One of the worst companies iv had to… One of the worst companies iv had to deal with. My partner is disabled and I requested assistance which they said they had spoken to the airline and had requested this. Apon arrival at the airport it was clear this hadn’t been done. We also paid extra for special meals which we never got because the airline knew nothing about it. Resulting in us not eating for 2-3 days. We still have a flight back to the uk in a weeks time which I am hoping might be better. I definitely will not be using student universe again.

Don't Expect them to book everything you pay for! Day before my flight back and I'm trying to confirm my seat and the airline is telling me they didn't receive the extra money I paid for my seat and now I'm subject to more fees!! I had travel protection and it still only got me a 7 day later refund. Book directly, it is definitely cheaper with a flight watch and the airlines guaranteed.

Excellent service. Strongly Recommend!!! Booked a flight from LHR to Chicago and… Booked a flight from LHR to Chicago and the process was seamless. At first was skeptical about the ridiculously cheap prices despite the proximity of travel date, was amazed when I called to confirm with a customer service and I got my booking ticket in less than 20mins. Later confirmed my booking on Lufthansa almost immediately. One of the best Booking system I've come across. The customer service was super amazing. I Strongly recommend!!!👍

Clear flights and fares information The flights and fares are clearly presented. It was easy to search and make a flight booking. Promo code could be applied successfully. The breakdown of fares, rebate and promo discount are clearly displayed before making payment. Response was prompt upon purchase. Overall very good experience.

Flight Change I called three times to try to change my flights after gathering some information with Luke, who provided amazing customer service and genuinely tried to help me. When I called back to the call center after talking to the the airline company, I asked for Luke, he wasn’t available, so I had to speak with someone else who wasn't very helpful in finding the cheapest fare to change my flights. However, on my third call, I spoke to Kyle, who was as good as Luke and actually put effort into helping me. He did a great job! Thank you, guys, for understanding and being empathetic to my situation, and for going above and beyond to assist your customers. That’s the level of treatment all customers should receive when reaching out to a customer service center.