Vanessa Mendez
GBEfficient and friendly Efficient and friendly. Leslye handled my concern very well, showing empathy and understanding my needs. She helped ease my stress and provided me with a solution that works for both parties.
DAVID BLACKWELL
GBHVAC mishap Maria stayed with me for over an hour to setup a payment schedule due to a faulty HVAC system that created a huge electric bill. She was most helpful and diligent in explaining and working through the payment options. Good job. I would say for management's benefit that I do miss talking to a human.
ERIK AGUILAR
GBVery helpful Very helpful, and provided peace of mind. I had received a scam call about a service interruption so i contacted the chat option of costumer service and was quickly put at ease regarding my account
Ruth Nohemi Garza
GBLESLYE V LESLYE V. WAS VERY HELPFUL AND KIND .THE INFORMATION SHE FACILITATED TO ME IS VERY MUCH APPRECIATED.TXU IS GREAT ON HIRING KNOWLEDGABLE EMPLOYEES OVERALL GREAT CUSTUMER SERVICE.
LORIE ALYEA
GBCustomer service helped me arrange a… Customer service helped me arrange a payment extension. Was very informative and polite. Got my electric bill taken care of so I don't get it disconnected. Also gave me information on 211