Vayama is a thieving company, keeps customers money Vayama is denying me a refund after I cancelled a flight despite notice. My grandpa died and I couldn't take their flight. I contacted them 4 days before my scheduled departure. They assured me cancellation and refund was possible. Now they say I don't have enough proof he's my grandpa. I provided the death certificate and a published obituary which names me as his surviving granddaughter. Vayama makes me constantly relive my grandfather's death as they don't have the decency to close this and issue a refund. I have been working with them on this for 5 months, which basically means I email them and they don't respond.

DONT EVEN TRY VAYAMA, TOTAL SCAM Not just bad, f**king bad! I requested change for my outbound flight, 30th Dec to 13/17th Dec. Someone who answered the phone made the change from 13th Jan to 14th Jan in inbound flight, which I never requested. I have proof that I didn't request for 13th-14th January change. Now they are sending me invoice of 13th-14th Jan change, charging what I didn’t requested and saying my original 13th flight is not available anymore. They don't hold calls or reply my mails any longer. What should I do???? SO F**KING BAD CUSTOMER SERVICE, VAYAMA

Vayama.com aka BudgetAir.com is a fraudulent company seeking to steal the consumer's money. Booked with Vayama for an airline ticket from San Francisco to Spain. Got the ticket after paying $1300.00 and flew to Newark to get onto a connecting flight but was denied entry on the Lufthansa flight from Newark to Spain due to the Covid-19 pandemic lockdown. Requested a refund from Vayama for the unused difference, which turned out to be $1100. However, Vayama claimed they paid me $189, which I never received. I emailed them and they said that they would refund me the unused difference fee of $1100. After nearly a year, I have yet to receive any of the refund money promised by Vayama. Vayama has stopped replying to my emails on this matter. Stay away from this company, for it is a notorious and fraudulent company. Vayama.com is apparently run by Hindustani immigrants living in the United Kingdom. Vayama has been disciplined in previous years for violating the United States Department of Transportation's full fare advertising rule, 14 CFR 399.84(a), which constituted prohibited unfair and deceptive practice under Title 49 U.S.C., § 41712. (See: Case docket OST 2014-0001). And Vayama has repeatedly received a failing grade of F by the Better Business Bureau with several thousand complaints against the company. What's worse, Vayama.com declared bankruptcy in December of 2020. As of now, Vayama has changed its name to BudgetAir.com in order to escape its deplorable corporate business reputation in order to dupe more consumers of their hard earned money. My advice is to stay away from these disreputable third party ticketing agencies. Go directly to the airlines for booking an airline ticket. And if you must book cheaply, go with Expedia and Priceline.com since they are proven reputable companies that have had excellent reviews throughout their corporate histories. If you have refund issues with Vayama or BudgetAir, file a complaint with the Federal Trade Commission and take action to protect your consumer rights from fraudulent ticketing agencies who seek to defraud Americans of their money.

After payment was processed After payment was processed they sent me an email that the booking is cancelled. I called customer service and they told me that the money will be refunded in 5 working days. I hope I will get my money back. They didnt provide me the reason for cancellation. I am not sure if it is scam. Booking number: VUS-8941324 Anyonw who can help please contact me

Still in a dispute with them around an… Still in a dispute with them around an imaginary schedule change. Basically missed our connection and they sent an email nearly three hours after to advise of a "schedule change" Akin to buying a jacked and wearing it home only for the sleeves to fall off before you get an email to say "sleeves may fall off". The customer service is an endless line of rubbish excuses and nonsensical screen shots. Do not use this company, they're scammers