Big G Daddy
GBTicketcounter handled sales of tickets… Ticketcounter handled sales of tickets to an attraction in The Netherlands. I've just been informed of a breach they allowed in their systems. They informed me of their apparent negligence today, 3-3-21 When did the attraction itself know of the breach, you ask? Nearly 23 MONTHS ago. Ticketcounter either failed to know, failed to care, or just hid the information hoping nobody found out. Perhaps Ticketcounter would like to respond....
elizabeth
CATERRIBLE I MADE AN ERROR ON THE DATE USING THE 13TH INSTEAD OF THE 16TH, , WAS UNABLE TO FIX IT THERE ARE NO CONTACT NUMBERS AND HAVE BEEN CHARGED FOR TICKETS FOR THE 13TH WHEN I AM NOT IN VEGAS TILL THE 15TH AND WANTED TICKETS FOR THE 16TH ! I WAS UNABLE TO CONTACT ANYONE TO CORRECT THIS ERRORM, HAVE BOOKED FOR THE CORRECT DATE ON ANOTHER SITE. SO IN FACT I HAVE PAID TWICE, I WILL BE FOLLOWING THIS UP WITH MY CREDIT CARD AND DISPUTING THE CHARGES
Thomas
GBVery nervous Cannot get anyone to answer phone to confirm my show tickets (3 separate shows). Very nervous to say the least. Hope my family's vacation not wrecked by these people
Diana
GBTerrible Customer Service Over the Phone (use email instead) I accidently booked the wrong date for some Cirque du Soleil tickets and the customer service to get them changed was awful. When I called the first time, I had to hang up after 25 minutes of waiting for someone to answer the call. On my second try at a call, the person I spoke to spent 5 minutes trying to find my record in her system repeatedly asking me for different types of information. Finally, after I got to ask my question, I was told that they could not change the date on my tickets even though there was no price change involved. I asked to speak to a manager and got the same response. Eventually this supervisor said that she would call the box office to see if this was possible. She then had me call the box office and they had no problem at all changing the date! The one great thing is that I did also send an email with my question and the woman who responded was very knowledgeable and helpful. If you have a customer service related question, you should definitely not call! Email this company!
Jennifer
GBDid not put my two tickets together I went online to order tickets to Michael Jackson One and they did not tell me that my husband and I would not be sitting together. Thankfully the box office fixed their problem but the gentlemen helping me order didn't mention this at all. Unacceptable.