Still in a dispute with them around an… Still in a dispute with them around an imaginary schedule change. Basically missed our connection and they sent an email nearly three hours after to advise of a "schedule change" Akin to buying a jacked and wearing it home only for the sleeves to fall off before you get an email to say "sleeves may fall off". The customer service is an endless line of rubbish excuses and nonsensical screen shots. Do not use this company, they're scammers

Absolute scam artists Absolute scam artists. I would not book with Vayama unless you have lots of disposable income and time that you don't care about. The customer service is incompetent and they just want to suck more money out of you.

VAYAMA = DOUBLE CHARGE + RUDE CUSTOMER SERVICE! I purchased a ticket through Vayama website. I received two confirmation codes and two separate Vayama charges on my credit card. I called Vayama, spoke to a customer service representative who told me there was just one ticket and I shouldn't worry, it would fall off my credit card and I would only be charged once. Three days later I see there are still two tickets and two charges on my account (except this time they've actually posted to my credit card and the amount has been withdrawn TWICE). I emailed Vayama and didn't receive a response (even though I have an email tracker and I know they read my email), I then called Vayama and spoke to an employee who said her name was Susan, I explained the situation: Her company had charged me twice for the same ticket, and I just wanted a refund for the double charge. Susan was by far, the rudest customer service person I have EVER had to deal with. She said it was my problem, I had bought two tickets and there was nothing she or anyone could do about it. I explained to her that it was literally impossible for me to buy two tickets for myself for the same flight on the same day, at the same time. And I kindly asked if I could speak to her supervisor. She said "I am the supervisor and I won't be transferring you to anyone, so whatever you want to say you can say to me, but you paid for the ticket twice so it's your fault and that's that" She was so rude and literally shouting at me, that my husband who was on the other side of the room asked me who was shouting at me on the other line. He could not believe it was a customer service rep. Really unacceptable and unprofessional. This "Susan" agent/supervisor was unwilling to see that maybe there was some glitch in her system, maybe their website put my card through twice, she just blamed the customer for the problem and refused to help resolve it. I then called Lufthansa - the company that Vayama had booked me to travel with, and they said it was a really easy fix, all Vayama had to do was call them, give them the duplicate ticket numbers and the airline would credit me back for one. This woman "Susan" was unwilling to help me in any way and didn't offer this as a potential solution. Had I booked directly with Lufthansa, this would not have been an issue. For a company that deems themselves a "Travel agent with great customer support" this has absolutely not been my experience. I spoke to Lufthansa who told me all Vayama had to do was "Contact the Lufthansa travel agency support line, explain the situation, give my two travel confirmations and get a waiver to cancel booking for free." But Vayama refused to call Lufhtansa, they refused to transfer me to an actual supervisor, they lied about one of the charges falling off my credit card and then blamed me for a double booking and told me that it was my fault that I had spent the money on the same ticket twice and there was nothing they could/would do about it. I asked Susan "What normal human being would purchase two tickets for themselves for the same flight on the same day at the exact same time? Does that seem like something people do?" It must have been a technical issue, and yet, they were unwilling to take responsibility, or even try to fix the problem which according to the airline would take only a phone call from the travel agent! Instead they are choosing to hold on to my money (TWICE) and refusing to provide any customer support regarding this situation. This is unjust, unfair and HAS to be illegal, especially since the airline assured me this happens from time to time and travel agents usually just call in and fix the double booking. Vayama's unwillingness to help in this situation is unacceptable. I filed a claim with the BBB, another claim with the FTC and another claim with the ASTA, I also filed a dispute with my credit card for the double charge, and sent a second email to Vayama. Still no resolution, and what should have been a $482 flight has turned into a $964 one way ticket! I hope justice is done. I recommend not supporting this company or it's sister companies, they should be held accountable for their terrible customer service. Please note that Vayama is owned by Travix International B.V. and some sister companies include: BudgetAir, CheapTicktes, Flugladen, Vayama, Vliegwinkel and others. Please do not support any of these companies, as they all fall under the same corporate umbrella and probably have this kind of terrible customer service across the board. No surprise they have 1 star (out of 5) on average from 91 reviewers on BBB! #Vayama #Scam @Vayama

After payment was processed After payment was processed they sent me an email that the booking is cancelled. I called customer service and they told me that the money will be refunded in 5 working days. I hope I will get my money back. They didnt provide me the reason for cancellation. I am not sure if it is scam. Booking number: VUS-8941324 Anyonw who can help please contact me

Vayama is a thieving company, keeps customers money Vayama is denying me a refund after I cancelled a flight despite notice. My grandpa died and I couldn't take their flight. I contacted them 4 days before my scheduled departure. They assured me cancellation and refund was possible. Now they say I don't have enough proof he's my grandpa. I provided the death certificate and a published obituary which names me as his surviving granddaughter. Vayama makes me constantly relive my grandfather's death as they don't have the decency to close this and issue a refund. I have been working with them on this for 5 months, which basically means I email them and they don't respond.