Long Wait to talk to CS My provider just sold my brand new renewal contract with just few days over 30 days notice to Discount Power. Shopping around and calling providers to gauge service response. I have been in a bot queue for over 5 min to ask questions about their service. If I can’t even get through to a human now, what’s it going to be like if I am a customer? Similar problem with GoodCharlie. But at least bot told me there was a 10 minute wait. My current provider, Varsity Energy was excellent, local CS and answered on 2nd ring. Too bad they are selling out their customers! …After waiting 10 min in line, Ohm bot just said I could leave msg. Next!!

It's just too difficult to earn Ohm… It's just too difficult to earn Ohm points, especially in the fall/winter when we aren't really consuming much electricity anyway. We turned off several lights during the last Ohmhour (which are far and few between nowadays) and only received about 200 points. Given that we'd need at least 8,000 for a $10 gift card that's not very motivating.

Great customer service They give you tips on how to save money on your electric bill. They have a rewards program when you cut down on usage. They inform you when your bill has been paid. I'm a new customer so haven't had a lot of experience with them except what I already stated. I'm pleased with them overall and look forward to doing business with them.

Developing good habits It helps me to develop actionable habits. Before, I would do things that I thought would reduce my electricity usage, but wasn't sure how much impact my efforts were. With OhmConnect, it is super clear how much energy I am saving.

competitive pricing w/ perks! Very competitive pricing. Helpful and good followup service. Free smart plug and credits when linked to OhmConnect acct. Chances to earn credit if one lowers electricity use during high electricity cost times. (They inform customers of date and hours per text.)