Long Wait to talk to CS My provider just sold my brand new renewal contract with just few days over 30 days notice to Discount Power. Shopping around and calling providers to gauge service response. I have been in a bot queue for over 5 min to ask questions about their service. If I can’t even get through to a human now, what’s it going to be like if I am a customer? Similar problem with GoodCharlie. But at least bot told me there was a 10 minute wait. My current provider, Varsity Energy was excellent, local CS and answered on 2nd ring. Too bad they are selling out their customers! …After waiting 10 min in line, Ohm bot just said I could leave msg. Next!!

My experience with Ohmconnect was a… My experience with Ohmconnect was a rollercoaster of emotions. While the concept is great, the challenges of reducing electricity usage over time and the heavy emphasis on referral incentives left me feeling frustrated. The platform has potential, but it may not be suitable for everyone.

Next to no notice for power events and the way to save feels a lot like gambling. Have seen no real legitimate benefit and the "opportunities" or events to save on power are completely at random and they will text you like 5-10 minutes prior to it starting. So... Don't be in the middle of anything. They also give no indication for how long the events will last. 5 minutes? 10? An hour or more? No clue, they just let you know when it's done. I imagine there is a schedule they go off of but for whatever reason we are not privvy to that information. Can't speak for anyone else but I am rather fond of having a schedule or at least some notice for things that can affect flow of my day. Especially working from home. For whatever reason though they seem to run it like a middle school game of red light/green light and that just makes me anxious and angry. Will probably "spin the prize wheel" to burn up my points because the no notice "schedule" has killed my streak and I guess thats how you "save" by basically gambling for prizes, which seems questionable at best. Its like my power bill has awful loot boxes. Cool.

My bills are lower but... My bills are lower. However, I was injured in November and had unexpected expenses because it, making my December payment late. When I called to discuss the customer rep was cold and informed me of the date my electricity would be cut off. They have a very short period of time before they'll cut you off and I have a senior citizen on an electric concentrator living in my home. Disappointed I made this switch now.

OhmConnect is a great electricity provider.. OhmConnect is a great electricity provider. I am with them for last two months, two bills received, accurate billing as committed, saved atleast 30% compared to big providers like Ambit and Reliant. I live in Cypress, TX. Thank you OhmConnect.