Troubles with refund This company has honestly had my family and I go through more stress than the corona virus itself. After 3 weeks of calling and being put on hold for 2 hours we still can’t get a hold of anyone for our refund. My grandma and I were supposed to fly to Paris April 3rd but due to the virus it all got cancelled with Norwegian. Since I purchased my tickets with cheapoair it’s been a hassle. After all this work I definitely won’t buy tickets from them anymore as they totally lost a customer due to them being so unprofessional with us customers.

Terrible customer service Terrible customer service. I ordered a round trip and paid A LOT of money. I find out the return destination was different from where I travelled from. When I called them to adjust it, they told me that all flight back are fully booked and that I would have PAY to get anything adjusted. I am furious with this. They kept transferring me from one incompetent agent to another. Literally takes over an hour to get any question answered. Never again will I use them or recommend them.

4 Star I thoroughly enjoyed my stay at Ramada. The employees made me feel right at home. The room was very clean as well as the facilities - pool , sauna.. Making the reservations was quick & easy to do. I appreciate the wonderful experience to help me relax & enjoy my vacation. Thank you. God bless you all. Diane

Coronavirus Coronavirus, yeah I get it. I've spent 10 hours in the past two days trying to get through to customer service, online, via chat, sent emails, spent most of those 10 hours on automated hold with ZERO response! International flight coming up in less than 24 hours and it is pretty apparent that they are either not staffed or have extremely poor service. Spending $8.4k for 7 tickets to Mexico and the customer service is absolutely abhorrent.

Bad customer service and long waiting time Bad customer service, they keep you on hold for more then an hour for no reason and after they place you on hold, they hang up the call. This is really unprofessional. They are super rude with customers. Me and my husband both had same experiance. I am never going to purchase ticket from cheapoair.