Unprofessional and a Scam Unprofessional, travel guide treated customers like children and lacks respect. Bus driver was extremely unfriendly and intentionally wanted to leave us on the highway service area when we were only a few minutes late. In addition, bus driver seemed to be overfatigued and drove over the highway noise warning strips many times - dangerous. Never ever again. Cheap, but apparently too cheap after all. On top of all, for entrance to additional activities such as a boat tour in Niagara Falls or a discovery movie they charged the regular adult price while they would buy the tickets for a reduced group price and keep the margin for themselves. This is not disclosed to customers. A case for the FTC?

Never again We thought it was a great deal but it was a horrible experience. Our tour guide was rude and hard to understand in English - He showed up 45 minutes late on the first day, then literally got into a screaming match with another tourist on the bus we was awkward and unprofessional to say the least. They also charged us almost double the RRP for tickets so if you do end up on one of these tours, do NOT buy tickets for optional activites through them! Buy them yourself at the ticket counter. We also spent almost the whole time on the bus - they allowed us 25 minutes at the Grand Canyon after spending 5 hours getting there, and about 30 minutes total at Yosemite. A huge disappointment and not at all worth the cheap price.

NEVER AGAIN | taketours.com is a scam Horrible company, terrible experience. Trust me, you don't want to use taketours services. I saw the bad reviews before but didn't take them seriously. I booked the Woodbury Commons tour for me and my girlfriend. The bus was suppose to pick us up at 08:00. We waited from 07:30 to 08:45. However, it did not show up. What's more, the customer service hasn't replied to my refund request. THEY ARE SCAMMERS.

Worst travel experience Tour guide and bus driver not cooperative. Too many additional charges. Too much time spent traveling with very less time for actual sightseeing. Not worth the money. This tour is definitely not for non-Chinese tourists. Most of the restaurant stops are at Chinese restaurants. Hotels are away from the main city and even breakfast has to be purchased. At Buffalo airport, few passengers left and the driver and guide did not check if the luggage storage door was closed. The door was left open and everyone's luggage started falling out on the freeway!!! Thankfully, nothing was lost but many bags were badly damaged. Guide was pretty unapologetic about this. Worst experience and would definitely not recommend Taketours.

Where is my reply- still waiting Where is my reply- still waiting. Pack of con artists. As my previous review Booking number ID: FT09-470-9257 I have still not received resolve and have sent 6 emails, made same amount of phone calls and nothing. No one has contacted me. This company is a disgrace and the customer service is non existent. I have now taken the legal route as had no other option. Worst experience I've had after spending a lot of money on trip of a lifetime DO NOT USE TAKE TOURS!!!!