Gap Year Trip to Australia My daughter and I booked her flight from London to Australia during her gap year (2023-2024). Unfortunately, the airline changed part of her trip back to the UK, which meant she would miss her connection. I called Student Universe, I was answered quickly by a gentleman called Nick. Nick was super helpful, courteous, patient and articulate. He came across as an expert in his field and was fast and efficient in accommodating my daughters wishes for her trip back home. I will definitely use Student Universe in the future, as this experience tells me they are ready to assist their customers when and wherever they need help. Definitely worth the 5 stars!

Student Universe is AWFUL with ticket changes Student Universe does not help with cancellations or trip changes. All they say is stuff about "the airlines polices" which is just not true. When I asked to speak to someone else, they do not provide another agent. They are awful if plans change and now I have lost so much money because they don't even try to get me a refund for my tickets.

They’re so difficult to work with They’re so difficult to work with. Zero customer service. You can never get anyone on the phone and their flights are way more expensive then what they claim they will be.

Good Experience everything went well Everything went well, no problem with booking, good price> Not the 1st time I have used Studentuniverse and I can highly recommend them. If I may warn people while I am here, don't ever book through Edream, they charge a totally different price when you finalise your booking,. I was charged almost 3 times the fare I booked and could get no satisfaction after 3 complaint calls

Customer service is so quick and… Customer service is so quick and amazing. All my questions were answered. I felt so comfortable booking my trip knowing that any concerns are addressed quickly. Will definitely book through student universe again!