Booked a business class ticket in Air… Booked a business class ticket in Air India using Vayama/Budget-Air. Canceled the ticket and Air India specifically mentioned that except for 600 USD everything else will be returned. So far no luck in getting the money back from Vayama. Vayama keeps on redirecting to Air India. Air India said that it is the responsibility of 3rd party to refund the amount in due time. I am going to sue Vayama for stealing my money and causing me mental stress and anxiety. Never ever book any ticket with the theives. Booking number KBUSW-0603300 Airline reference: M3XNL7

Vayama.com aka BudgetAir.com is a fraudulent company seeking to steal the consumer's money. Booked with Vayama for an airline ticket from San Francisco to Spain. Got the ticket after paying $1300.00 and flew to Newark to get onto a connecting flight but was denied entry on the Lufthansa flight from Newark to Spain due to the Covid-19 pandemic lockdown. Requested a refund from Vayama for the unused difference, which turned out to be $1100. However, Vayama claimed they paid me $189, which I never received. I emailed them and they said that they would refund me the unused difference fee of $1100. After nearly a year, I have yet to receive any of the refund money promised by Vayama. Vayama has stopped replying to my emails on this matter. Stay away from this company, for it is a notorious and fraudulent company. Vayama.com is apparently run by Hindustani immigrants living in the United Kingdom. Vayama has been disciplined in previous years for violating the United States Department of Transportation's full fare advertising rule, 14 CFR 399.84(a), which constituted prohibited unfair and deceptive practice under Title 49 U.S.C., § 41712. (See: Case docket OST 2014-0001). And Vayama has repeatedly received a failing grade of F by the Better Business Bureau with several thousand complaints against the company. What's worse, Vayama.com declared bankruptcy in December of 2020. As of now, Vayama has changed its name to BudgetAir.com in order to escape its deplorable corporate business reputation in order to dupe more consumers of their hard earned money. My advice is to stay away from these disreputable third party ticketing agencies. Go directly to the airlines for booking an airline ticket. And if you must book cheaply, go with Expedia and Priceline.com since they are proven reputable companies that have had excellent reviews throughout their corporate histories. If you have refund issues with Vayama or BudgetAir, file a complaint with the Federal Trade Commission and take action to protect your consumer rights from fraudulent ticketing agencies who seek to defraud Americans of their money.

STAY AWAY Horrible customer service. Vayama seems like disappeared no one replies to emails. What kind of business is this? Their call center is closed...even though its suppose to be open 24/7. The airline said I can get a voucher or freeze my ticket, but I need to do it thru Vayama. Why is the call center is closed? On the website it says that im suppose to get an email...I got nothing! Its frustrating enough to deal with pandemic.

DONT EVEN TRY VAYAMA, TOTAL SCAM Not just bad, f**king bad! I requested change for my outbound flight, 30th Dec to 13/17th Dec. Someone who answered the phone made the change from 13th Jan to 14th Jan in inbound flight, which I never requested. I have proof that I didn't request for 13th-14th January change. Now they are sending me invoice of 13th-14th Jan change, charging what I didn’t requested and saying my original 13th flight is not available anymore. They don't hold calls or reply my mails any longer. What should I do???? SO F**KING BAD CUSTOMER SERVICE, VAYAMA

If I could give 0 stars I would If I could give 0 stars I would. Please don't ever book through this company. We submitted a ticket regarding a mistake that was made...a small tiny mistake of a name being off by two letters 14 hours after we booked. We submitted a passport to them to correct this. Their response was pretty much that you have time don't worry about it. We check in again in July as our flight is coming up in August now they say we never recieved a picture of your passport. This is ridiculous so I resubmit the ticket and passport change and now to only have them tell me it was going to be $100 for a two letter name difference. Then they canceled my return flight without notifying me. When finally being guaranteed by a service representative that this will be taken care of this Thursday a few days before my flight he never gets back to me like he said he would. Finally now 2 days before my flight the manager calls me and pretty much says that m 300 something dollar flight now is $2000. Customer service is awful, no one is on the same page, terrible service never booking through them again. There is more and I can't even begin to tell you about the awful conversations and the faulty promises I was given. This company needs to be shut down. Worst experience ever. I don't know if I'll be able to go this upcoming Monday. Vayama you are awful.