Flight Change I called three times to try to change my flights after gathering some information with Luke, who provided amazing customer service and genuinely tried to help me. When I called back to the call center after talking to the the airline company, I asked for Luke, he wasn’t available, so I had to speak with someone else who wasn't very helpful in finding the cheapest fare to change my flights. However, on my third call, I spoke to Kyle, who was as good as Luke and actually put effort into helping me. He did a great job! Thank you, guys, for understanding and being empathetic to my situation, and for going above and beyond to assist your customers. That’s the level of treatment all customers should receive when reaching out to a customer service center.

Student Universe is AWFUL with ticket changes Student Universe does not help with cancellations or trip changes. All they say is stuff about "the airlines polices" which is just not true. When I asked to speak to someone else, they do not provide another agent. They are awful if plans change and now I have lost so much money because they don't even try to get me a refund for my tickets.

Cheap prices Cheap prices. Easy to use website. Fast confirmation of my student position. Only thing I would say is that if you buy connecting/jumping flights it may be cheaper than direct/connect flights and Student Universe doesn't point that out.

Excellent service. Strongly Recommend!!! Booked a flight from LHR to Chicago and… Booked a flight from LHR to Chicago and the process was seamless. At first was skeptical about the ridiculously cheap prices despite the proximity of travel date, was amazed when I called to confirm with a customer service and I got my booking ticket in less than 20mins. Later confirmed my booking on Lufthansa almost immediately. One of the best Booking system I've come across. The customer service was super amazing. I Strongly recommend!!!👍

They’re so difficult to work with They’re so difficult to work with. Zero customer service. You can never get anyone on the phone and their flights are way more expensive then what they claim they will be.