ABSOLUTELY HORRIBLE ABSOLUTELY HORRIBLE! The immense lack of professionalism, communication and care is unbelievable from a company. We had major plumbing issues that required a lot. I thought the initial call was perfectly fine only to go south. My water heater had to be moved in order to complete the job, they refuse to move it back unless I pay for a new water heater, which I do not need. Failed to protect my own personal property, there was mud all over my personal items. Mud all over my floor, tracked through my house and refused to clean or take any care. I cannot understand how they continue to have customers as the owner was extremely rude and unwilling to handle a customer complaint, only defend the poor work.

Technician was late arriving Sloppy… Technician was late arriving Sloppy work habits I had to clean up after he left Hours after he left problem returned Came back next day with higher price solutions with no guarantee

I live next door to a neighbor who had a tree clog their water line. I live next door to a neighbors who has huge, huge trees in their front yard. Ultimately the trunk of the trees entered the drain pipe clogging up their house resulting in no water able to come through the clogged lines. Chase & Dakota came out and after a initial consultation with the owner lives in Tennessee and rents the house the entire shared driveway that affects that house and mine had to be totally excavated to get to the root of the problem. It took Chase & Dakota 2 full days and part of both nights to dig deep enough to find the blockage and remove it. They were always polite and apologized for having torn up the shared driveway resulting in neither me or my neighbor able to park in our driveway. They stayed with it despite quite a few setbacks. They professionalism and the warmth they showed throughout this horrific ordeal makes me proud to have met what I call “ individuals who are committed to getting the job done. They both are the cream of the crop for this Peoria Mr. Rooter.

SO FAR SO GOOD BUT WILL SEE HOW MONDAY GOES A gentleman by the name of Jeremiah came to clear the main line but could not. e knew what he was doing. He stood by his word and was very easy to work with by answering questions. If he did not know something, he answered truthfully. I was told someone would be by Monday with a camera so I will do an updated review thereafter.

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