Michelle C
GBThank you TXU for amazing chat agents… Thank you TXU for amazing chat agents like Maria O. She definitely took her time to explain policies and plans. I will definitely recommend this service to my family and friends.
LORIE ALYEA
GBCustomer service helped me arrange a… Customer service helped me arrange a payment extension. Was very informative and polite. Got my electric bill taken care of so I don't get it disconnected. Also gave me information on 211
Nora
GBIt made it great just to hear the…person explain in detail . It made it great just to hear the person explain the sitituation and go step by step with you. Very kind and helpful in every thing .
DAVID BLACKWELL
GBHVAC mishap Maria stayed with me for over an hour to setup a payment schedule due to a faulty HVAC system that created a huge electric bill. She was most helpful and diligent in explaining and working through the payment options. Good job. I would say for management's benefit that I do miss talking to a human.
LaToya M
GBCustomer Rep was very helpful and kind Customer Rep was very helpful and kind. Maria took her time to find out what would be the best solution for the problem we had. She explained everything in detail and help to resolve the issue in such a timely manner. Thank you!