Customer service helped me arrange a… Customer service helped me arrange a payment extension. Was very informative and polite. Got my electric bill taken care of so I don't get it disconnected. Also gave me information on 211

I recently changed plans and my… I recently changed plans and my cost/kwH wasn't matching what I was told. Maria walked me through it even gave me a couple projections of usage past a certain kWh. She was very knowledgeable and patient

Thank you TXU for amazing chat agents… Thank you TXU for amazing chat agents like Maria O. She definitely took her time to explain policies and plans. I will definitely recommend this service to my family and friends.

Ms Maria O was so helpful Ms Maria O was so helpful. She worked with me on my bill. My husband just got out of the hospital a couple days ago after a month being in there. She understood my situation n she worked with me n I am very blessed that she was the one who I spoke with. I thank her so very much!!!! I was stressed before about my bill and she had put my mind at ease n went beyond to help me. She is a great person n y'all have an excellent customer service representative!!!!

First time customer and the experience… First time customer and the experience was great! The customer service agent I spoke with was patient and thorough.