Maria was able to resolve my issue and… Maria was able to resolve my issue and help me in scheduling a payment with an extension

It made it great just to hear the…person explain in detail . It made it great just to hear the person explain the sitituation and go step by step with you. Very kind and helpful in every thing .

I recently changed plans and my… I recently changed plans and my cost/kwH wasn't matching what I was told. Maria walked me through it even gave me a couple projections of usage past a certain kWh. She was very knowledgeable and patient

Efficient and professional service The person helping us went the extra mile when we reported to her that the page did not allow us to make partial payment of our monthly bill with the TXU Loyalty Reward Card. She had us walk through the process, and as we reported to her what came up next on the screen, she said, "It looks as if there is a problem with that, so I will create a link for you to use for partial payment." She quickly created and sent us that link, allowing us to use our TXU Loyalty Reward card without a glitch. THANK YOU to that person for taking care of our issue in such a friendly and professional manner.

Customer service helped me arrange a… Customer service helped me arrange a payment extension. Was very informative and polite. Got my electric bill taken care of so I don't get it disconnected. Also gave me information on 211