bad experience We had a drain cleaning coupon for $99.00, but the plumber said that did not apply. A sense of misrepresentation. This was an exorbitant charge for the work performed.

Do not use. Very impressive and nice rep came to house to do estimate. When estimate came everything grossly marked up so job price to install water heater with minor accessories amounted to $1480 above the price of the water heater. They contract with Lowe’s and are taking advantage of people.

Nightmare! Technician tried to sell us a maintenance plan...seemed more interest in that than the actual job...He then says it will be 2200! What?!!! Then he rips up our lawn looking for the septic tank lid...we told him three times he was in the wrong area...we ended up with a 5 foot by 2 foot trough & he still didn't find it! We politely told him to leave our property & he said "Give me a couple more hours I'll find the lid"...Seriously? We would like restitution for the damage to our lawn. The last company that did it made a square lifted it up did the septic & replaced the lawn square no problem...Our experience was a nightmare!

Technician was late arriving Sloppy… Technician was late arriving Sloppy work habits I had to clean up after he left Hours after he left problem returned Came back next day with higher price solutions with no guarantee

Responsive and professional We had an obstructed drain line in the kitchen which turned out to be external to the house. We were unable to use the sink, escalating the need for timely service. We called around and a plumber from Mr. Rooter was immediately available. He showed up and quickly identified the obstruction with a camera. He explained our options and had the problem solved with a one year warranty to his work. I would use Mr. Rooter again in a similar emergency. The only issue stopping me from giving this provider 5 stars was the price. They seemed a bit high, but paying a little more in this circumstance was a trivial consideration.