Very service oriented, above and beyond The service provided by Christian was great. Everything was taken care of and he followed up on all of my many questions. The treatment we received was excellent. The planes were clean and the pilots friendly. I left something on the plane, called Christian and I was able to retrieve it the same day. We were kept apprised of any potential problems and solutions were offered. Thankfully, there were no significant issues. This was a once in a lifetime trip and Monarch and the staff made it even better.

Thank you Vlada Bastieieva I would like to take this opportunity to express my gratefulness for the outstanding service oriented approach of Vlada Bastieieva. We needed an air lift on the way back to New York City from Niagara Falls Buffalo Airport after watching the amazing solar eclipse, because regular carriers were not serving around that time period of the day. She was from the very beginning till even after the flight was over, with us. Literelly we felt it so close. We are very satisfied with her services and hopefully if we need any air charter services, she is the first person that we will contact. I would like to definitely mention about our pilots who were both pretty young, very polite and proffessional who made it possible to relax and enjoy the flight while it being our first private small aircraft experience. Also, the waiting lounge experience was very nice at Buffalo Signature Air facility. Hakan DURSUN Hittites Travel Transport, LLC (323)4484173 Forest Hills NY

Thank you Brian! Brian was available, easy to work with and ready to find solutions at a moment's notice. We will work with him again.

Brian was awesome and the service as a… Brian was awesome and the service as a whole is extremely easy to use. I will absolutely be booking with Brian and his team again.

Fantastic Experience with Outstanding Customer Care! I recently had my first flight and I must say, it was an incredible experience from start to finish. The level of customer service I received was exceptional. From booking to landing, the communication was clear, and the staff went out of their way to make sure I was comfortable and well-informed. The journey itself was smooth, with a spotless plane and skilled pilots. They took the time to explain safety procedures and made me feel at ease, even though it was my first time on a private aircraft. The waiting lounge was a pleasant surprise too—very clean and well-equipped, with refreshments and comfortable seating. It was a great way to start and end the trip. Overall, Monarch Air Group made my first private charter experience memorable for all the right reasons. The level of personal attention and the quality of service were top-notch. I would highly recommend them to anyone looking for a high-end, reliable flight service. I know I'll be flying with them again!