Thank you TXU for amazing chat agents… Thank you TXU for amazing chat agents like Maria O. She definitely took her time to explain policies and plans. I will definitely recommend this service to my family and friends.

HVAC mishap Maria stayed with me for over an hour to setup a payment schedule due to a faulty HVAC system that created a huge electric bill. She was most helpful and diligent in explaining and working through the payment options. Good job. I would say for management's benefit that I do miss talking to a human.

Maria was so understanding and… Maria was so understanding and explained everything to me super easily. She was quick and made sure to make me feel like I was supported.

Ms Maria O was so helpful Ms Maria O was so helpful. She worked with me on my bill. My husband just got out of the hospital a couple days ago after a month being in there. She understood my situation n she worked with me n I am very blessed that she was the one who I spoke with. I thank her so very much!!!! I was stressed before about my bill and she had put my mind at ease n went beyond to help me. She is a great person n y'all have an excellent customer service representative!!!!

I always have a good experience with… I always have a good experience with TXU representatives. I never have any problems. They are very helpful and so understanding. In one word. They are awesome.