Employee Excellence We always try to stay at WallyPark and are always pleased. This stay was more than satisfactory due to the exceptional service by your employees David, Marco and Nikki. Upon our return or battery was dead and they went above and beyond to get us back on the road. When I asked how to compensate them I was told to just drive careful going home. What could have been a long night after a long trip ended in a positive light due to these employees. Great Job!

Great experience except for one shuttle driver. Great experience overall except for the driver who picked us up when we returned to Chicago O’Hare. We had my 84 year old mother with us along with her walker and luggage. He made absolutely no effort to help us board the shuttle or get off. Not the type of service I have experienced previously with other drivers.

I always trust my Tesla to WallyPark… I always trust my Tesla to WallyPark Valet Premier Garage parking, and I have never been disappointed. The staff is very careful with my car and responsive to any queries or concerns I may have. They go over and above to provide excellent service. And, another huge plus, they have frequent shuttles to and from the airport. I highly recommend them.

CANCELLATIONS IMPOSSIBLE I had to cancel my reservation because my trip changed…. For 2 full days before my parking reservation I tried to cancel!! I tried online multiple times…. Site wouldn’t accept my cancellation. Phone calls not answered, emails not answered!!! No chat!!!I even got up at 4:00 am to try to cancel before my 7:00 reservation!! It is IMPOSSIBLE TO CANCEL A RESERVATION ONCE YOU MAKE IT!!! BEWARE!!!! They owe me $97. Plus change!!!! RIP OFF!!!!

Everything works well except for infrequent shuttle bus Everything things to function very well, although I was disappointed to have to wait 35 minutes for a shuttle bus to pick me up from the LAX terminal. I saw buses from some other lots come by several times while waiting for WallyPark. I will definitely try them again--this was the first time I used them, and the shuttle bus problem could be a one-off. Stay tuned for a future review.