Vayama is a thieving company, keeps customers money Vayama is denying me a refund after I cancelled a flight despite notice. My grandpa died and I couldn't take their flight. I contacted them 4 days before my scheduled departure. They assured me cancellation and refund was possible. Now they say I don't have enough proof he's my grandpa. I provided the death certificate and a published obituary which names me as his surviving granddaughter. Vayama makes me constantly relive my grandfather's death as they don't have the decency to close this and issue a refund. I have been working with them on this for 5 months, which basically means I email them and they don't respond.

Still in a dispute with them around an… Still in a dispute with them around an imaginary schedule change. Basically missed our connection and they sent an email nearly three hours after to advise of a "schedule change" Akin to buying a jacked and wearing it home only for the sleeves to fall off before you get an email to say "sleeves may fall off". The customer service is an endless line of rubbish excuses and nonsensical screen shots. Do not use this company, they're scammers

Absolute scam artists Absolute scam artists. I would not book with Vayama unless you have lots of disposable income and time that you don't care about. The customer service is incompetent and they just want to suck more money out of you.

STAY AWAY Horrible customer service. Vayama seems like disappeared no one replies to emails. What kind of business is this? Their call center is closed...even though its suppose to be open 24/7. The airline said I can get a voucher or freeze my ticket, but I need to do it thru Vayama. Why is the call center is closed? On the website it says that im suppose to get an email...I got nothing! Its frustrating enough to deal with pandemic.

After payment was processed After payment was processed they sent me an email that the booking is cancelled. I called customer service and they told me that the money will be refunded in 5 working days. I hope I will get my money back. They didnt provide me the reason for cancellation. I am not sure if it is scam. Booking number: VUS-8941324 Anyonw who can help please contact me