Bad customer service and long waiting time Bad customer service, they keep you on hold for more then an hour for no reason and after they place you on hold, they hang up the call. This is really unprofessional. They are super rude with customers. Me and my husband both had same experiance. I am never going to purchase ticket from cheapoair.

Worst experience ever Worst experience ever, My flight has been cancelled as destination country not allow to land any flight. Even they charged me 95$ cheapoair booking charge and 300$ other charges. Really disappointed with services. And with Never Ever go for services In future.. horrible company waste of time and money

I have asked for my refund but every… I have requested for my refund but every time I check booking status, it still in "active". it is to slow to get my refund and I don't know if Cheapoair procedure any actions to help customer get refunding. The only answer I get is "We will notify you once airline accept it". The auto assistant service shows the passengers name and city/date change for my booking, but after waiting 2hours for Agent supports, the answer is : "Yes sure but airline will not get changed and passenger will remain same." It was just time consuming to wait customer support service. No any helpfull.

They did not inform any Covid test They did not inform any Covid test. My dad who turn 70th transferred SF from Toronto. Asiana Airline asked Covid test that Cheapoair did not asking or any comments. He missed the flight and stay over night inside airport. Next day he took a test and gave to Asiana Airline but they can't take him because Cheapoair did not doing anything for his reschedule. My brother and I called more than 20 times to customers service center but they keep saying 'please hold we will connect our supervisor or please hold for team discussion.' After 1 hour holding suddenly disconnected the phone. My dad is still in airport more than 4 days now. He feels weakness and not safely without any care. How can Cheapoair care their customer like it. We paying over 2500 USD for ticket.

I would love to give less than one… I would love to give less than one star. I tried to purchase a ticket for august 17th and i received a message that the ticket is not available for that particular date and my card will not be charged, right after that they booked a ticket for August 16th without my authorization and i am still disputing with my credit card company. My Plan is to take them to small claims court. Next i rather pay more and go somewhere else.