Very bad customer service Very bad customer service. My advice is to book directly from the airline, at least you get decent customer service. Very disappointing for them to claim being a student focused company. Never again. Edit: sir/madam, please read the hundreds of other reviews: your customer service is very bad and unfriendly. The issue I'm describing was immediately resolved by the airline itself. Turns out, there was an easy solution. Good luck with improving your company.

A great platform for student to book… A great platform for student to book flight at a discounted rate. However, asking someone to snap there card may be suspicious because of security reasons. At first I was scared of doing that. There are better ways to matching details. Thank you

Beware you will never get the seats you paid for 1)The whole basis for this company’s existence is to give its student client base better deals on travel. This is the first failing point. Prices are no better if not dearer than on other simpler to use sites / airlines direct. 2) the whole booking experience is very convoluted and awkward requiring photos of passports and credit cards and authorisations if you as a parent want to purchase a ticket for your children. 3) The cherry on the cake comes when you try to get an answer from them afte 3 months and on the eve of your flight chasing the print out of the seats you have paid for 3 months earlier, just to be told that they are sorry and that they will refund you the cost of your purchased seats!!! This only because I wrote to them chasing this issue up; had I not? …. I don’t know! Never will I avail myself of this company’s services again! Terrible!

Life saver As every student would, I booked two months early through my local airline. However, 4 weeks before my scheduled flight, something came up and I had to cancel my reservations. At that time, the prices were too high but student universe came through. I got prices half of what other agents and airlines were putting up. I was so happy, and the booking experience is so easy and so fast. I'd really recommend this to anyone

Don't Expect them to book everything you pay for! Day before my flight back and I'm trying to confirm my seat and the airline is telling me they didn't receive the extra money I paid for my seat and now I'm subject to more fees!! I had travel protection and it still only got me a 7 day later refund. Book directly, it is definitely cheaper with a flight watch and the airlines guaranteed.