automated hold with ZERO response! International flight coming up in less than 24 hours and it is pretty apparent that they are either not staffed or have extremely poor service. Spending $8.4k for 7 tickets to Mexico and the customer service is absolutely abhorrent.