Rooter Plumbing best service

ABSOLUTELY HORRIBLE ABSOLUTELY HORRIBLE! The immense lack of professionalism, communication and care is unbelievable from a company. We had major plumbing issues that required a lot. I thought the initial call was perfectly fine only to go south. My water heater had to be moved in order to complete the job, they refuse to move it back unless I pay for a new water heater, which I do not need. Failed to protect my own personal property, there was mud all over my personal items. Mud all over my floor, tracked through my house and refused to clean or take any care. I cannot understand how they continue to have customers as the owner was extremely rude and unwilling to handle a customer complaint, only defend the poor work.

Never have them in my home again Never have them in my home again! Charged $295 to clear a toilet drain and had to come back 3 times because the toilet leaked after they reset it. Was late to the appointment, put nothing over their shoes and it was snowing & icy out. Left a mess to clean up and scratched my vinyl plank floor. The first guy they sent out to fix it was on crutches. What company does that especially in the snow! Next guy so big he barely fit in my bathroom, yes it small but he wasn't. Beware, I will never have them in my home again.

Price Gouging Terrible service. Unorganized and charges exorbitant costs without any clear explanation of cost basis. A one hour job with minimal expertise required they will gouge you during emergency stressful situations for more than $1000 per hour for a simple job. Zero explanation of why the cost is so high and whether justified. Avoid at all costs unless you want to be ripped off. They refuse to negotiate because they know they have the leverage when your pipes are broken.

I live next door to a neighbor who had a tree clog their water line. I live next door to a neighbors who has huge, huge trees in their front yard. Ultimately the trunk of the trees entered the drain pipe clogging up their house resulting in no water able to come through the clogged lines. Chase & Dakota came out and after a initial consultation with the owner lives in Tennessee and rents the house the entire shared driveway that affects that house and mine had to be totally excavated to get to the root of the problem. It took Chase & Dakota 2 full days and part of both nights to dig deep enough to find the blockage and remove it. They were always polite and apologized for having torn up the shared driveway resulting in neither me or my neighbor able to park in our driveway. They stayed with it despite quite a few setbacks. They professionalism and the warmth they showed throughout this horrific ordeal makes me proud to have met what I call “ individuals who are committed to getting the job done. They both are the cream of the crop for this Peoria Mr. Rooter.