Great customer service They give you tips on how to save money on your electric bill. They have a rewards program when you cut down on usage. They inform you when your bill has been paid. I'm a new customer so haven't had a lot of experience with them except what I already stated. I'm pleased with them overall and look forward to doing business with them.

Developing good habits It helps me to develop actionable habits. Before, I would do things that I thought would reduce my electricity usage, but wasn't sure how much impact my efforts were. With OhmConnect, it is super clear how much energy I am saving.

WHEN I HAVE QUESTIONS IM GIVEN ANSWERS… WHEN I HAVE QUESTIONS, I'M GIVEN ANSWERS, INSTEAD OF GETTING THE RUN AROUND. i recently contacted Ohm after learning of a program aimed at helping disabled like myself, cover living expenses. The customer service representative assured me they would do all they needed to see i got the help the program offered. With the Rate being the lowest I come across. i no longer fear the ever-increasing bill I received from my last provider. Thank Team

Next to no notice for power events and the way to save feels a lot like gambling. Have seen no real legitimate benefit and the "opportunities" or events to save on power are completely at random and they will text you like 5-10 minutes prior to it starting. So... Don't be in the middle of anything. They also give no indication for how long the events will last. 5 minutes? 10? An hour or more? No clue, they just let you know when it's done. I imagine there is a schedule they go off of but for whatever reason we are not privvy to that information. Can't speak for anyone else but I am rather fond of having a schedule or at least some notice for things that can affect flow of my day. Especially working from home. For whatever reason though they seem to run it like a middle school game of red light/green light and that just makes me anxious and angry. Will probably "spin the prize wheel" to burn up my points because the no notice "schedule" has killed my streak and I guess thats how you "save" by basically gambling for prizes, which seems questionable at best. Its like my power bill has awful loot boxes. Cool.

I’m not sure if I’m reaping any… I’m not sure if I’m reaping any benefits yet. When I first signed up I received three energy-saving events to participate in almost immediately, but haven’t had a single opportunity for another one since. It’s been over a month now. I wish there were more opportunities to save energy and make points.