Kevin was very attentive and considerate. Kevin was at first unable to help with a flight being rescheduled. However he then called me back and had a solution to my request. He was able to rebook my flight and also credited my account for the remaining amount. He went above and beyond to assist me with getting travel plans. He convinced me to continue using Southwest Airlines after I was extremely disappointed I did not make it to family for Christmas. Kevin was very considerate and helpful. Thanks Cecelia

LUNA you my hero. My experience with your service is greatly appreciated. You folks are working hard to satisfy your customers. Luna Taylor help us to solve our problems, she put extra effort to get our flight reservations after our flight we’re canceled with Hawaiian airlines. I am proud to say that you have a person that care the customer. “Luna” I salute you!!! You made our holiday a memorable one. Take care and god bless to all of you. Merry Christmas and Happy new year to all!!! Alooooha!!

My husband and l connected with Max… My husband and l connected with Max Wilson December 14th, 2022 after l learned my darling elderly father had 3 to 5 days to live. Wintering in Phoenix Arizona l had to return to Ottawa, Ontario Canada. Limited flights and the holiday season created more issues to deal with. Max was successful in getting me home in time! Now facing the "storm of the century" with hundreds of thousands of air travellers stranded across North America, I'll make it home within a few days. Well done Max! Great attitude and efficient.

Always Excellent Service Have worked with Dave for many years. Always totally responsive and helpful. Now at Valalto that service continues.

Luna...agent extraordinaire Luna was the agent who assisted me and she not only answered the phone quickly, but was great to work with. She patiently checked different options available to fly SW from LAX and other airports...and provided pricing and options available with other dates and airlines. I work with wheelchair passengers at Tucson Intl Airport and we get points for positive comments that eventually equate to paid days off. Please insure that Luna gets all the "Brownie Points"that she most certainly deserves.