Warren from SunPower was great! I just recently moved into a new home and was having trouble activating my solar control box. SunPower sent out a tech, Warren, to help get it activated. Warren kept me informed via phone call for when he would be arrive and he got right to work. He was professional and explained everything to me once he finished the job so I understood how my solar worked. I appreciated how quickly he worked and how friendly he was! :)

New Home in Santee I just bought a new home in Santee and I met my SunPower tech Warren Grennan when he was doing maintenance on my neighbor's home. I asked him for some insight on my home and he took the time to educate me on the type of solar panels I had and what to expect. Fortunately, it was good news that I didn't need additional panels. Once we moved in I had SunPower come out to make sure everything was working properly. That was a good move because there were some things that needed to be upgraded and reconfigured to work optimally. Warren set up shop in my garage and walked me through the app on my phone and let me know what to expect consumption and usage wise. He was very thorough and kind. Warren made sure I didn't have any questions before he left. I even picked his brain about battery walls which I plan to do once we decide what kind of electric car we will buy in the future. I wish more companies had a Warren they could send out to make sure these things are done correctly. Thanks for taking care of us! Lastly, I was told by our community that this process could take weeks/months. This isn't even our second week in our new home and we are already up and running. #Awesome

Unacceptable! 5 months with no battery backup! I purchased a SunPower system (panels & 2 SunVault batteries) in late September 2023. Since Nov. 6, 2023, the two batteries we purchased are basically doorstops due to (apparently) several malfunctioning parts (microinverter(s) and a relay). I have called the 1-800-SunPower number numerous times over the past several months and have gotten no useful information from them except for a case number, #03621287. The consistant answer is that the parts are "on order." The SunVault (battery) line is worse than useless as no one ever answers it. Have contacted my "project manager" several times (email only - never answers his phone). He has only told me to call the 1-800-number. I am very discouraged, especially when I read that Sunpower is currently being sued by shareholders for not properly disclosing inventory levels. A previous lawsuit for selling systems with defective inverters (settled 2022) has caused me great alarm due to the similarity of the case to my situation. SunPower, please help me!!!!

All of these solar companies are a… All of these solar companies are a scam........they give you their sales pitch......a lot of their customers buy the system upfront......when you take that price and spread the cost out over 30 years, then you take in consideration the months during winter that you are drawing energy from the grid you are paying more for your electricity than unfortunately the electric company. Take some time to do the cost......it's a scam. There is no sales order number. No sale was made due to the above statement of conversation.

This company is a FRAUD This company is a FRAUD! I purchased this system in March 2022 and since before install IT has been a nightmare! The system never worked for about a year now. I contact Customer service 3 times a day and everyone says something different. Technician came twice, they seat in the backyard for half a day, the leave the system working and the following day it does not work. same nightmare ... They are stealing my money. Now I am paying more to electricity provider and I have a monthly payment for 25 years with the bank. They are doing fraudulent practices I am very tired of them.