Efficient and friendly Efficient and friendly. Leslye handled my concern very well, showing empathy and understanding my needs. She helped ease my stress and provided me with a solution that works for both parties.

I want thank LESLYE VELASQUEZ for… I want thank LESLYE VELASQUEZ for taking out the time for helping me and been cornered with my situation also giving me some helpful information moving forward..

Ms Maria O was so helpful Ms Maria O was so helpful. She worked with me on my bill. My husband just got out of the hospital a couple days ago after a month being in there. She understood my situation n she worked with me n I am very blessed that she was the one who I spoke with. I thank her so very much!!!! I was stressed before about my bill and she had put my mind at ease n went beyond to help me. She is a great person n y'all have an excellent customer service representative!!!!

Maria was able to resolve my issue and… Maria was able to resolve my issue and help me in scheduling a payment with an extension

Efficient and professional service The person helping us went the extra mile when we reported to her that the page did not allow us to make partial payment of our monthly bill with the TXU Loyalty Reward Card. She had us walk through the process, and as we reported to her what came up next on the screen, she said, "It looks as if there is a problem with that, so I will create a link for you to use for partial payment." She quickly created and sent us that link, allowing us to use our TXU Loyalty Reward card without a glitch. THANK YOU to that person for taking care of our issue in such a friendly and professional manner.