Maria was so understanding and… Maria was so understanding and explained everything to me super easily. She was quick and made sure to make me feel like I was supported.

Customer Rep was very helpful and kind Customer Rep was very helpful and kind. Maria took her time to find out what would be the best solution for the problem we had. She explained everything in detail and help to resolve the issue in such a timely manner. Thank you!

First time customer and the experience… First time customer and the experience was great! The customer service agent I spoke with was patient and thorough.

I want thank LESLYE VELASQUEZ for… I want thank LESLYE VELASQUEZ for taking out the time for helping me and been cornered with my situation also giving me some helpful information moving forward..

Efficient and professional service The person helping us went the extra mile when we reported to her that the page did not allow us to make partial payment of our monthly bill with the TXU Loyalty Reward Card. She had us walk through the process, and as we reported to her what came up next on the screen, she said, "It looks as if there is a problem with that, so I will create a link for you to use for partial payment." She quickly created and sent us that link, allowing us to use our TXU Loyalty Reward card without a glitch. THANK YOU to that person for taking care of our issue in such a friendly and professional manner.