Don't Expect them to book everything you pay for! Day before my flight back and I'm trying to confirm my seat and the airline is telling me they didn't receive the extra money I paid for my seat and now I'm subject to more fees!! I had travel protection and it still only got me a 7 day later refund. Book directly, it is definitely cheaper with a flight watch and the airlines guaranteed.

Clear flights and fares information The flights and fares are clearly presented. It was easy to search and make a flight booking. Promo code could be applied successfully. The breakdown of fares, rebate and promo discount are clearly displayed before making payment. Response was prompt upon purchase. Overall very good experience.

Student Universe is AWFUL with ticket changes Student Universe does not help with cancellations or trip changes. All they say is stuff about "the airlines polices" which is just not true. When I asked to speak to someone else, they do not provide another agent. They are awful if plans change and now I have lost so much money because they don't even try to get me a refund for my tickets.

Very bad customer service Very bad customer service. My advice is to book directly from the airline, at least you get decent customer service. Very disappointing for them to claim being a student focused company. Never again. Edit: sir/madam, please read the hundreds of other reviews: your customer service is very bad and unfriendly. The issue I'm describing was immediately resolved by the airline itself. Turns out, there was an easy solution. Good luck with improving your company.

Good Experience everything went well Everything went well, no problem with booking, good price> Not the 1st time I have used Studentuniverse and I can highly recommend them. If I may warn people while I am here, don't ever book through Edream, they charge a totally different price when you finalise your booking,. I was charged almost 3 times the fare I booked and could get no satisfaction after 3 complaint calls