Why no spare parts in stock, lack of urgency? Our solar panel and battery system has been off-line for at least 5 days. Sunpower support says there is an assembly called the Gateway that appears to be broken. They have to order one and they will let us know when it comes in and they can schedule an installation. In the meantime, we are buying all of our power from the grid. I don't understand why Sunpower can't keep some spare parts in stock. I suppose it's cheaper for them to operate with no backup stock. Also, on a previous outage, it took something like a month to get a service appointment. Couldn't sunpower schedule a service appointment now, using an estimate of the part's arrival? To us this seems urgent, and sunpower doesn't seem to get that.

Low Energy Production I am glad I came to this site because at first I thought I was the only one experiencing issues with this company. I had my solar system installed over a year ago and instead of saving money I have ended paying more to my electric company than I did before the installation. The panels have been producing little energy even on very sunny days and I can’t seem to get a technician out here to look at the problem. When I call Sunpower I am told it’s a problem else where and that I should contact my electric company. During the winter months my electric bill is almost $500 per month keeping in mind that my heating system is gas. The summer months are almost equal in comparison. Today for instance it a bright and sunny day and the panels are only producing .1 percent of my energy when I first checked and five minutes later it’s producing 3.8 percent. This system seems to be flawed and my attempt to get a tech to look at the panels have been futile because all I keep hearing from their end is that the panels are working.

Quality Service by Warren Grennan My wife and I moved in on mid January 2024 and Sunpower took awhile to activate and were told to do it manually but no green light on the PV monitor. They sent a tech over and I met Warren Grennan and he did a splendid job with quality work. He took his time to make sure everything is up and running. He answered all my questions and guided me through the sunpower app. The green light is now on the PV monitor. Thank you again Warren Grennan!

New Home in Santee I just bought a new home in Santee and I met my SunPower tech Warren Grennan when he was doing maintenance on my neighbor's home. I asked him for some insight on my home and he took the time to educate me on the type of solar panels I had and what to expect. Fortunately, it was good news that I didn't need additional panels. Once we moved in I had SunPower come out to make sure everything was working properly. That was a good move because there were some things that needed to be upgraded and reconfigured to work optimally. Warren set up shop in my garage and walked me through the app on my phone and let me know what to expect consumption and usage wise. He was very thorough and kind. Warren made sure I didn't have any questions before he left. I even picked his brain about battery walls which I plan to do once we decide what kind of electric car we will buy in the future. I wish more companies had a Warren they could send out to make sure these things are done correctly. Thanks for taking care of us! Lastly, I was told by our community that this process could take weeks/months. This isn't even our second week in our new home and we are already up and running. #Awesome

All of these solar companies are a… All of these solar companies are a scam........they give you their sales pitch......a lot of their customers buy the system upfront......when you take that price and spread the cost out over 30 years, then you take in consideration the months during winter that you are drawing energy from the grid you are paying more for your electricity than unfortunately the electric company. Take some time to do the cost......it's a scam. There is no sales order number. No sale was made due to the above statement of conversation.