Payden was beyond helpful Payden was beyond helpful with my switch. He was informative, knowledgeable, kind & patient with me. I will be dealing him out if I need any other assistance because he was THAT good!

Great customer service Luis, with Octopus customer service, has been great. He has also been prompt and efficient when answering my questions. Octopus has been great about helping get my smart thermostat installed. I am looking forward to many years in partnership with Octopus.

Molly M was fantastic Molly M was fantastic. Easy switch from current electric supplier to Octopus. Great rates following meter read.

Caring and Simple So many other companies sound like telemarketers as soon as they answer the phone. This one doesn't! I love how you can hear genuine care in the voices of employees when you call with questions. Lizzeth was very sweet and helped with renewing my plan for the 3rd year today. The plans are easy to understand, the statements you see online (of how your bill is calculated) are simple, and overall I've never had any issues.

Amazing service Luis was amazing at helping me today. I was initially upset due to price change and he explained everything to me and what I needed to do to fix the issue. He was super quick at replies once all my information was submitted and got everything taken care of quickly. Thank you Luis!