They’re so difficult to work with They’re so difficult to work with. Zero customer service. You can never get anyone on the phone and their flights are way more expensive then what they claim they will be.

Customer service is so quick and… Customer service is so quick and amazing. All my questions were answered. I felt so comfortable booking my trip knowing that any concerns are addressed quickly. Will definitely book through student universe again!

A great platform for student to book… A great platform for student to book flight at a discounted rate. However, asking someone to snap there card may be suspicious because of security reasons. At first I was scared of doing that. There are better ways to matching details. Thank you

Flight Change I called three times to try to change my flights after gathering some information with Luke, who provided amazing customer service and genuinely tried to help me. When I called back to the call center after talking to the the airline company, I asked for Luke, he wasn’t available, so I had to speak with someone else who wasn't very helpful in finding the cheapest fare to change my flights. However, on my third call, I spoke to Kyle, who was as good as Luke and actually put effort into helping me. He did a great job! Thank you, guys, for understanding and being empathetic to my situation, and for going above and beyond to assist your customers. That’s the level of treatment all customers should receive when reaching out to a customer service center.

Gap Year Trip to Australia My daughter and I booked her flight from London to Australia during her gap year (2023-2024). Unfortunately, the airline changed part of her trip back to the UK, which meant she would miss her connection. I called Student Universe, I was answered quickly by a gentleman called Nick. Nick was super helpful, courteous, patient and articulate. He came across as an expert in his field and was fast and efficient in accommodating my daughters wishes for her trip back home. I will definitely use Student Universe in the future, as this experience tells me they are ready to assist their customers when and wherever they need help. Definitely worth the 5 stars!