Amazing service Luis was amazing at helping me today. I was initially upset due to price change and he explained everything to me and what I needed to do to fix the issue. He was super quick at replies once all my information was submitted and got everything taken care of quickly. Thank you Luis!

I did have a grate experience with…Clarissa I did have a grate experience with costumer service today, Clarissa, was very helpful and respectful with me and my Mother, also she was very kind. We understand everything that she explain to us. Personally I will like to have her on the telephone next time I call for any question regarding my electric bill Thank you

EXCEPTIONAL Customer Service I called the US office to discuss a discrepancy with my UK bill. I spoke with Payden. I was impressed by his true professionalism, knowledge, caring nature and especially for his patience and understanding. He resolved the issue promptly as well. He is an asset to Octopus Energy and is an exceptional representative for the company. Payden's commitment to the highest level of customer service is to be commended. I hope that his hard work and dedication is acknowledged and rewarded.

Caring and Simple So many other companies sound like telemarketers as soon as they answer the phone. This one doesn't! I love how you can hear genuine care in the voices of employees when you call with questions. Lizzeth was very sweet and helped with renewing my plan for the 3rd year today. The plans are easy to understand, the statements you see online (of how your bill is calculated) are simple, and overall I've never had any issues.

Compliments are in order for one of… Compliments are in order for one of your representatives. Brian A. is such an asset to the Octopus customer service team. He answered all of my questions in such a professional, patient, and positive manner. A++ and I feel he should be recognized for his wonderful telephone presence and expertise.