Big Thanks Clarissa! Clarissa was instrumental in helping me connect my EV back to the Octopus app then went the extra mile by ensuring fair pricing for the time my vehicle was unable to charge through the Octopus app. Big thanks Clarissa!

Excellent customer serivice! Their phone system seems to lend to an easy way to talk to someone. Talked to Mellisa Campbell, and she helped walk me through options, and informative without sounding cookie cutter or scripted. Even though the call was short, I was not rushed, and that we had all the time in the world for me to get it “right”, even if octopus wasn’t the right company for me. (Spoiler, how can I NOT switch) Recap: Excellent customer service. Super easy sign up (did it online)

Caring and Simple So many other companies sound like telemarketers as soon as they answer the phone. This one doesn't! I love how you can hear genuine care in the voices of employees when you call with questions. Lizzeth was very sweet and helped with renewing my plan for the 3rd year today. The plans are easy to understand, the statements you see online (of how your bill is calculated) are simple, and overall I've never had any issues.

Thank You Clarissa For Superb Customer Service! I was impressed with how personable Clarissa was. She answered my questions and guided me through the enrollment process. She was extremely helpful. Rest assured that I will ask for Clarissa the next time I call back to Octopus Energy. Superb Customer Service!

Great customer service Luis, with Octopus customer service, has been great. He has also been prompt and efficient when answering my questions. Octopus has been great about helping get my smart thermostat installed. I am looking forward to many years in partnership with Octopus.