Flight Change I called three times to try to change my flights after gathering some information with Luke, who provided amazing customer service and genuinely tried to help me. When I called back to the call center after talking to the the airline company, I asked for Luke, he wasn’t available, so I had to speak with someone else who wasn't very helpful in finding the cheapest fare to change my flights. However, on my third call, I spoke to Kyle, who was as good as Luke and actually put effort into helping me. He did a great job! Thank you, guys, for understanding and being empathetic to my situation, and for going above and beyond to assist your customers. That’s the level of treatment all customers should receive when reaching out to a customer service center.

Gap Year Trip to Australia My daughter and I booked her flight from London to Australia during her gap year (2023-2024). Unfortunately, the airline changed part of her trip back to the UK, which meant she would miss her connection. I called Student Universe, I was answered quickly by a gentleman called Nick. Nick was super helpful, courteous, patient and articulate. He came across as an expert in his field and was fast and efficient in accommodating my daughters wishes for her trip back home. I will definitely use Student Universe in the future, as this experience tells me they are ready to assist their customers when and wherever they need help. Definitely worth the 5 stars!

Cheap prices Cheap prices. Easy to use website. Fast confirmation of my student position. Only thing I would say is that if you buy connecting/jumping flights it may be cheaper than direct/connect flights and Student Universe doesn't point that out.

Don't Expect them to book everything you pay for! Day before my flight back and I'm trying to confirm my seat and the airline is telling me they didn't receive the extra money I paid for my seat and now I'm subject to more fees!! I had travel protection and it still only got me a 7 day later refund. Book directly, it is definitely cheaper with a flight watch and the airlines guaranteed.

Good Experience everything went well Everything went well, no problem with booking, good price> Not the 1st time I have used Studentuniverse and I can highly recommend them. If I may warn people while I am here, don't ever book through Edream, they charge a totally different price when you finalise your booking,. I was charged almost 3 times the fare I booked and could get no satisfaction after 3 complaint calls