Absolute TRASH Absolute trash. Their support team does NOT know what they are doing! Within a MONTH of service without notice or permission they have disconnected, reconnected and started themselves a new contract, and sent 4 bills. When calling their customer service for existing customers they don’t listen, transfer you off to someone else or claim they have no idea what’s going on an tell you to get on a longer wait call with CenterPoint.

DONT GET SERVICE HERE Horrible the agents have attitudes they don’t work with you and lie about payment arrangements to refuse to give you one . There’s no price match or anything helpful. The price and rate increase consistently it’s crazy after being with this company for two years

Worse energy ever Worse energy ever They send me a bill for 800 dollar my use is 1500 kw month I trac my meter Only have one kid 15 years and my wife heater is of always we are out of house all week days my price should be 11cent the wors company ever history of my house average 1800 kw for past 2years

Worst customer service I am an existing customer who has been calling for several weeks trying to get information on renewing, and no one is ever available, and you only offer callbacks. When I ask to speak to a manager, no one is available. I look forward to hearing from someone in the corporate office.

You have to have "EZ payment" You have to have "EZ payment" to make your payment. I don't like that because I like to send my payment in early when I have the money. I made a payment thinking the EZ pay would not take another payment of the same amount. That was my fault. I filed a dispute with my bank to get the original payment back. Thought everything was fine but now I have a disconnect notice sent to me ,even though my account is paid up, and I have to make all my payments by cash for the next 6 months. Should've stayed with TXU.