Payden was beyond helpful Payden was beyond helpful with my switch. He was informative, knowledgeable, kind & patient with me. I will be dealing him out if I need any other assistance because he was THAT good!

Excellent customer serivice! Their phone system seems to lend to an easy way to talk to someone. Talked to Mellisa Campbell, and she helped walk me through options, and informative without sounding cookie cutter or scripted. Even though the call was short, I was not rushed, and that we had all the time in the world for me to get it “right”, even if octopus wasn’t the right company for me. (Spoiler, how can I NOT switch) Recap: Excellent customer service. Super easy sign up (did it online)

First Class Customer Service!!! Melissa was first class in helping to resolve my issue. I was able to deal with her directly each communication and called me back personally each time very promptly. She even called me back this week to ensure my service was not interrupted. Excellent Excellent Excellent!!!

Ms Clarissa was most patience and very… Ms Clarissa was most patience and very helpfull with all of my questions and was always very polite even though sometimes I kept repeating my self if I did not understand her explanations but she was great in explaining it was on my side that I was not understanding ther terminologies of usage for the Kws or how every you say it...she was just as calm and so so helpful...I had to write something about her becase again I can keep repeating it she was awesome...My name is Olga Hinojosa..thank you for having such a great employee to attend your clients.

Molly M was fantastic Molly M was fantastic. Easy switch from current electric supplier to Octopus. Great rates following meter read.