AVOID Nice on the phone but ridiculously difficult to deal with as far as getting anything taken care of when there is any type of issue.

Been a costumer for 6+ years recently… Been a costumer for 6+ years recently my plan was change without my approve. My bill use to be $150 to maybe $200 max apparently, I wanted to change my plan to a more expensive plan this bill was almost $600 long story short they don't care to lose a customer over this issue I change my provider today. This is not the first time I have issues but definitely this is the where I draw the line.

4 Change Energy Prices Ads are Misleading 4 Change Energy advertises 12.9 cents/kwh on the Choose Texas Power (CTP) website - it's still on the web site today. What they don't tell you is that is the price if you use EXACTLY 1000 kwh. If you go over or under by 1 kwh, the price goes up by 50% to over 19 cents/kwh. 4 Change also advertises a BBB grade of A+. Not sure how, but they actually have an A-. The 3.6 out of 5 stars is also not confirmed, and I have no idea how they got that score - especially after reading pages of customers giving them 1 out of 5 stars on reviews on the BBB website. The Choose Texas Power Commission appears to be complicit in allowing misleading information - they informed me that they know of other companies that use "trick rates" like 4 Change uses. I am no longer with 4 Change, and happy to be free from their little tricks and traps. Beware their next poor victim.

Bait and switch prices Bait and switch prices. First year I never broke $99, after that I can’t get under $180 if my life depended on it. Turn the ac off, etc. it doesn’t matter. This company is greedy and shady, I would suggest using a competitor.

Bait and switch beware Bait and switch beware. I’m not even an hour into my plan and I was waiting for my confirmation email and never received it. I called ChooseTexasPower.org and I believe they aren’t as honest as well. Anyway, the bill I signed up was much different than what they told me was in the system. Prices are ridiculous to the point where you know you would have never signed up and you would have remembered the rates. These ppl tell you 9 cents then switch up to 15 and 20 cents. What I look like??? I thought I was by wing relieved and come to find out bait and switch.