Flight Change I called three times to try to change my flights after gathering some information with Luke, who provided amazing customer service and genuinely tried to help me. When I called back to the call center after talking to the the airline company, I asked for Luke, he wasn’t available, so I had to speak with someone else who wasn't very helpful in finding the cheapest fare to change my flights. However, on my third call, I spoke to Kyle, who was as good as Luke and actually put effort into helping me. He did a great job! Thank you, guys, for understanding and being empathetic to my situation, and for going above and beyond to assist your customers. That’s the level of treatment all customers should receive when reaching out to a customer service center.

They’re so difficult to work with They’re so difficult to work with. Zero customer service. You can never get anyone on the phone and their flights are way more expensive then what they claim they will be.

Everything has been smooth so far Everything has been smooth so far. I recently purchased United Airlines tickets for a round trip from Los Angeles to Milan. After adding the itinerary to my United Account, I double-checked everything—it’s all in order. In my view, the folks who’ve had a tough time are probably the ones whose flights got canceled or needed rebooking. When you book through a third-party website (whether it’s for car rentals, hotels, or airlines), handling changes or cancellations can be more challenging. For a hassle-free experience, my recommendation is to book directly with the specific company you’re planning to use. However, if you’re looking to save some cash and don’t anticipate any changes or cancellations, going with a third-party website can score you significant discounts. Remember to compare prices; sometimes, third-party platforms offer better deals.

Good Experience everything went well Everything went well, no problem with booking, good price> Not the 1st time I have used Studentuniverse and I can highly recommend them. If I may warn people while I am here, don't ever book through Edream, they charge a totally different price when you finalise your booking,. I was charged almost 3 times the fare I booked and could get no satisfaction after 3 complaint calls

Customer service is so quick and… Customer service is so quick and amazing. All my questions were answered. I felt so comfortable booking my trip knowing that any concerns are addressed quickly. Will definitely book through student universe again!