Responsive and professional We had an obstructed drain line in the kitchen which turned out to be external to the house. We were unable to use the sink, escalating the need for timely service. We called around and a plumber from Mr. Rooter was immediately available. He showed up and quickly identified the obstruction with a camera. He explained our options and had the problem solved with a one year warranty to his work. I would use Mr. Rooter again in a similar emergency. The only issue stopping me from giving this provider 5 stars was the price. They seemed a bit high, but paying a little more in this circumstance was a trivial consideration.

Nightmare! Technician tried to sell us a maintenance plan...seemed more interest in that than the actual job...He then says it will be 2200! What?!!! Then he rips up our lawn looking for the septic tank lid...we told him three times he was in the wrong area...we ended up with a 5 foot by 2 foot trough & he still didn't find it! We politely told him to leave our property & he said "Give me a couple more hours I'll find the lid"...Seriously? We would like restitution for the damage to our lawn. The last company that did it made a square lifted it up did the septic & replaced the lawn square no problem...Our experience was a nightmare!

Never have them in my home again Never have them in my home again! Charged $295 to clear a toilet drain and had to come back 3 times because the toilet leaked after they reset it. Was late to the appointment, put nothing over their shoes and it was snowing & icy out. Left a mess to clean up and scratched my vinyl plank floor. The first guy they sent out to fix it was on crutches. What company does that especially in the snow! Next guy so big he barely fit in my bathroom, yes it small but he wasn't. Beware, I will never have them in my home again.

Hire This Woman Ms Keltie Harper arrived early. She was very pleasant and professional, promptly providing a variety of service option for our primary problem with a range of firm estimates. She was flexible. She also stayed to provide service for a secondary problem, also promptly providing a range of service problems together with firm estimates. I would definitely recommend her services to anyone else, and will be requesting her by name for any future services. Five Stars!

bad experience We had a drain cleaning coupon for $99.00, but the plumber said that did not apply. A sense of misrepresentation. This was an exorbitant charge for the work performed.