Warren the GOATechs Warren was great, fixed a problem left behind someone who was fired from the company. Could have given up and left but stayed to fix a complex problem. For Warren specifically, this review is for him

New solar installation and I was not… New solar installation and I was not able to connect or get the system running. Warren Grennan, from SunPower came out. He was SUPER nice and professional. Even better, he really knew what he was doing. It turns out the original install was done so poorly the system couldn't work. Warren spent extra time correcting those mistakes and stuck around until everything was up and running properly. Thank you Warren!

SunPower will not support you We have a system we leased from SunPower in 2012. We've never missed a payment and it has worked well. In Jan. 2024, our roof was damaged by a severe windstorm. SunPower is responsible for temporarily removing the system (at our cost) so that the roof can be replaced. I contacted them 7 weeks ago and they have not made any progress in locating an authorized dealer to do the work. I located a local solar company who would do it with permission from SunPower but they weren't interested. I offered to buy out the lease and they haven't responded. I am at risk of water damage to my house because SunPower support is non-existent. They'll respond promptly to emails but make no progress in resolving issues. In addition, they defaulted on a $300M loan last year and may have to declare bankruptcy or reorganize. DO NOT DO BUSINESS WITH SUNPOWER, YOU WILL REGRET IT!!

It’s been absurd that my project has… It’s been absurd that my project has been delayed many times, and nobody is even on top of my project. My project started in October 2023, and yet today is March 26th, I’ve been waiting for more than half a year, it still hasn’t been accomplished yet. What’s worst, we failed the building department Inspection. The Sunpower guy didn’t even try to fix it and left in the middle of the process, and it’s been seven days I’ve never heard back from them again . It’s been a very stressful process. I have to try to contact them a few times a week just so I can get a hold of someone on top of my project, otherwise it’s being ignored. I’m investing $50,000 cash in the solar panel project, expecting it to be reliable and giving me a long-term benefit. Now I’m not sure with this type of irresponsible service, how much I can expect in the future. I suggest people to look elsewhere, I do not recommend Sunpower. Received a response from Sunpower today on 3/27/2024 the review. Looking forward to their action on fixing the problem and when they will complete the project. I won't delete the review until things are done correctlly.

RUN..... RUN... customer service will never allow you to speak with a manager or a supervisor. Have been having issues with our solar panels generating power since 2/24/23. Finally fixed 1/2024 but not before having to pay Edison $2,537 right before Christmas 2023. Once it was fixed, they ran a performance guarantee test and they only refunded us $432, really! Now 3/21/2024 as of 2/3/2024 again we are not generating power... really again! Currently fighting the refund and now have a new open case for not generating since last month. In contact with Nilasco Caguimbal | Escalation Specialist but he usually only response once a month if I'm lucky. DON'T RECOMMEND THIS COMPANY AT ALLLLLLLLLLLL!!!