They did not inform any Covid test They did not inform any Covid test. My dad who turn 70th transferred SF from Toronto. Asiana Airline asked Covid test that Cheapoair did not asking or any comments. He missed the flight and stay over night inside airport. Next day he took a test and gave to Asiana Airline but they can't take him because Cheapoair did not doing anything for his reschedule. My brother and I called more than 20 times to customers service center but they keep saying 'please hold we will connect our supervisor or please hold for team discussion.' After 1 hour holding suddenly disconnected the phone. My dad is still in airport more than 4 days now. He feels weakness and not safely without any care. How can Cheapoair care their customer like it. We paying over 2500 USD for ticket.

Don't deserve even one star Don't deserve even one star. The other bad reviews are true-they are no good. I was booking a flight, but at the page before final payment, I checked reviews of the airline and decided to go with another. I tried go go back from the page but it froze like it was intentional. I waited about 5 minutes but the page only wanted to go to final payment. I closed it out not worried because I did not finalize payment. However, they pushed the payment through themselves and after run-around after another, they reimbursed it minus-$150.00 fee. Can you believe it-they charge me $150 for their scam. NEVER EVER use them!

No way to contact customer service, steals money I have been charged random amounts of approximately $80 from Cheapoair on my credit card on three occasions after buying my ticket, and one of these charges was nine days after buying my ticket. I have no idea why. I tried to contact Cheapoair's customer service phone number, and after 50 minutes I was connected to someone who was terrible and made it very clear that he just couldn't be bothered to help, so he said he would transfer me to another department. I asked him whether I'd be put on hold again and he said no, but I was put on hold for another 20 minutes before the line hung up. Don't trust Cheapoair.

Troubles with refund This company has honestly had my family and I go through more stress than the corona virus itself. After 3 weeks of calling and being put on hold for 2 hours we still can’t get a hold of anyone for our refund. My grandma and I were supposed to fly to Paris April 3rd but due to the virus it all got cancelled with Norwegian. Since I purchased my tickets with cheapoair it’s been a hassle. After all this work I definitely won’t buy tickets from them anymore as they totally lost a customer due to them being so unprofessional with us customers.

I would love to give less than one… I would love to give less than one star. I tried to purchase a ticket for august 17th and i received a message that the ticket is not available for that particular date and my card will not be charged, right after that they booked a ticket for August 16th without my authorization and i am still disputing with my credit card company. My Plan is to take them to small claims court. Next i rather pay more and go somewhere else.