Nightmare! Technician tried to sell us a maintenance plan...seemed more interest in that than the actual job...He then says it will be 2200! What?!!! Then he rips up our lawn looking for the septic tank lid...we told him three times he was in the wrong area...we ended up with a 5 foot by 2 foot trough & he still didn't find it! We politely told him to leave our property & he said "Give me a couple more hours I'll find the lid"...Seriously? We would like restitution for the damage to our lawn. The last company that did it made a square lifted it up did the septic & replaced the lawn square no problem...Our experience was a nightmare!

Price Gouging Terrible service. Unorganized and charges exorbitant costs without any clear explanation of cost basis. A one hour job with minimal expertise required they will gouge you during emergency stressful situations for more than $1000 per hour for a simple job. Zero explanation of why the cost is so high and whether justified. Avoid at all costs unless you want to be ripped off. They refuse to negotiate because they know they have the leverage when your pipes are broken.

Rooter Plumbing best service

Responsive and professional We had an obstructed drain line in the kitchen which turned out to be external to the house. We were unable to use the sink, escalating the need for timely service. We called around and a plumber from Mr. Rooter was immediately available. He showed up and quickly identified the obstruction with a camera. He explained our options and had the problem solved with a one year warranty to his work. I would use Mr. Rooter again in a similar emergency. The only issue stopping me from giving this provider 5 stars was the price. They seemed a bit high, but paying a little more in this circumstance was a trivial consideration.

ABSOLUTELY HORRIBLE ABSOLUTELY HORRIBLE! The immense lack of professionalism, communication and care is unbelievable from a company. We had major plumbing issues that required a lot. I thought the initial call was perfectly fine only to go south. My water heater had to be moved in order to complete the job, they refuse to move it back unless I pay for a new water heater, which I do not need. Failed to protect my own personal property, there was mud all over my personal items. Mud all over my floor, tracked through my house and refused to clean or take any care. I cannot understand how they continue to have customers as the owner was extremely rude and unwilling to handle a customer complaint, only defend the poor work.